Redlegvzv
Member
Yesterday, at the the range, I had the opportunity to shoot my 3 week old SR1911. I was interested in doing a comparison to my 35+ year old Gold Cup. about 10 rounds in the front site snapped off at the base. Only half the blade is attached to the base. The site is manufactured with over hang to the front. While looking for contact information I looked through FAQ's. The warranty is at the company's discretion. The comments or answer was that they (Ruger) would be held to strict guidelines if any warranty card was given.
....
It is always unfortunate when something goes wrong with a gun. Stuff happens. But I can affirm that Ruger's "no warranty" customer service is BETTER than warranty service. Generally their attitude is "no questions asked, send it in and we'll fix it on our dime..." Generally the gun is back in 7-8 days and fixed perfectly. I've done this 3 times in the last 5 years (I own a lot of Rugers; most never need service) and all three times it was a great experience.
Example: I bought a very old, used, but very nice Ruger Mark I .22 pistol sold on consignment. God knows when the gun had last been fired. Anyway, it had issues on my second range outing with it so I sent it in. It came back 8 days later with a letter explaining that they had replaced a significant number of parts in the trigger group, etc. No charge. This was for a gun that was likely 30 years old and I was not the original purchaser. Oh, and the gun has shot perfectly ever since.
Say what you want about Ruger, but their customer service is second to none.