S&W Cheapskates

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Why not just download and print the manual? Not sure why this is an issue. I'm guessing the OP is up there in age, and is suck in yesteryear. Many businesses are going paperless now days....
 
When I purchased my 9 Shield, it was missing the owners manual. I contacted S&W via e-mail, and they sent me a link to download the manual. I can't believe they are too cheap to send me a real $2 owners manual! What's everyone's thoughts on this?

Well my thoughts are.....If you have time to be online then you have time to download it for free off of S&W's website.

if you really want to be adventurous, then you can print out the PDF file. And if you do it right, eg. both sides of the paper, crease the middle, fold them, staple them and viola! Now you have an identical paper booklet.

Extra bonus points if you print them on a color inkjet printer so the large red warnings throughout the booklet can really stand out :p
 
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I don't blame him for wanting a manual. Every gun I have ever sold, either to an individual, or a dealer ---- they always want the box and the manual! Dealers even give more for it with a box and manual!

Hope he calls Smith back, and makes it clear that his new gun was missing the manual, and he wants an original manual ---- and that they send him one!

MHO - you should always get what you pay for, and not settle for less!
 
Did he buy the gun online? Did he have time to examine it and the lack of a manual with a new gun?

Personally, if this were at a dealer, I'd say "get me another one from your stock". I did that with an SW22A-1 when I saw that the sights were crooked. If there were no more in stock, I'd walk.

For $2, if it were that important, bite the bullet and pay for it and then chock it up to experience and remember to check for everything that should come with the gun and be willing to walk away if it meant that much to you.

I just spent $18 ($13+SH) for a broken slide lock assembly that I could have gotten fixed for free at S&W, but in the 4 days it took just to get a response from them saying I'm required to return it to the factory to have them replace it, I bought one online and replaced it myself (and the gun got a detailed cleaning in the process).
 
Is the Shield 9 a 1.0 or a 2.0? Reason for asking is that I have 2 manuals for the 1.0 I'd be happy to send you one free if you need it.
 
Was the link to the wrong manual? What's wrong with the electronic version? I guess I don't get it. I mean, this is the 21st century. I'm more surprised they include a paper one at all.

Yes it is the 21st century but the owner's manual provided with a new gun is a more convenient size and more durable than the typical printer output.

So...in my view he should have specified what he wanted and I'm 99.9% sure S&W CS would have mailed him a hard copy.

Along this line, I recently had some sprinklers put in at my house to the tune of $1800. They didn't give me a manual for the electronic controller and first gave me an electronic link which happened not to cover the applicable controller.

Having paid the bill in full, I didn't think it unreasonable for them to print out the fairly lengthly manual for me. Don
 
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I'll say this ... I've had several contacts with the "younger" generations over the past few years that indicate to me that they have no use for paper! They do love to scan, photo, or otherwise have digital copies of things they consider important (which amounts far fewer things than I have always considered important for me to have!) But you gotta understand that I still have the receipt for my senior class ring! Not sure I could find it, but I ain't ever throwed it away! Shoot, I even have many paper manuals for things I have not owned in some time.

I ain't sayin' this is right or best, just sayin' it's how I am wired! I also have a refrigerator and a couple TV's that did not come with a manual but have them available on line so you can get a digital copy. Gripes me to do it, but the digital copies serve the same purpose. Of course, I know get greasy fingerprints on my laptop (which fewer and fewer young folks even own these days) instead of on the paper manuals that are used for reference when I'm trying to fix stuff before having to break down and call someone who hopefully knows what they are doing!

No solutions here folks, just saying how I am so anyone who feels the same way knows that I sympathize!!! This world and it's technology (which I mostly appreciate and use) has left me pretty far behind the curve, and that maybe I was born about 50 years too late!
 
Honestly, I have never really looked at any gun owners manual for more than a minute and they never come out of the box after it’s tucked away. I think this is true for most folks, and makes it a waste of resources. I would be ok if they stopped including printed manuals.
 
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My Shield is a 1.0. It's the 9mm.

Hi op, was it purchased new? If at a local shop they may cover it for you. If used then sure SW did the basics by sending you a link. But enough owners on here (myself included) have contacted then asking for a specific part and it was sent at no charge. Just have to specify what's needed.
 
You're smart if you scan all important docs nowadays, including receipts. The clerk at Home Depot told me the "new ink" they are using on their printed receipts fades after a couple years, so you end up with NOTHING.

I wanted to return something there last week and the only reason I found the receipt was because I took a pic of it on my phone and emailed it to my laptop and saved it in my receipts folder. Just name the file properly and you can find it instantly. This is 2018 people!
 
Ink does fade from receipts over time, this is nothing new.
 
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