Long story. My landline went out on Tuesday. I waited a day to see if they would fix it, then on Wed. morning I set up an appointment for service on Thu. I got a text saying that they would be here on Thu. between 8AM and 5PM. And that they needed someone over 18 to be here.
Well, there's only me here, so I guess I'm it. so, yesterday I waited all day for someone to show up. Nothing. At about 4:45PM I went on their website to see if someone was coming. There it told me that someone would be here for a scheduled appointment at 7:01PM.
At 7:00 I went back on the website and it told me that help was coming and they would be there on Thu. between 8 and 5. You know, in the past. Of course, by 7 the repair/service people had all gone home and their website just kept telling me that they would be here 4/11/24 between 8 and 5.
Later last night I found that it said the appointment was "missed". No foolin', Scooter? I couldn't have quessed. This morning when I tried to call and reach a person, they say there's a damaged cable in my area, and they plan on it being fixed on Mon. by 8 PM. This is the first I've heard of an outage. Meanwhile, nobody called, texted, emailed or even sent a carrier pigeon to tell me the appointment was cancelled or "missed".
I finally got to talk to a human, who had an incredibly thick Indian accent and couldn't understand me unless I spoke very exaggertedly slow. Like talking to a child. Her basic response was, "Sorry to hear that. There's nothing I can do until the cable is fixed." And that's that.
So, I get to wait until they fix the cable, which if it's been out since Tue. would make it a week to fix it. Seems excessive. If it hasn't been out since Tue. my phone is still broken and needs repair. Won't know until 8PM on mon. Then I get to set up an appointment to have my phone fixed. That would probably be Wed. at the earliest, making over a week without phone service.
So, to make a long story short, I didn't get my phone fixed, I spent a whole day sitting here waiting for an appointment that never happened, losing a whole day in the process. I can't set up a repair until the cable's fixed, and there's no guarantee they will keep that appointment.
What really pisses me off is that nobody communicated any of this to me. Nobody said, "There's an outage in your area, we'll have to fix that before we can check on your stuff." Also, who ever heard of an appointment at 7:01? I think 7 is quitting time and someone, knowing that they weren't gonna be able to get here, changed it to one minute after quitting time, instead of calling me.
I'm angry. Very angry. Thanks for letting me vent.
TL,DR: Phone company sucks.
Well, there's only me here, so I guess I'm it. so, yesterday I waited all day for someone to show up. Nothing. At about 4:45PM I went on their website to see if someone was coming. There it told me that someone would be here for a scheduled appointment at 7:01PM.
At 7:00 I went back on the website and it told me that help was coming and they would be there on Thu. between 8 and 5. You know, in the past. Of course, by 7 the repair/service people had all gone home and their website just kept telling me that they would be here 4/11/24 between 8 and 5.
Later last night I found that it said the appointment was "missed". No foolin', Scooter? I couldn't have quessed. This morning when I tried to call and reach a person, they say there's a damaged cable in my area, and they plan on it being fixed on Mon. by 8 PM. This is the first I've heard of an outage. Meanwhile, nobody called, texted, emailed or even sent a carrier pigeon to tell me the appointment was cancelled or "missed".
I finally got to talk to a human, who had an incredibly thick Indian accent and couldn't understand me unless I spoke very exaggertedly slow. Like talking to a child. Her basic response was, "Sorry to hear that. There's nothing I can do until the cable is fixed." And that's that.
So, I get to wait until they fix the cable, which if it's been out since Tue. would make it a week to fix it. Seems excessive. If it hasn't been out since Tue. my phone is still broken and needs repair. Won't know until 8PM on mon. Then I get to set up an appointment to have my phone fixed. That would probably be Wed. at the earliest, making over a week without phone service.
So, to make a long story short, I didn't get my phone fixed, I spent a whole day sitting here waiting for an appointment that never happened, losing a whole day in the process. I can't set up a repair until the cable's fixed, and there's no guarantee they will keep that appointment.
What really pisses me off is that nobody communicated any of this to me. Nobody said, "There's an outage in your area, we'll have to fix that before we can check on your stuff." Also, who ever heard of an appointment at 7:01? I think 7 is quitting time and someone, knowing that they weren't gonna be able to get here, changed it to one minute after quitting time, instead of calling me.
I'm angry. Very angry. Thanks for letting me vent.
TL,DR: Phone company sucks.
