What has happened to Smith and Wesson Quality Control.

[gary ray]

i have a 625JM that won't pass a range rod due to misalignment between cylinder and barrel. yes, i need to send it back . . . but this a pretty obvious fault that a basic check should have caught. It will fire but spits likea sun-of-a-gun.

Otherwise, every other smith i've bought in the past decade -- that would more than 12 -- has been excellent.

-- gary ray

 

[SlamFire]

I consider opening a new gun and finding metal shavings totally unacceptable. I would consider the same if the item were optics, electronics, food, etc.

Metal shavings are an example of a company not having a vigorous "elimination of foreign objects" " EFO" program. Any serious manufacturing company with good process controls maintains a clean working environment, and has a EFO program. Metal chips, potato chips, "foreign objects" all have to be kept off the workbench, work floor, because it ends up in the product. Anyone can well understand the problems of having plastic/metal chips end up in food, electronics, and we can see in this picture, the potential problems of having chips in the lockworks.

Shame, shame, shame.