UPDATE-Unusual Problem 642

[Old cop]

On July 23 I posted that I had a problem removing the grips from a new 642 and in the process ruined them. The next day, 7/24 I called S&W customer service (I was nice to the CS rep.) and they offered to ship a new set of grips, no charge, but said it would take awhile w/inventory and vacation time on their end. Well I wondered about about it from time to time but never followed up. I opened the mail a few minutes ago and guess what, new grips for my 642 no charge. Albeit a long wait they did come through. This is the reason I continue to be a loyal customer.

 

[kaaskop49]

Glad you got your mdse. I ordered 6 sets of grips from their online store 5 weeks ago and they're still not here. Guess I have another 4 months to wait, if your experience is any indication. At least they haven't charged my CC yet.

Stay safe partner.

Kaaskop49
Shield #5103