Too Many Customer Satisfaction Surveys

[Onomea]

Customer service satisfaction surveys being constantly emailed to me from everybody from my health care providers to my car dealer to companies that sell me stuff online for my firearms interest, bug me.

I delete them.

They resend me "reminders" which I delete also.

And so on.

I feel like they are asking me to be a volunteer consultant on how to improve themselves. Hey, why don't you guys put some effort into how to improve yourselves without these auto spam surveys gumming up my in box?

Harumpf!

 

[Doug627]

I believe this is their way of putting "some effort into how to improve yourselves". Still, it is frustrating.

 

[Dave.357]

They want as much information about you
as they can get. Has nothing to do with
customer satisfaction.

 

[grover99]

Always getting those. I will fill one out as long as only requires checking a box. those that want me to write something I delete.

 

[Baxter6551]

I got an email from Walmart asking me to rate two items I purchased in store. They must have tracked my purchases through my bank card used for payment. I have a profile at Walmart because I buy some over the counter medicine on line. I deleted it but it's true. No privacy.

 

[Greyman50]

They want our " reviews" for free. I ignore or delete every one.

 

[fiasconva]

I rarely do them but one of the things I found out about doing them is if you give a negative review you don't get contacted again.

 

[mrchick]

I've hit the unsubscribe button on several of these and was given a choice to unsubscribe from surveys or unsubscribe from all communications.

 

[two-bit cowboy]

I agree with you, Onomea!

I view asking me to complete a customer satisfaction surveys as
crossing the boundary into the last frontier and the ultimate
extreme in them believing they deserve a participation trophy.

They do not so here's my response to every request:

Delete

 

[Faulkner]

If I receive exceptionally good service I complete them to let them know.

If I receive poor service I complete them to let them know.

If they provide the service adequately, which is what I expect, I delete them. Turns out I don't really complete that many surveys.

 

[jeffrefrig]

I just happened to get my mirror on one of my cars replaced. Before I left the girl showed me a paper that was a copy of a satisfaction survey coming my way. It will be deleted.
"Anything other than a 10 will mean we didn't do a good job and we get a failure rating." First & foremost, put your customer service girls on a diet. I know that's mean, but even if they smiled once in a while, that could go a long way.

 

[Krogen]

I agree with you Onomea! Survey expectations and nagging are irritating. In particular the nagging. It's as if they expect us to comply. I don't do well with people that won't take no for an answer. So I just delete surveys.

Between surveys and the tip begging controversy, customer service in general has become annoying. Still, if those are the biggest headaches in my life, I'd say I'm doing just fine! I have bigger fish to fry!

 

[Telecaster]

The constant begging for feedback is obnoxious. It's like an insecure kid following you around saying, "How did I do? Was it ok? Should I have done it different?". And they appear the instant you complete an online transaction now. Just. Stop. It.

 

[Onomea]

I believe this is their way of putting "some effort into how to improve yourselves". Still, it is frustrating.

I think they have software, or an algorithm, or whatever the computer guys call it, so that if there is a record of you buyng something, the surveys go out automatically, with no human involvement. And I bet if you actually fill out a survey and send it back, some sort of AI scores it, compiles it along with everyone else who responds into statistics and a pie chart, and eventually spits it out where, hopefully someone pays attention. (But also, maybe not...)

I just don't like how darn near everyone we try to buy stuff from nowadays tries to minimize their own work while expecting us to do maximum work on their behalf, whether it's checking ourselves out at the supermarket or going through all that robo call stuff when you call up an airline or whoever.

Bugs me.

 

[SMSgt]

Last survey I completed was from the VA. As part of the "What would you suggest" section, I told them to change the barrage of mental health ads before it drove Vets to look for high buildings. Fifteen minutes after submitting it, the National Suicide Hotline called me! Wanted to know if I was okay. Now every survey request gets deleted or trashed. Even the Home Depot ones I get if I buy a nail.

 

[Golddollar]

I figure that it's impossible for me to give an accurate rating when I spent less time in the store than I would filling out the survey.

 

[coltle6920]

Surveys are more about marketing than customer satisfaction...

I draw the line when after answering questions about the service I got they want to know my gender,age,income,marital status,etc.

 

[boykinlp]

I get them all the time myself. Here's what I think should happen. EVERYONE is given an account. What is this account for, you may ask? ANYTIME you are asked to fill out one of these surveys, the requesting company deposits 25 cents into your account for a positive response and 5 cents for a negative response! After all, how much is our time and opinion worth? You are also given an incentive for a positive reply. At the end of the year, I would be able to celebrate my opinions with a nice meal. What do y'all think about that?
Larry

 

[NYlakesider]

I have noticed more outfits asking for feedback. Example, you get a please stay on the (phone) line and answer a few questions.

Doctors, I see a few, and its getting to be SOP that about two weeks after a visit, be it a long time scheduled or a more serious matter you get a letter asking for feed back.
Have shredder- will use! (Think of the Paladin TV theme song)

Same deal with emails, not long and you get one. Course as I hardly give out my Email and still prefer to use the old fashioned phone those requests are sort of rare.

 

[kozmic]

Inevitably the surveys ask a bunch of generalized questions that have no direct relationship to the services I received and give no possible response option that is correct to my situation. As a brilliant philosopher once said "#### in. #### out". So I avoid them.
Amazon will send a post delivery text asking how the delivery went. Strangely, I got no such survey after their driver backed into and crushed the 65' long gutter on my garage.