S&W 41 Warranty issues

[duffy20]

Hello folks, I have a S&W 41 in for warranty repair, the gun is brand new. Stovepipes from day one, tried various ammo, same result. I've had many 41's, this is the first to fail. Sent to warranty center 3 months ago. Calls and e-mails offer no idea as to when it will be repaired. Apparently it needs a new barrel. Here's the issue, I'm in Canada, and the warranty work is done here. S&W in the States offer only sympathy, and say they can't act. Does anyone have contact info for Corporate S&W Warranty division, or someone who is responsible and can get things moving ?
Thanks

 

[Barrie]

Sorry to hear this problem is ongoing. I believe the repair dept is in Toronto for S&W. They always seem slow to take care of the Canadian customers as I have heard of many others having long wait periods for simple repairs up here also. I would imagine you know that CCI SV is the preferred ammo in this gun or Blazer. Wolf will also work but hurts the pocket price wise.

 

[stev a]

Their Corporate Office will not respond. I wrote a letter about my new Model 41 malfunctioning after 3 range sessions and the terrible customer service via telephone where at least 3 agents lied to me about the turnaround time to even look at the gun. They ignored my letter. S&W has the WORST CUSTOMER SERVICE imo IN THE INDUSTRY. It took them almost 8 weeks to even look at my $1500 gun after being told it would be 4 weeks.

 

[stev a]

S&W HAS TERRIBLE WARRANTY/CUSTOMER SERVICE!

Smith & Worsen has terrible customer service. I sent my brand new $1500 Model 41 Performance in for warranty repair and was told it would be around 4 weeks to repair. Talked with several agents to find out when my gun would be looked at and was told 10 weeks, 6 weeks and 5 weeks by 3 different agents. Two different agents on the same day said 10 weeks while the other said 5 weeks. Wrote a letter to Corporate since you can't talk to anyone there informing them of the horrible experience I had and it was ignored. S&W doesn't care about its customers, just about their profitability, imho. TERRIBLE WARRANTY/CUSTOMER SERVICE!!

 

[Naples22]

I honestly believe there are some model 41's that cant be saved. I had one of them. It was purchased with a life time guarantee. Unless I used high velocity ammo, the gun would not feed or eject. On the last trip back to S&W for warranty work, the gun was there 4 months. I was finally told it needed a new barrel.They wanted $625. to install it. So much for a life time warranty. After speaking to more than one supervisor I asked the gun be sent back minus any repairs. I sold it, bough a Ruger Mark 4 Target . It's the best 22 I've ever owned.

 

[AveragEd]

I have a seven-inch Model 41 I purchased new three months ago. From the jump, it wouldn't eject spent cases - they wound up positioned across the shell in the magazine that the slide was trying to chamber. I called S&W and was told to use CCI Standard Velocity ammunition instead of the pistol match I was using as that is the ammo they test-fire with. The person with whom I spoke also suggested replacing the recoil spring with a Wolff seven-pound spring if the ammo change didn't correct the condition.

The ammo change had no effect so I bought a Wolff spring kit but I thought that if the gun passed final inspection with that ammo and the factory 7-1/2-pound spring, it ought to function correctly for me so I called again and was told to return it for service.

I did so and the gun was returned about four weeks later, which I thought was a decent turnaround time. The repair invoice stated that they had "repaired the barrel," polished the feed ramp and successfully test-fired the gun. In my mind, neither repair would have anything to do with fired case ejection but I gave it a try and it still wouldn't eject a fired case so I took it to my gunsmith rather than go through the return process again.

He thought the slide was unusually stiff to move so he laid a small straightedge along the slide's rails and found a high spot. He worked the slide back and forth for a while until it smoothed out and the gun ejected standard velocity ammo perfectly. I did change the spring so it will digest match ammo as well.

You might have a gunsmith take a look at your gun's slide rails too.

Ed

 

[Troystat]

Those 41's sure can be a pain in the you know what and it seems like the newer ones are more often than the older ones to be problem children. I would check out the bullseye.net forum and ask who has a good gunsmith for those instead of sending it off to S&W. I know the original poster is in Canada, perhaps there is somebody up there who can work on it for him.

 

[Larks]

The OP was also June 2016...

 

[chief38]

Their Corporate HQ's are in Springfield Mass., but being in Canada you will need to deal with your local repair station. Even if S&W HQ's would respond, I doubt they could do much to bump you ahead of anyone else. Just hoping that the new barrel you need is already in stock at the repair station. Sending one from the Factory might take a while. I do believe the M41 is no longer made in Springfield, Mass. and has been made in Maine for quite a number of years. So if that is still the case, you might have to wait to get the barrel from Maine to Mass. and then to your Canadian repair station. I wish you luck with your M41. It's not getting easier either!!

 

[AveragEd]

Chief, I'm pretty sure the 41 is still made in Springfield. I ordered mine last November and was told I would have to wait for it to be produced. It arrived in March and is marked as being made in Springfield.

Ed

 

[chief38]

Chief, I'm pretty sure the 41 is still made in Springfield. I ordered mine last November and was told I would have to wait for it to be produced. It arrived in March and is marked as being made in Springfield.

Ed

Last time I checked, the ME facility produced the Slides and possibly more for the M41. Below is an article about the ME plant. Gun manufacturers always like to stamp their products with their traditional roots even if many of the parts don't get made there. I am not aware if that is still the case or not, but some of the newer Auto's and or parts were made in ME.

For many years Ruger kept their CT address so they could legally stamp that on their guns - even though most parts were made in Prescott, AZ.

There are German and other foreign brand cars that are actually made in America now, while many of the American brand cars are made overseas - or at least the lion's share of the engine, transmission, and other parts etc.

Smith & Wesson's growth has given new life to Houlton | Mainebiz.biz