The next time you have a problem at the dealership, call your salesperson for answers and action.
Poor Service and Business Practices...
- Thread starter s&wchad
- Start date
Yeh..........Like that'll do any good.......Not his department.........
Sales people have no power. They're a dime a dozen, easily replaced.
They'd be lucky to get a lot attendant (entry level job) to wash a car as a favor.
The only product Lucas makes that doesn't suck is a vacuum cleaner. Also buying a hot wife a British sports car was good strategy as she had to be home before dark. BTW, I had '63 Bonnieville and later a 1975. Before the Ralph Nader mandated shifter changeover to the left side.
OP
Day 4 Update...
We got a call yesterday and the problem with the Explorer is the Serpentine belt that powers the alternator. We're hoping to get it back today.
It's a $30 part, but the repair was quoted at $360 because of all the labor. A number of components need to be removed before you can even see the belt and alternator. It's not covered under our extended warranty, but I'm OK with that.
We got a call yesterday and the problem with the Explorer is the Serpentine belt that powers the alternator. We're hoping to get it back today.
It's a $30 part, but the repair was quoted at $360 because of all the labor. A number of components need to be removed before you can even see the belt and alternator. It's not covered under our extended warranty, but I'm OK with that.
Ever worked at a dealership? I have, both sales & service.
Mechanics despise salesmen in private or among their own.
One might have better luck speaking directly to the mechanic who did the work, IMO.
Read your warranty closely, IMO.
While the belt is considered a "wearable part" (like brake pads & spark plugs), if it's defective, it should be covered. Depends on the mileage & how the contract is worded.
Good luck!
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Unfortunately, poor business practices are much more common these days than good ones. Some businesses survive in spite of themselves because they are sometimes the only game in town.
Although I shouldn't bit have to do so, whenever we get treated with above and beyond service I usually hand write a letter to the Company or CEO commending them. IMHO, it is important for them to know there are people out there who notice and appreciate that.
Although I shouldn't bit have to do so, whenever we get treated with above and beyond service I usually hand write a letter to the Company or CEO commending them. IMHO, it is important for them to know there are people out there who notice and appreciate that.
LVSteve
Member
Ouch! The old GM serpentine belt that went around everything was often noisy, but it was a cinch to change.
OP
Day 4 2nd Update:
I called the dealership after lunch and the service manager answered. My tech had the day off...
I explained the situation and told him I'd like to have the tensioner replaced while they were doing the belt. It's seems that's a common cause of premature belt failure. He said he'd look into it and call me back. When I spoke to him again, he said they could file a warranty claim as a bad tensioner and they'd cover everything but my $100 copay. He also told me they'd need to order the part, but guaranteed it would be done on Monday. Woo woo!
I called the dealership after lunch and the service manager answered. My tech had the day off...
I explained the situation and told him I'd like to have the tensioner replaced while they were doing the belt. It's seems that's a common cause of premature belt failure. He said he'd look into it and call me back. When I spoke to him again, he said they could file a warranty claim as a bad tensioner and they'd cover everything but my $100 copay. He also told me they'd need to order the part, but guaranteed it would be done on Monday. Woo woo!
I seldom ever buy New cars, only 1 in 2010 and previously was in 1973. I don't use dealership service as I have found their service is always higher, and they always "find" something wrong. Last time was told I needed new brakes, that was 2 years ago, and my mechanic has inspected it a couple times and it isn't ready yet. I have a trusted mechanic shop and seldom have any trouble getting in for service.
I would do the idler pulley as well, even if you have to pay for it. If it goes bad down the road, it'll squeal like a stuck pig. Sounds awful & then you'll be right back in the shop.
My .o2
