New Model 19-9 Classic purchase

armorer951 said:
The individual ratchets on the extractor need to be cut by hand to work correctly with the hand that is installed. This should have been done at the factory during assembly.
If the ratchets are oversize, the hand gets trapped in the hand slot during the final phase of the trigger pull.
Click to expand...

Ok, not a simple fix then. Thanks Armorer951. I appreciate your knowledge and input here.
 
Unfortunately, S&W firearms are no longer built by skilled craftsmen. In these days of plastic pistols filled with MIM and CNC machined parts, which reduce, but not always eliminate, the need for precision fitting, firearms are put together on an assembly line by people that are instructed on how to put the parts together. It is a sad state of affairs, but this is the world we live in.
Given the issues, I'd send this one back for warranty service. You paid for it, might as well make use of it. Be sure to let S&W know all the issues you find.
 
686Oz said:
Hello,

I have recently taken delivery of a new Model 19-9 Classic revolver. So to say the least, I am disappointed with the quality. On opening the box I discovered the following issues.

1) Poor bluing. On the frame in two places the bluing is missing and has a matt finish similar to the top strap is present. The bluing overall seems blotchy.
2) Scratches in several places including frame, barrel and trigger guard.
3) A slither of silver steel is protruding on either side of the front sight.
4) When the hammer is pulled back for single action it becomes stiff and an unusual in the last section of travel before it locks in.
5) The pistol grip screw head slot is damaged, bent and burred.

Has anyone had similar issues and how was warranty handled?

Thanks,
Click to expand...
Just for curiosity, you stated took delivery of your new gun. Does this mean you bought it online, and picked it up at your FFL, or you bought it at your local gun shop, and walked out with it? Either way, didn't you examine it closely at the time?
Larry
 
schutz5 said:
Send it back with a comprehensive letter citing what you have learned here and request a new revolver that is certified to have undergone critical quality control.
Good luck!
Click to expand...

That's the plan schutz5
 
stansdds said:
Unfortunately, S&W firearms are no longer built by skilled craftsmen. In these days of plastic pistols filled with MIM and CNC machined parts, which reduce, but not always eliminate, the need for precision fitting, firearms are put together on an assembly line by people that are instructed on how to put the parts together. It is a sad state of affairs, but this is the world we live in.
Given the issues, I'd send this one back for warranty service. You paid for it, might as well make use of it. Be sure to let S&W know all the issues you find.
Click to expand...

I think that is the issue stansdds, no longer using craftsman in the process. In time a lost skill & art. I will be describing all issues including the ratchet problem. Used a 19-4 this morning, chalk n cheese in comparison.
 
armorer951 said:
Seems to be a sad reality these days in terms of both quality and quality control. Sorry you're having to deal with this.

If you decide to send it back to S&W, please let us know how it goes.
Click to expand...

It surely is armorer951.
 
boykinlp said:
Just for curiosity, you stated took delivery of your new gun. Does this mean you bought it online, and picked it up at your FFL, or you bought it at your local gun shop, and walked out with it? Either way, didn't you examine it closely at the time?
Larry
Click to expand...

boykinlp, In store pick up after it had been delivered to them from the warehouse. Yes, I inspected as best I could as it was covered in the preservation grease and oil as they do. You had to as I did cleaned the grease etc off once home with new clean patches as they describe in the handbook. Only at that time did I see the very poor finish, scratches etc. As for the hammer, I thought in the store initially that was stiff and that it had a cylinder face guard in place. One doesn't expect to buy a new revolver and receive it with so many flaws. Would you agree?
 
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shawn mccarver said:
I don't like those issues, and I would not have purchased it.[/QUOTE

Nor do I Shawn, hence why I'm seeking a replacement asap. One buys in good faith with an expectation of quality.
Click to expand...



Replacement? Good luck.

I have purchased two 686's in the last year and both had serious issues. I fixed the first one myself and promptly sold it. The second one I sent back to the factory. Took six weeks. Haven't shot that one since it has been back.

Current quality with the double action revolvers coming from S&W is unacceptable and I will not be buying any more.

"Why didn't you inspect it before taking delivery?"

Because not all problems are evident with a non-firing inspection.

p.s. Someone mentioned no gunsmiths at S&W any more. That's actually true regarding the standard production line. It was either 2006 or 2010 that S&W got rid of the gunsmiths on the production line. I can't find the news article to confirm the date.
 
photoman said:
Replacement? Good luck.

I have purchased two 686's in the last year and both had serious issues. I fixed the first one myself and promptly sold it. The second one I sent back to the factory. Took six weeks. Haven't shot that one since it has been back.

Current quality with the double action revolvers coming from S&W is unacceptable and I will not be buying any more.

"Why didn't you inspect it before taking delivery?"

Because not all problems are evident with a non-firing inspection.

p.s. Someone mentioned no gunsmiths at S&W any more. That's actually true regarding the standard production line. It was either 2006 or 2010 that S&W got rid of the gunsmiths on the production line. I can't find the news article to confirm the date.
Click to expand...


I agree photoman,

I will not purchase another new S&W again. It's been a very disappointing experience. From what I'm learning a replacement will more than likely produce the same result. The build process is broken, no QA and customer gets to deal with it. From my now current research on the matter, it's very common to receive new stock with multiple faults and flaws. Buy new and receive something thats borderline second hand. Can you imagine buying a new vehicle and taking delivery with poor paintwork, scratches on several panels etc. and this was commonplace. The brand would take a huge hit.
 
It's really sad because the new versions of the 19 and 66 should be easier to assemble than the old versions. I expect it is just carelessness by the employees on the assembly line or they have a daily quota that pushes them to the point of having to "slap" them together without regard to quality. Either way, it's sad and it's not the first time either. Quality dipped during the last years of Bangor-Punta ownership as well.
 
686Oz said:
Thank you Armorer951,

A least I now know what that issue is.

How would that be fixed or can it be fixed?
Click to expand...

Often, that problem can be fixed by installing a hand that is a couple thousandths thinner than the original one, or thin down the nose of the original. That's a lot easier (and safer) than fitting each ratchet. If you just want to fix that one problem and keep the gun, I will send you a thinner hand if you can tell me the exact width of the one in it.
 
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Protocall, that's very generous of you.

It's pretty sad situation. This is one reason why I tell people to not sell good shooting guns. Crummy quality, inflation, possible future legislation and companies getting sold like Remington was are all reasons not to sell nice guns.
 
686Oz said:
Hello,

I have recently taken delivery of a new Model 19-9 Classic revolver. So to say the least, I am disappointed with the quality. On opening the box I discovered the following issues.

1) Poor bluing. On the frame in two places the bluing is missing and has a matt finish similar to the top strap is present. The bluing overall seems blotchy.
2) Scratches in several places including frame, barrel and trigger guard.
3) A slither of silver steel is protruding on either side of the front sight.
4) When the hammer is pulled back for single action it becomes stiff and an unusual in the last section of travel before it locks in.
5) The pistol grip screw head slot is damaged, bent and burred.

Thanks,
Click to expand...
I'd add 6) turn line on the cylinder. In one of the pics you posted, looks like there is already a turn line next to the cylinder notch. Have you taken the gun to the range yet, or is it still "as new in box"? The fluting of the cylinder looks overdone with the polishing, the lines are blurred and rounded, where they should be sharp as on the older guns.

No way would I have accepted that at the dealer. Caveat Emptor, and a shirttail or even a paper towel to wipe off the surface grease before accepting it would be what I'd have done. Be sure to send those pictures to S&W, or take better ones, when you ask for a return label.
 
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