OP
2001gmc
Member
WOW! This is great. Thanks to all you great folks out there.
Shield 40 Mishap
- Thread starter 2001gmc
- Start date
WOW! This is great. Thanks to all you great folks out there.
ReluctantHero
Member
did ya get my check yet turbo?
Got it!! Thank you much!!!
Nachtsturm
Member
Just read through the majority of this thread.
I am very disappointed with Smith and Wesson and Federal.
6-7 Weeks waiting on SW to have a verdict and getting the run around.
Then Federal saying, ammo is fine and within spec, upon further review they are reloads.
And who knows if that is the truth. I have been wanting to buy a single stack 40 for CCW. This whole process the OP went through has really turned me off the Shield and has made me lean more towards buying the Walther PPS. I wonder how much SW would be involved in a Customer Service standpoint.
All in all, I wish HK made a single stack subcombact and my decision would be easy. I have fired thousands of rounds from my HK's and have had not one issue, not even a FTE. Using everything from Hertzer's Teflon rounds to +P Hornady.
To the OP, sorry on your misfortune. I know it was awhile ago, but at least you were not seriously hurt.
I am very disappointed with Smith and Wesson and Federal.
6-7 Weeks waiting on SW to have a verdict and getting the run around.
Then Federal saying, ammo is fine and within spec, upon further review they are reloads.
And who knows if that is the truth. I have been wanting to buy a single stack 40 for CCW. This whole process the OP went through has really turned me off the Shield and has made me lean more towards buying the Walther PPS. I wonder how much SW would be involved in a Customer Service standpoint.
All in all, I wish HK made a single stack subcombact and my decision would be easy. I have fired thousands of rounds from my HK's and have had not one issue, not even a FTE. Using everything from Hertzer's Teflon rounds to +P Hornady.
To the OP, sorry on your misfortune. I know it was awhile ago, but at least you were not seriously hurt.
ginzo
Member
I have had problem with Federals, they replaced the ammo in question but no explanation, and replacemnet had the same issue. So I'm leaning in that direction. JMHO
Only 1 S&W experience and it was satisfied.
Only 1 S&W experience and it was satisfied.
Rastoff
US Veteran
Past performance is no guarantee of future gains.
Just a short time spent on this forum will yield hundreds of people with experiences similar to yours, but with the Shield instead of the HK. You could go buy a new HK tomorrow and it might malfunction on the first round. You just never know. I have a 1911 that has thousands of rounds through it without an issue. The same could be said about several guns I've had. I also had a 1911 that had issues. These things happen sometimes.
To say that a particular company has a bad product based on one example is poor judgement.
ReluctantHero
Member
cool, your very welcome
Nachtsturm
Member
My issue is not so much that the shield blew up. It is how SW handled it. Just on the first page of this section, there are two poor customer service stories.
My HK comments were more just a wish comment, that I wish they made a single stack sub compact.
I
Rastoff
US Veteran
So, let me come at this with different phraseology.
How many times have you used HK's customer service? If they did make a single stack sub compact, why would their customer service be any better than this one?
I agree that 2001gmc has received poor service with this problem. Not the worst I've seen, but it certainly could be better. I've already state that I believe the response from Federal to be a flat out lie. I believe they are hoping that 2001gmc won't attempt to prove them wrong and I'm sure he won't so, they'll get away with this particular falsehood. Shame on them. Still, this is one case out of thousands. Every now and then someone is going to receive poor service, that's life. What I take issue with, and always will, is the idea that because of this one issue, everyone will receive poor service. Further, I contest the notion that because a person has had good service out of one product that means every product, including customer service, will be good.
How many times have you used HK's customer service? If they did make a single stack sub compact, why would their customer service be any better than this one?
I agree that 2001gmc has received poor service with this problem. Not the worst I've seen, but it certainly could be better. I've already state that I believe the response from Federal to be a flat out lie. I believe they are hoping that 2001gmc won't attempt to prove them wrong and I'm sure he won't so, they'll get away with this particular falsehood. Shame on them. Still, this is one case out of thousands. Every now and then someone is going to receive poor service, that's life. What I take issue with, and always will, is the idea that because of this one issue, everyone will receive poor service. Further, I contest the notion that because a person has had good service out of one product that means every product, including customer service, will be good.
ginzo
Member
When does the boy get his new toy? I'm excited myself!!!!
OP
2001gmc
Member
I ordered it today. 9mm Shield. I'm real excited to. Thanks to all you good folks out there. A 9 is what I wanted in the first place to go with my FS 9 M&P. Turbo has to drop off the check and my FFL isnt gonna charge me for the transfer either.
ReluctantHero
Member
I ordered it today. 9mm Shield. I'm real excited to. Thanks to all you good folks out there. A 9 is what I wanted in the first place to go with my FS 9 M&P. Turbo has to drop off the check and my FFL isnt gonna charge me for the transfer either.
i just love a happy ending!!!
Rastoff
US Veteran
Me too, but I'm not calling this one closed until 2001gmc has the gun in hand and has put a few hundred flawless rounds through it.i just love a happy ending!!!
I want a happy ending too
I have the same problem, with an m&p pistol, it looks like the pictures you posted .Customer Service said it was ammunition and not the guns fault. I received a similar letter, I opted for the replacement too, at reduce price. That was last summer no replacement yet. HOW CAN YOU GET RESULTS SO FAST I you happy for you but can't understand my delay
I have the same problem, with an m&p pistol, it looks like the pictures you posted .Customer Service said it was ammunition and not the guns fault. I received a similar letter, I opted for the replacement too, at reduce price. That was last summer no replacement yet. HOW CAN YOU GET RESULTS SO FAST I you happy for you but can't understand my delay
OP
2001gmc
Member
They laughed when I ask for a ship date. They said there was a back log of the 9mm Shield. That it would be in Feb sometime but who knows.
ginzo
Member
My range partner picked up a shield 9mm last Sunday. About 480 OTD. Had to wait the 3 days, haven't heard from him yet.
OK, 2001gmc, how about a side bet?
Which one of us gets to shoot a 9mm shield 1st?
OK, 2001gmc, how about a side bet?
Which one of us gets to shoot a 9mm shield 1st?
OP
2001gmc
Member
turbo38gn did you get my PM?
Yes sir!! That's a start... I'm waiting on one more PP to get in, then I'll cut a bank check. I plan to call over to Smith, double check some info and get a check over there..
OP
2001gmc
Member
Ok sounds good. I gave them your name and number also. The guy in the PM that I talked to just said make sure its to his attention so he will get it. I'm in no rush at all either if it takes a couple more weeks to get the money so be it. I've waited this long wont hurt to wait a little longer. Thanks you all.
I'll be in Little Rock, Ar. Feb 21-24. A customer just purchased the plane tickets and emailed them to me tonite. I'll be tuning on his and several other turbo cars for a day or 2 then a couple of the guys are taking me either trap or skeet shooting. One of my customers was one of the top shooters in the country... I told him to just let me shoot with a cheap gun cause if I got hooked I know I can't buy one of those crazy $30,000 dollar plus shotguns he uses.. Kreiger or something like that...
Are you or anyone else in the area ....
Are you or anyone else in the area ....
Edmo
US Veteran
I'm in the LR area... OBTW, all of Remington's ammo is made at the plant just east of LR. They have a trap & skeet range next to the plant.
Edmo
Nachtsturm
Member
I appreciate your opinion, and outlook. I did not jump to conclusion based solely on this thread. I have seen numerous threads regarding the poor customer service from S&W on this forum. Which to me, was disappointing.
In regards to how many times have I used HKs customer service, the answer is zero. The best customer service is one I never have to use.
Congrats to the OP to getting a new shield. I got a chance to fire a .40 shield. Very nice shooting and comfortable gun.
OP
2001gmc
Member
I'm about 140 miles north of little rock. Sounds like your gonna gave a good time.
Rastoff
US Veteran
That would be a Krieghoff and they don't cost $30K unless he has some custom engraving by a famous engraver (don't laugh, it's not uncommon). A typical Krieghoff K-80 will run around $12K new and they hold their value very well.
I have shot at the Remington range just outside of Little Rock. It is a very nice range. Beware, shooting clays can indeed be addictive. I typically shoot about 15,000 rounds a year between Trap and Skeet and I'm a lightweight.
Ok... so I just talked to him, his name is James too....
It is a $30,000 custom K-80, 1 of 25 he said. His other Kreigoff is a custom 100 yr anniversary model Century black I think ... #2 of 100..... he's serious. Guess they just opened a new Range 10 minutes from his home, said he doesn't care to go to the Remington range, the manager is a real piece of work, and this guy likes everybody..
Rastoff
US Veteran
Yeah, I don't doubt it. I was just saying that a K-80 can be had for less. Some of their custom engraving can be quite elaborate:
The prices reflect the craftsmanship that goes into it.
If he lets you shoot a K-80, don't pass it up. They are marvelous to shoot.
The prices reflect the craftsmanship that goes into it.
If he lets you shoot a K-80, don't pass it up. They are marvelous to shoot.
Yeah, I don't doubt it. I was just saying that a K-80 can be had for less. Some of their custom engraving can be quite elaborate:
The prices reflect the craftsmanship that goes into it.
If he lets you shoot a K-80, don't pass it up. They are marvelous to shoot.
This past fall he went to, I think Argentina... is that where they shoot the doves... like 100's of them a day.... he said he just stood there, shot until his gun until it was empty and the guide or whatever you call him just hands him another gun loaded and ready to go. He said wave after wave of birds fly over head. When the day is done, he pays by the shell shot... sounds crazy to me..
worm5932
Member
this right here makes me want to give more more to the cause and just get one from someone else, RIGHT NOW!!
Rastoff
US Veteran
They can shoot as many as 1,000 doves in one day down there.
yep, that's the place!!
