Solid Hit
Member
I am not one to complain about products that do not perform as expected or advertised but in this instance, I need to vent. A month after buying a S&W Performance Center model 41, I had to return it for service. The gun was a problem from the first shot and after a brick of different ammo, it was still unreliable enough to have to use a borrowed gun to compete with. This is a copy of the email I sent to S&W after getting the gun back (in quotations).
"A few weeks ago I stepped up to what I thought was the gold standard in .22 target pistols, the model 41 from the Performance Center. I was very disappointed with the gun especially after using my dealer's older 41. We finally decided to send it back for service and you can look up what they had to do by my serial number (UDL4452). What I still can't understand is how that gun ever left the factory - especially from the Performance Center.
The gun came back the other day and I wish the story ended there but it doesn't. There was a magazine stuck half way in that we had to use a screwdriver as a prybar to extract it from the gun. The dealer and I looked it over thinking that it was the wrong mag but it wasn't. After careful inspection, we discovered that the floor plate was hanging out the back by a good 1/16" preventing it from fitting in the gun - but that is the way it was left and shipped back to the dealer and me.
I can't begin to tell you how disappointed I am with not only the quality of the gun I bought but with the lack of care that the service department gave me. How could whoever completed the repair try to load a defective magazine in this gun.
I spent about $1250.00 for this gun and was planning on buying a 9mm to compete with. I have owned many Smiths in the past including a Doug Koenig .45 that I used in IDPA but after my current experience with Smith & Wesson I am now considering a different maker, possibly H&K or Sig."
I received a ticket number by email letting me know that they received my email and that they will respond in 2 to 3 days. 2 weeks go by and no response so I sent off another email referencing the first and in return I got another tracking number. As of this dated I have yet to hear from S&W.
If this is what is to be expected from Smith, it may be the last gun I buy from them. There is an old adage that says If you receive good service you will tell 10 people but if you receive poor service, you will tell 30.
BTW they had to machine the bolt face and feed ramp, replace the extractor, and replace another part that I have no idea what it was.
"A few weeks ago I stepped up to what I thought was the gold standard in .22 target pistols, the model 41 from the Performance Center. I was very disappointed with the gun especially after using my dealer's older 41. We finally decided to send it back for service and you can look up what they had to do by my serial number (UDL4452). What I still can't understand is how that gun ever left the factory - especially from the Performance Center.
The gun came back the other day and I wish the story ended there but it doesn't. There was a magazine stuck half way in that we had to use a screwdriver as a prybar to extract it from the gun. The dealer and I looked it over thinking that it was the wrong mag but it wasn't. After careful inspection, we discovered that the floor plate was hanging out the back by a good 1/16" preventing it from fitting in the gun - but that is the way it was left and shipped back to the dealer and me.
I can't begin to tell you how disappointed I am with not only the quality of the gun I bought but with the lack of care that the service department gave me. How could whoever completed the repair try to load a defective magazine in this gun.
I spent about $1250.00 for this gun and was planning on buying a 9mm to compete with. I have owned many Smiths in the past including a Doug Koenig .45 that I used in IDPA but after my current experience with Smith & Wesson I am now considering a different maker, possibly H&K or Sig."
I received a ticket number by email letting me know that they received my email and that they will respond in 2 to 3 days. 2 weeks go by and no response so I sent off another email referencing the first and in return I got another tracking number. As of this dated I have yet to hear from S&W.
If this is what is to be expected from Smith, it may be the last gun I buy from them. There is an old adage that says If you receive good service you will tell 10 people but if you receive poor service, you will tell 30.
BTW they had to machine the bolt face and feed ramp, replace the extractor, and replace another part that I have no idea what it was.
