New Classic Pistol Problem

[Dano357]

Model 27-9. Brand new in the box pistol has a big cut in the barrel, multiple tool marks showing through blueing etc. Has anyone else experienced this?

Dano357

 

[tbury]

If the place that sold it to you will not take it back call S&W. No experience with the classics myself. My last two new S&Ws were 625s and had no problems.

 

[colt_saa]

I have 5 current production(last 24 months) model 27/327/627s that are all just fine. In fact they are some of the best shooting S&Ws that I own.

Personally, I would never have completed the paperwork at the dealer's location. You should have refused the revolver on the spot and let him handle that.

Since we are past that point, simply call S&W. They will issue you a shipping label via E-mail and return the firearm to them.

DO NOT let the dealer return it for you if you have taken possession of the revolver. The downside here is that S&W will ship the firearm back to whomever shipped it to them. So if you send it, it will be returned to you. If a dealer sends it it will be returned to the dealer and logged into his bound book. That means you fill out another 4473 to get it back, pay another background check and wait another waiting period.

 

[stevieboy]

So far, you've received good advice. To which I'd add, call S & W and talk directly with a service rep. Explain to that person what you've observed and how upset you are. That will likely prompt a little more tlc when the gun arrives for service. I'll be very surprised if Smith doesn't fix the problem to your satisfaction, they have an outstanding service department.

 

[campfire]

I have the 27-9 Classic in nickle and the finish is faultless, no problems here.
Campfire

 

[Dano357]

Thank you for the good advice, I'll be on the phone with them shortly. Had no return on the email sent Sunday. When I picked up the pistol I did not even think of bringing a bore light, it was only after cleaning the bore at home that I discovered the huge gouge in the barrel, it's gotta be .045 deep or better! Very dissapointing, thanks all..

 

[SnakeIndagrass]

A few years ago I got a new M21 with the same problems- I need to remember my glasses when picking up guns. Sent it back to S&W and got it back in the same condition- they explained the new dogleg they mill for a cylinder stop prevents them from polishing out all the tool marks.
I'm glad to hear that so many folks have better experience than I did with that.