...about his visit to his oral surgeon. This brought out the Gemini in me. One of the listed traits for Gemini folks is that hey can sometimes see both sides of an issue.
When I read Kevin's post I immediately sided with him partially because of an experience I had which I will elaborate on later in this post. But as I read through the responses I was able to see the point they made as well. Kevin may have over reacted, I guess it isn't up to me to judge but his response was certainly understandable, whether or not it was appropriate.
I will relate my experience here and throw myself on the mercy of the court. I am not a confrontational person. But I do have some limits to what I will put up with. If/when something pushes me past that limit I react. I think we all have our limits and I like to think that I'm a reasonable person and not a hot head.
Years ago when the cable tv industry was in it's infancy I signed up with a company and paid a $25.00 deposit on a "box". After a time we decided to discontinue their service. I returned the box at the location where I picked it up. I was told I would receive my deposit money back in the mail. No problem-0.
this was in the middle of September. The rest of that month and all of October passed and no check came in the mail. In early November I went in and inquired about the status of the check. I was told it would be in at the end of the month. Fine.
November passed and still no check.
A week before Christmas I went in and was told it would be in by the first of January. Fine.
Sometime in the middle of January I had had enough. I know it was only $25.00 but there was a principle involved here.
I went in and told the lady I would like to have my check there and now. She said that they didn't do that. I would have to wait for it to come in the mail from the home office. I explained that I had been waiting for several months and been through a lot of aggravation and that I no longer believed that "the check was in the mail". Again I stated that I wanted my deposit returned then and there.
She disappeared and the manager came out. He also explained that they didn't return deposit money there. I pointed out that it wasn't being returned anywhere else either.
By now we were both angry. The place was full of people waiting to sign up. I told the manager that I was leaving there in one of two ways: with my $25.00 or in handcuffs.
He couldn't believe I'd go through all this for $25.00. I explained that it was no longer about he money. I was tired of being lied to and pushed around and nobody seeing to the problem.
He stomped back into his office and I sat down to wait...for him to come back with my money or the police to come in and haul me off to jail. People were leaving from all the commotion and I really didn't know what was going to happen nest.
Eventually the manager came back and handed me a check. No apology or comment of any kind. He just turned and went back into his office.
Epilogue:
2 weeks later my refund check came in the mail. I had to laugh. I thought it'd serve them right if I cashed it even though I'd already cashed the other check. But then I'd be even more wrong than they were. So I decided to just tear it up rather than send it back. That way they''d have to carry it on there books for a while and hopefully be a hassle for them.
SO...what's the verdict. Did I over react? Did I give them time to take care of the problem? What say you? How ever you decide I do still feel that I was patient and gave them ample opportunity to take care of things. Would I do the same thing again? I honestly don't know. I might.
When I read Kevin's post I immediately sided with him partially because of an experience I had which I will elaborate on later in this post. But as I read through the responses I was able to see the point they made as well. Kevin may have over reacted, I guess it isn't up to me to judge but his response was certainly understandable, whether or not it was appropriate.
I will relate my experience here and throw myself on the mercy of the court. I am not a confrontational person. But I do have some limits to what I will put up with. If/when something pushes me past that limit I react. I think we all have our limits and I like to think that I'm a reasonable person and not a hot head.
Years ago when the cable tv industry was in it's infancy I signed up with a company and paid a $25.00 deposit on a "box". After a time we decided to discontinue their service. I returned the box at the location where I picked it up. I was told I would receive my deposit money back in the mail. No problem-0.
this was in the middle of September. The rest of that month and all of October passed and no check came in the mail. In early November I went in and inquired about the status of the check. I was told it would be in at the end of the month. Fine.
November passed and still no check.
A week before Christmas I went in and was told it would be in by the first of January. Fine.
Sometime in the middle of January I had had enough. I know it was only $25.00 but there was a principle involved here.
I went in and told the lady I would like to have my check there and now. She said that they didn't do that. I would have to wait for it to come in the mail from the home office. I explained that I had been waiting for several months and been through a lot of aggravation and that I no longer believed that "the check was in the mail". Again I stated that I wanted my deposit returned then and there.
She disappeared and the manager came out. He also explained that they didn't return deposit money there. I pointed out that it wasn't being returned anywhere else either.
By now we were both angry. The place was full of people waiting to sign up. I told the manager that I was leaving there in one of two ways: with my $25.00 or in handcuffs.
He couldn't believe I'd go through all this for $25.00. I explained that it was no longer about he money. I was tired of being lied to and pushed around and nobody seeing to the problem.
He stomped back into his office and I sat down to wait...for him to come back with my money or the police to come in and haul me off to jail. People were leaving from all the commotion and I really didn't know what was going to happen nest.
Eventually the manager came back and handed me a check. No apology or comment of any kind. He just turned and went back into his office.
Epilogue:
2 weeks later my refund check came in the mail. I had to laugh. I thought it'd serve them right if I cashed it even though I'd already cashed the other check. But then I'd be even more wrong than they were. So I decided to just tear it up rather than send it back. That way they''d have to carry it on there books for a while and hopefully be a hassle for them.
SO...what's the verdict. Did I over react? Did I give them time to take care of the problem? What say you? How ever you decide I do still feel that I was patient and gave them ample opportunity to take care of things. Would I do the same thing again? I honestly don't know. I might.
