I'm posting this here in hopes of finding someone with a similar experience. If not, perhaps just shed some light on the situation.
Almost six months ago I purchased a new Winchester 101 O/U. After a couple weeks I noticed a small spot in the finish, which appeared to be lacking the protective coat that the rest of the firearm had. I called Winchester and they had suggested a couple things. None of it had worked, quite possibly making it worse than what it had been.
Fast forward another couple weeks. I call Winchester and they suggest mailing the firearm in to be looked at. No big deal. I paid the $50 to ship it to MO in hopes of a resolution. They quoted it around $200 plus shipping to be repaired. I reluctantly agreed, stuck between a rock and a hard place ($30 quote plus shipping if I denied repair). I paid and they said it would be done within 30 days.
They had the firearm for four months. I called three times to finally get through to a rep that could confirm where the firearm was. He stated that it was left in the curing booth for over three months, although it was supposed to be three days. Again, I was mad, but not much I could do about it. At least it would be worth the wait. Or so I thought.
I signed for the package this Wednesday. Upon opening the box, I was extremely disappointed to find many defects that were not there prior to the repair. Heavy marks in the receiver, chips in the forend, stock was still swirly (they use an automotive type clear coat), and there was rust on some parts of the barrel and receiver. Mind you, this was a brand new gun when it was sent in. No damage other than what was disclosed. Round count hadn't even gotten to 200.
I've tried calling Winchester but their business hours make it very difficult. Has anybody had a similar experience? I will be contacting them again tomorrow in hopes of a resolution. I don't know what leverage I have, if any, from a legal standpoint. Any advice is appreciated. First pic is the day I sent it in.
My firearm was damaged during warranty service
Threaded Mode
