Had an issue at the range last time we went. The wife's 442 jammed, couldn't pull the trigger. Unloaded it with some difficulty, couldn't see anything, loaded it back up, cylinder jammed. She had shot about 100 rounds up to that point, some USA ammo, some of my reloads. Had just opened up a box of Winchester White box when the problem happened, so my first thought was the ammo. I tried loading one round and shooting it which worked, loaded fully, same problem. At that point our time was up, went home, looked the gun over, cleaned it up, 'loaded' up some empty cases, dry fired just fine. Measured a few of the WWB rounds, compared to some other ammo I had, no real difference. Spoke to Winchester, they gave me a couple of things to check. Spoke to S&W, they didn't think the ammo was the problem, offered to send me a return label, (whether I decided to use it or not, they offered to send it anyway). I went back to the range after cleaning and checking, all was good. Since it's the wife's carry piece, we decided it couldn't hurt to let them look it over. I expected a month or so without the gun, (she's been carrying my PF9). Got a letter in the mail a couple of days ago stating that they had received the gun, it would take 2-3 weeks after they received it. The gun showed up today, just two weeks from the day we mailed it! They went over it, replaced the cylinder. Ain't nothing to complain about, excellent customer service!! When it comes time to buy another gun, the name sells the first, service sells the second, third.....
S&W customer service
- Thread starter Jamie
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I left a message today for a certain gunsmith at the factory, thanks Sal 
, he called me in less than 5 minutes. Happy camper here 
....whatever that means. 
, he called me in less than 5 minutes. Happy camper here ....whatever that means. GJH77
Member
I sent my 4516-1 back to the factory when it jammed open at the range about a month ago. I shipped on Feb 2, they sent me a letter saying they got it. Two days after I got the letter, I got an email with shipping info. Gun was back in the local FEDEX the next day, Feb 10. Packing slip says they had replaced the barrel, but I have not figured out what went wrong.
asm3686
Member
I wish I had such luck I have spent 3 hours on the phone over an online order that I was charged 9 times for and the product is on back order
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Evil Dog
US Veteran
At least you got them to answer the phone. Last week I spend a somewhat less than pleasant 1 hour and 12 minutes listening to their background music before an actual voice finally answered. Then I was told the part I needed was "out of stock" and they had no idea when it might be available again.
GJH77
Member
I forgot to mention that I did try for several days to call, but never got to speak to anyone, and then did the website thing with customer service. No response so I emailed them which told me to go back thru the website. This time I got the shipping label response.
Received a shipping label yesterday after calling Friday about a crack in my Airweights frame. Great service.
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