New 640 ProSeries finish issues - am I being to picky?

GaryT1776

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I picked up my factory new 640-1 Pro Series (2-1/8" 357 with fluted barrel and night sights) yesterday.

I ordered this online, and had a local FFL friend handle the transfer. When I went over to pick it up, I was pretty disappointed to find that the "finish" was far from perfect (or new looking). The stainless has at least 100 "pin prick" size "dings" in the side plate, the cylinder has very noticable "scratch / scuffs" that look like someone at the factory lightly dropped the part during assembly, and the barrel finish (to either side of the front sight ramp) has discolored/pitted/spalling looking finish issues.

**I tried to get pictures, but my 8 year old digital camera just produces a blurry smudge when I zoom in close enough to pick these problems up**

My FFL friend is a retired Deputy Sheriff who was a firearms instructor for the department, and also worked on S&W revolvers back when they were issued. He said "three of the five cuts are wrong because the hand is pushing through them". I can feel a VERY slight difference when dry firing the gun.

I've had a Handgun License for the past 18 years, and have carried a fair share of different S&W revolvers during that period. I sold a pair of 642 Airweights to fund this purchase, but am starting to wonder if this gun's "fit and finish" is below Smith's standard.

As a side, the 642 Airweight I daily carried for the past two years had the dreaded IL, but ALWAYS worked (in spite of hundreds of miles in an ankle holster). The finish on that gun, however, did not hold up - the paint had peeled, chipped and worn off about 30% of the frame by the time I sold it.

My question is...

I paid $630 for the new 640-1 Pro Series. That's nearly twice the cost of a 642 Airweight. Both of my $329 Airweights were in perfect condition when I bought them. Should I be upset about the "fit and finish" of the so-called Pro Series gun?

I'm reluctant to mention where I bought the gun, but to prove it was "factory new" - I ordered it from Cheaper Than Dirt.
 
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Personally it would bother me. You paid good money for what was supposed to be a quality firearm. Just my opinion I would call S&W.
 
If you have any issues with the finish of the gun and you're inclined to send it in for repair. NOW is the time. If you procrastinate, S&W may not be so willing to help thinking it may just be normal wear and tear.

But, no I don't think you're too picky. Give S&W a call and see what they have to say. I don't think where you bought it matters. I'm not aware that S&W a has seconds or blems program. I'd buy a gun from CTD. They have good prices.
 
I took a dozen more pictures, and this one is clear enough to see some of the "dings" in the stainless....

zxtt77.jpg


ETA: I resized this picture to 50% since it was huge.
 
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In my opinion, you are not being too picky. An N.I.B. gun should look N.I.B.

However, to get any resolution, I think you are going to have to get really good pictures and e-mail them to Smith & Wesson's customer service. Any chance of you borrowing a digital camera or having a friend take some pictures for you?

I recommend that you do this as soon as possible. In fact, I would recommend that you contact S&W today and register a complaint. The longer you wait, the less validity they will give your complaint.

You may also want to contact Cheaper Than Dirt. They may just agree to take the revolver back and send you another one. They are a large company. Companies like Cheaper Than Dirt generally have more pull with their vendors than an individual like you would. If the vendor pisses them off, they just don't pay the vendor. That usually gets the vendor in line pretty quick.

My FFL friend is a retired Deputy Sheriff who was a firearms instructor for the department, and also worked on S&W revolvers back when they were issued. He said "three of the five cuts are wrong because the hand is pushing through them".

Can you explain this further? I've never heard of this before.
 
You posted your picture while I was typing. In my opinion, that revolver looks used.

How many times have you dry fired it? The cylinder ring looks too pronounced for a stainless revolver that has only been dry fired maybe a two dozen times or so.
 
What does everyone think of the image? Does this look "normal"?

I'm pretty revolver term illiterate so bear with me...

The ejector rod has the star shaped ejector on the hammer side. The protrusions on the ejector that the hand pushes to rotate the cylinder - this is the part the FFL said was poorly cut. I'm not really concerned about this "issue" - as I think the gun will smooth out with use / dry firing.
 
No you are not being too picky. You probably paid alot of money for that 640.

Contact customer service and send it back on their dime, till they fix it to your satisfaction.

The fit and finish you describe is evidently the new standard. Just curious, is the barrel canted? Good luck! Regards 18DAI
 
I've dry fired it maybe 18 times. The FFL dry fired it maybe 15 times.
 
No you are not being too picky. You probably paid alot of money for that 640.

Contact customer service and send it back on their dime, till they fix it to your satisfaction.

The fit and finish you describe is evidently the new standard. Just curious, is the barrel canted? Good luck! Regards 18DAI

THE BARREL MIGHT BE CANTED!

I just put a level on the frame and a level on the barrel. When pointing the UNLOADED gun (and cylinder swung open) at myself the bubble on the frame is "centered" but the bubble on the barrel is all the way to the left of the "centered range"....if this makes sense.

ETA: The barrel is canted toward the latch side. Its pretty obvious now that I'm examining the gun. Is this a common problem?
 
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DAMAGE TO NEW S & W REVOLVER

Thats not the way a $600 gun is supposed to look. Thats one of the reasons that we spend the extra money to purchase a Smith, to get quality. I would call them this morning and get them to send you a shipping label and have the gun made right!!
 
Here is a pic of the latch side...

205eezk.jpg



ETA: There are a bunch of the "dings" 3/8" above the latch too, but they aren't showing up in the picture. My attempts to get a picture of the top of barrel pitting/spauling failed, but suffice to say it looks like something you'd see on a very low end firearm.

If you look hard you can see a bunch of the pin-prick dings below the rear sight.
 
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I called S&W CS. The guy wasn't particularly friendly (sounded tired or frustrated), but I'm always polite which is disarming so he warmed up a little during the conversation.

He said in about a day I'll receive a postage paid FEDEX shipping label. I'm to include a letter describing the problems and they'll "fix it up for me".

I've dealt with S&W CS in the past, and have always been impressed with their desire to "make things right". However, this gun has a MSRP of $809 and is lauded as having the parts addressed by the Performance Center. I really don't think I should have to deal with these issues on a revolver that costs this much and has Smith & Wesson stamped on it.

Thanks for the input - I had 51% convinced myself to just ignore the problems because I'm going to daily carry this gun and we all know that results in wear. However, I spent a lot and was disappointed that my "new gun" didn't look new at all.
 
My 642-2 has been my nearly 24/7 EDC CCW since I bought it... in the pocket/out of the pocket - back in the bedside drawer for the night. I bought it five years ago February. I would rate it's condition as 'pristine - little holster wear' - and your 640 Pro would rate as 'used' for sure. If the vendor won't take it back - and pay the s/h - contact S&W - and your ffl holder. You will likely get another new one - different s/n. Also, my similar 632 Pro, which was $700 with s/t locally in early September, still looks new. I wouldn't accept that gun. YMMV.

Good luck!

Stainz
 
Stainz,

I've contacted S&W CS, and they're going to email a return shipping label. I'm going to ask them to replace the gun with a new one.

The more I think about this - the more dissatisfied I become.

ETA: I've bought a lot of "factory new" guns in the past, but this is the first one that looked "used".
 
Not for a new gun, no.

My used, LNIB 640-1 still looks better than your new 640 pro.
 
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