Stove piping (FT eject)

[ChrisKalan]

I just called SW this morning and got a human with no wait.

I ended up choosing to send it to LSG. Sent them an email and Frank himself emailed me back giving me a FEDEX shipping label (no cost to me at all) and instructions on sending the gun to him.

He is going to do some trigger work on it and look at another issue.

I really cannot explain why you are having so much customer service problems. This is nothing like what I experienced today. I went into this today cringing, however I am coming out on the other side of this with a huge smile on my face.

Cheers, hope it works out for you.

 

[Ceapea]

I just called SW this morning and got a human with no wait.

I ended up choosing to send it to LSG. Sent them an email and Frank himself emailed me back giving me a FEDEX shipping label (no cost to me at all) and instructions on sending the gun to him.

He is going to do some trigger work on it and look at another issue.

I really cannot explain why you are having so much customer service problems. This is nothing like what I experienced today. I went into this today cringing, however I am coming out on the other side of this with a huge smile on my face.

Cheers, hope it works out for you.

Like I said in an earlier post, I have several Smiths and call there 1 or 2 times a month asking questions about mods or new guns that I'm considering. I never have any problems getting through, 2-3 minutes usually. Sometimes a little quicker and sometimes a little longer. Same thing for Sig, though they tend to be on the longer side of 5 minutes. If you can't wait 5 minutes on the phone, you could be too high strung to handle firearms safely.

 

[glockdude57]

do you use a factory crimp die and sizing die that fixed a problem for me

 

[spleify]

You didn't mention if it was a new or used gun. If the gun is new, put 500 or so rounds of (any, quality) factory ammo through it to make sure it's broken in. Then try your reloads. I too am thinking about reloading this year, so take that into consideration when you read this next statement. If your Sigma shoots factory ammo (try a bunch more if you didn't already) correctly, without any problems, then the gun CANNOT be the problem. As the manual says to shoot only good factory ammo from a quality manufacturer, you should try that first before condemning the gun. If factory ammo works, you will have to look at YOUR rounds as the problem, and most people won't want to hear that. It doesn't matter if your loads work in any other gun, how could it?
As far as S&W service goes, they're one of the best out there. Try waiting the few minutes to talk to someone live. I call them all of the time for info and never had to wait more than 5 minutes, usually much less. I called a few weeks ago to tell them about a timing problem with my 13 yr old 686+, they sent me a call tag in about 3 days. I sent it out and exactly 2 weeks later I had my gun back in perfect condition. So I'm speaking/writing from very recent experience. It sounds like you might be a tad short on patience.

Ceapea

Thanks for your comments and suggestions. The gun is used, and I have probably put 1000 rounds down the pipe. Factory and hand loads. So it seems like it would be broken in by now.

I understand that not all guns like reloads, that is not my issue here, as I have experienced other guns that dont like hand loads either. My issue is no return contact from S&W. The 2 times I called the message said something to the effect of "Do to higher than normal cll volumes it would be better to call back at a later time" They didn't give me the option of waiting to talk to an operator, it automaticaly flipped me to the answering machine.

Thanks again

 

[spleify]

Try calling first thing in the morning or call frank smith at LSG. He will get you taken care of. You can even email him and he usually responds within 24hours.

Thanks for the tip!

Lots of shooters beat the 'loads' and 'ejector' issues to death when it comes to stovepiping.
Spring problems should be at the top of your list, particularly if the stovepiping occurs with only one pistol.
Don

Thanks for the tips Don, yes I use this same ammo in other guns and no issues. Again, if it is my hand loads I completely understand, but return communications from S&W are required to get this end resolution

The above comments probably are correct but another possibilty is operator error. I never have problems with steel semi autos but have had the problem you are reporting with my Glocks. It was occuring when I was shooting in matches where I had to shoot over the top of a barrier with a target semi buried in the ground . This caused me to break my wrist which resulted in a jam. I corrected this problem by making sure my hand was aligned with my arm when shooting over barriers. My grandson has been having a similar problem with a Glock. He has just started shooting in USPSA and IDPA matches and was having problems with ejected cases hitting him in the head instead of out to the side . He was breaking his wrist slightly when shooting. He was able to correct this by concentrating on keeping his wrist straight.

This is all together very possible, but I am not sure I will have this firearm long enough to try much more with it

Thanks

I just called SW this morning and got a human with no wait.

I ended up choosing to send it to LSG. Sent them an email and Frank himself emailed me back giving me a FEDEX shipping label (no cost to me at all) and instructions on sending the gun to him.

He is going to do some trigger work on it and look at another issue.

I really cannot explain why you are having so much customer service problems. This is nothing like what I experienced today. I went into this today cringing, however I am coming out on the other side of this with a huge smile on my face.

Cheers, hope it works out for you.

Glad to hear your experience was better than mine, I hope they take care of you and fix you up!!

Good luck

Like I said in an earlier post, I have several Smiths and call there 1 or 2 times a month asking questions about mods or new guns that I'm considering. I never have any problems getting through, 2-3 minutes usually. Sometimes a little quicker and sometimes a little longer. Same thing for Sig, though they tend to be on the longer side of 5 minutes. If you can't wait 5 minutes on the phone, you could be too high strung to handle firearms safely.

like I mentioned earlier, I was not given the opportunity to wait, my call was automaticaly fliped to the answering machine.

Please do not judge people on firearm safety without knowing who they are or what they do. I have been shooting for more than 27 years and have taught more than my fair share of those very firearm safety courses over the years that you "think" I may be lacking in....

do you use a factory crimp die and sizing die that fixed a problem for me

Yes sir I do, I agree it can surely cause a problem if you are not crimping properly.

Thanks for the thoughts!

 

[Ceapea]

Thanks for the tip!



Thanks for the tips Don, yes I use this same ammo in other guns and no issues. Again, if it is my hand loads I completely understand, but return communications from S&W are required to get this end resolution



This is all together very possible, but I am not sure I will have this firearm long enough to try much more with it

Thanks



Glad to hear your experience was better than mine, I hope they take care of you and fix you up!!

Good luck



like I mentioned earlier, I was not given the opportunity to wait, my call was automaticaly fliped to the answering machine.

Please do not judge people on firearm safety without knowing who they are or what they do. I have been shooting for more than 27 years and have taught more than my fair share of those very firearm safety courses over the years that you "think" I may be lacking in....



Yes sir I do, I agree it can surely cause a problem if you are not crimping properly.

Thanks for the thoughts!

Sorry for the rude comments. I was having "one of those days". Not that that is any excuse. Good luck with your gun.

Ceapea

 

[spleify]

Sorry for the rude comments. I was having "one of those days". Not that that is any excuse. Good luck with your gun.

Ceapea

No worries, we all have those days, mine was yesterday, when I wrote my reply. I do appreciate your help and comments.