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06-26-2014, 09:15 PM
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Hornady QC on presses?
I just bought myself a Hornady Classic Kit, to start off my reloading addiction.
Going through all the items I was pleased (Those Hornady Dies are just pure perfection in terms of machining an finishing).
Then I got to the press.
Holy chipped paint batman! Chipping all over!
I immediately dismissed this to shipping and handling. It happens, can't do much about it.
Then, then... I noticed it was touched up all over the dang thing! A mis matching red color in a bunch of different spots, looked like someone's red nail polish!
I know this is a tool, and it will get its marks at some point... I can accept shipping damage... But, someone at the factory saw all this chipping and decided to just touch it up in the worst of ways.
Over reacting? Maybe... But, I spent 3 times more on this kit than a Lee 50th and my friend has a 10 year old Lee that still looks new. I figured for three times the price it would be even better.
Oh well... Kinda wanted to rant a little. Thoughts?
I know, I know... If it functions, quit whining and go reload!
Sent from my Lumia 1520
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06-26-2014, 09:52 PM
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Email them and they will give you a new one. Everything they sale has lifetime.
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06-26-2014, 09:55 PM
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Thanks. I am actually about to send one out.
Does this sound at all normal? Do most of these come with some chipping paint? Because if its a normal practice I will just ignore it.
Also, I was surprised to see their lock n load bushings are made in china.
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06-27-2014, 12:45 PM
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I have not seen anything like this on other Hornady presses; it is definitely not normal. I suspect they'll replace it and you'll be happy.
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Mark
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06-27-2014, 01:36 PM
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Did you buy it direct from Hornady??
Or from a vendor like Midway or someplace?. If so it could have been a return item. Either way there should be no damage.
They pack them so well there should not be any shipping damage. Call or write to were you bought it.
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Still Running Against the Wind
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06-27-2014, 02:49 PM
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No, I have a Hornady lock-n-lock O-frame press with a very nice finish. In fact, I think I've waxed it
I'd be displeased with what you describe and it would drive me nuts for tens of years. Make it right.
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06-27-2014, 03:54 PM
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06-27-2014, 04:17 PM
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Quote:
Originally Posted by ILTim
No, I have a Hornady lock-n-lock O-frame press with a very nice finish. In fact, I think I've waxed it
I'd be displeased with what you describe and it would drive me nuts for tens of years. Make it right.
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I wax mine to maintain the nice finish it has But I wouldn't put up with a chipped one either. They will make it right.
thewelshm
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06-27-2014, 06:26 PM
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Definitely worth a complaint. If you can, send pictures to Hornady with your e-mail
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06-27-2014, 06:33 PM
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Not a chip yet on my LNL AP.
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06-27-2014, 06:47 PM
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Quote:
Originally Posted by Rule3
Did you buy it direct from Hornady??
Or from a vendor like Midway or someplace?. If so it could have been a return item. Either way there should be no damage.
They pack them so well there should not be any shipping damage. Call or write to were you bought it.
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Bought new and in factory shrink wrap. All other components inside were also factory sealed.
Got it from Sportsman's Warehouse, locally.
Last edited by Kalison; 06-27-2014 at 07:07 PM.
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06-27-2014, 08:42 PM
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Well its good to know they aren't normally like this.
I have an email out to Hornady, I couldn't attach photos. I will happily send them some if requested.
Thanks for all the comments. I will update the thread when I hear back.
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07-01-2014, 05:54 PM
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Never got a response via my message off their site. Called in today, spoke with a very nice lady about the situation.
She asked for some information, apologized for the weird issue... and will be sending out a UPS label to ship the current press back.
She was very confused, she seemed to think that there was no such thing as touching up a press before they ship.. they pass QC or don't.
Weird situation, however their Customer Service is very good!
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