Called them in (I believe) 2014. I described the work generally and put some money down. They said they would call me when they were ready for it. I had all but given up and thought I'd never hear anything back, so I touched base with them and in January they said they were ready. I shipped it to them late in Jan, they looked it over, we discussed things in Mar and I had it back in April. But total time was something on the order of a year and a half - once my turn came up, they got right on it. For me it was worth it - I am definitely upside down on the gun, but it just pissed me off sitting around not being functional. I am satisfied now that it is back in action and that I can rely on it to work (good mowing gun in case I see a cougar or something).