AT&T charges

[vonn]

The last couple of months AT&T has added unauthorized features and charges to my services and bills. Has anyone had a problem with them? I can't say much about them without getting a major ding but I wonder how common it is for them to do add on features and charges you don't authorize or know about. This has happened to me before and I sometimes think they are complicit in schemes to pad the bill!

 

[JohnRippert]

We just got tired of them raising the price every time we turned around. We had their triple play for cable, phone and internet for a while. Even though all we had was basic cable with HD upgrade our total got up to $249/mo. When our contract was up we went back to Comcast for only phone and internet. $49/mo first year and $69/mo second year. Mom does not watch TV so I got Sling TV and the MLB app on my Roku and that suits me just fine. Total for everything in year two of our contract is less than half what we were paying ATT.

 

[Ditchdigger]

I discovered last month when I went to the att store that loyalty is penalized. I've had dish for 10+ years and am paying a hefty amount. The store asked what I was paying and when I told him, he knew I'd been with them for quite some time. He said that when the two year contract comes up, shop, and move. If you stay on, they stick it to you. Not good news for someone who doesn't like change.


Sent from my iPhone using Tapatalk

 

[Ivan the Butcher]

I gave up anything with a land line about 10 or 12 years ago! Just to have a phone line into my home was $17 a month and $21 in fees and taxes! Long distance was an extra $18 and $27 in taxes! I kept it because we had had that number for 30 years and I was the last family member in the phone book. The only people that called that number were telamarketeers and political hustlers.

Now my wife has a cell, I have a cell, and the computer has a cell. I do get maybe 2 unsolicited calls a day, but I was getting 20, if you don't answer these, the computers are generally smart enough to call from another number, until it decides to quit calling (around 10 times).

I prefer to go out to the movies (if there is one worth seeing) on a date with the wife. Sitting in your own house, watching your TV is not a date!

Phone/internet/cable packages are fine, but you have to live in a place where they are available. Here in the condo they are but 5 miles up the road they aren't. Since we plan to move again in a couple years, I'll pass.

Ivan

 

[bigwheelzip]

20 years ago, when I had an AT&T landline, I used to go over the bill carefully. Literally every month we found improper charges, and would spend half an hour getting them removed. They always acknowledged the problem without a fight, and chalked it up to computer problems.

There is a new scam that tries to get you to say yes to anything, then takes your affirmative answer out of context and uses it to sign you up for services.
They are well thought out scams. I've received several that are all recordings. One recurring recorded call is a bubbly young female voice saying "Hi", and then saying "excuse me, I have a problem with my headset" and then saying "OK, I think it's fixed, can you hear me now?".
So, you see how these things work, any affirmative response is used. I block the numbers, but they often come back on different lines. Here's a story about it.

Beware new "can you hear me" scam - CBS News

 

[amcline82]

They had a class action lawsuits against them a while back for that. I got a letter about it, but did not pursue it on my end and I still got a check for it a few weeks back.

Friends don't let friends buy Taurus.

 

[loknload]

Vonn, Call them and complain! Yes they do pull things like that!
I'm going through it right now with Verizon and a new service they offer.
Bought a new phone a couple of weeks ago, the salesperson offered this new HUM device for my car. I really didn't want it because both my cars have their own service (OnStar) that I don't even use.
Anyway he said this would of no additional charge and will lower my monthly bill!
Well anyway I reluctantly took and them then I was not plugging it into my car.
My wife gets a notice about a new line number to our account, then the bill comes,,,,guess what the bill is now way more then it was before and I'm being charged with an added line.
The wife got on the phone right of way to straighten this out. The woman in the call center this isn't the first time they pulled this. The charges have been removed an my bill is where it's suppose to be.
Luckily I saved the original paper where the guy should me what my bill was and how it would lower it!
So do yourself a favor call them and complain!

We all can thank the Federal government and a certain Judge Greene (deceased) for this since they were the reasons behind the breakup of the Bell System!
Been a scam operation ever since!

 

[Whitwabit]

The last couple of months AT&T has added unauthorized features and charges to my services and bills. Has anyone had a problem with them? I can't say much about them without getting a major ding but I wonder how common it is for them to do add on features and charges you don't authorize or know about. This has happened to me before and I sometimes think they are complicit in schemes to pad the bill!

A couple of years ago I noticed my bill went up .. checking it they had added something I hadn't approved .. Finally got it removed and charge removed .. then took 3 months to get them to cancel all service .. Finally took a nasty phone call to resolve the whole thing ..

 

[ialefty2]

Last Sept. 2016, I was having att internet problems, they fixed problem then switched me to someone else, then he a America male sold me on att fiber optic home phone service, $9.99 a month, internet super fast,
$40.00 a month, Direct TV, 250 channels, $70.00 a month, for a total of
$119.99 a month plus taxes and other fees for a $134.04 a month price
guarantee for 2 years. 1st. mo. 158.??, 2nd. mo. $148.??, 3rd. $148.??
each month same.
When the person that signed me up, he gave me his name and telephone number that he said rang on his desk.
I called that number a Blk. female answered and said it was swithboard
and they had nobody by that name. My wife calls each month, and they
will finally fix that one bill. They don't know why they keep charging $148.?? when it should be $134.04.

My wife has breast cancer, I have 3 health problems plus I am 70+yrs.
we don't need this problem. I will cancel at 2 yrs. if not sooner.

 

[Lee in Quartzsite]

I ditched the money hungry bums and got a Tracfone. I pay about $30.00 every 2 months for my Smartphone usage. I bought a LG Smartphone at Walmart for $59.00 and couldn't be happier. No more fees and charges I couldn't understand. Best part is it uses the AT&T 4G-LTE network.

 

[CATI1835]

If you think these problems are unique to AT&T, you live in a dream world. Verizon has these same kind of issues.

The root cause of many of these problems is third parties are allowed to tell the Phone company (all phone companies) you have authorized them to make the charges. They are allowed to do this by law and the phone company can't do anything about it in real time. It has to be corrected after the fact. Its called "cramming".

Your state and federal governments can be thanked for this situation.