January of '23 a tree fell at our club knocking down the phone and electric lines. Electric company had the electric line put back up in two hours. I called the phone company, Frontier, and had the following conversation:
Me: "Our phone line was knocked down and is laying across our driveway, we need it fixed"
Frontier Rep: (Indian accent) "Have you tried jiggling your phone connection to see if this resolves your problem?"
Me: "Ummm, no. Could I speak with a supervisor?"
After over twenty minutes Frontier says a crew will be there in two weeks. I take a day off work, they never show. Call and get told they had no record of a problem, but they'll have a crew out in another two weeks. Again a no show. Then told they'll be there in March.
A couple of us drag the line out of the drive and secure it to a tree so our members can use the club. March arrives and Frontier advises it could be a year before they can restore our phone service. We cancel our phone service, pay for a wireless alarm system and set up Google voicemail.
In August the state holds a public hearing about Frontier. The hearing goes on for several hours of angry customers, and right before it's my turn to testify one of the other angry customers drops with a massive heart attack, ending the hearing. I tell my story to a Frontier engineer sent to the hearing to minimize the bad press. Three days later a crew arrives and cleans up the downed phone lines. Frontier may be the worst phone company in America, based on all the testimony I sat through.
