A re-blue always lowers the value, as far as I know.
I sent a pistol to them not long ago for re-blue, they did a really nice job but their communication process leaves a lot to be desired. I thought I did my homework covering all details of the process to include cost via customer svc phone call before shipping and had a host of problems once they received the gun, all related to confusion over what i wanted done (even though detailed note went attached to gun) and what the cost would be. Provided them two contact phone numbers which they never called when clarification was needed, it simply sat on a shelf for wks, apparently while they awaited a phone call from me wanting to know the status of the work requested. Apparently, this is (unfortunately) somewhat common with S&W and might possibly be avoided if you are lucky enough to speak with a knowledgeable person in Customer Svc either before and/or after you ship your gun. I ultimately received top-notch svc from two individuals in CS, Paul at ext 3877 and Kate (ext unk). Despite the aggravation, I was very pleased with the quality of work and once confusion was resolved, turn-around time was not too bad. Good luck.
2 hawk,
Do they stamp the grip frame with a rework date when they refinish like they used to?
Does S&W refinish nickle guns?
Lee Jones(Celtgun)
Good question, and I appreciate Bruce chiming in. I didn't think so, but I wasn't sure. So I took some photos of the butt markings to see if any members thought they had marked it.
If I had expected this to come out as well as it did, I s'pose I might have taken some "before" photos, but I really didn't think it would be anything more than a utilitarian finish. They apparently still have some good polishers working, and know how to make an old gun shine.![]()
Anyone have any comments of S&W rebluing. I have a model 36 I was thinking of sending to the factory to have it reblued.[/QUOTE) There is a really nice lady named Roselyn that I met this week over the phone at the factory. She handles their payment system. I had a problem getting ahold of her. I asked her machine to call me back. After waiting 3 days and not receiving a call I was getting steamed. The problem was I screen all of my calls via my answering machine. I never did get a call from S&W,but got several from a place called IDENTIKIT. I finally noticed their number was the same as S&W. The next time I saw that number on my machine and answered it was Roselyn. She said they used to own the company,,but sold it. It still comes up on the I.D.that is sent out. She apologized and was very nice. I also talked to a guy named Matthew in customer service that was nice and tried to help. Just thought this may help if someone is trying to contact them.
Will a reblue use the new bluing method that people have complained about?[/QUOT
Yes it will,and too bad because they can finally go back and do a great polishing job.