Nightmare came in the mail today

[Kaps]

I wish it wasn't so but the pictures tell the truth. I sent my shield to smith and Wesson for a slide repair and they sent me the slide back with a noticeable chip in it! How does this this happen!? If I send a gun back for repairs I don't want it back needing more repairs it's ridiculous. Thankfully I have proof, I took pictures before and after I sent the gun in. To add to the problem they also messed up my sights pretty bad. I don't care much for it because I can replace the sights at any time... I want to send it back in but there's no telling if it will come back worse! I'm scared to, what should I do guys!? Ill post the before and after

 

[Erich]

You mean that tiny dent visible in the second photo?

My, but I can't believe you're bothering to fuss. I would just chuckle and move on. It's not as if you have anything other than a utility grade tool there - if it were a fine Registered Magnum, you would have a beef.

What do you expect they would do for you?

 

[Old_Cop]

Are you talking about the ding on the front lower rail of the slide?

 

[bad2006z71]

I'm assuming the damage is the teeny tiny nick in the second picture and the writing rubbed off on the sight in the third picture?

Not ideal, but it's not destroyed.

 

[iouri]

What am I looking at ? Is that small ding on 2nd photo ? I couldn't find anything on others. Are you planning on using your shield (carry/range) if so I'd say there's gonna be more of those.

 

[Arik]

As others....I only see that tiny thing in the second picture.

Nightmare? Wow! I'd thought they took your gun, sold it to the guy in Las Vegas and now the feds are at your door. That's a nightmare!

Also where did they mesh up your sights?

Since your new to guns don't worry that little notch does nothing. I've got guns that look like they fought in every battle of WW2 and they still work fine. Just like a dent in a fender won't prevent a car from driving that little notch wont prevent the gun from working

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[colt_saa]

Like the others, I see a tiny ding on the slide but the sights do not look "messed up my sights pretty bad"

What I see is certainly not a "Nightmare"

 

[nachogrande]

NO MENTION OF...

Was the problem you sent it in for, repaired or not? Some kinda explanation of what we are looking at/for in each pic would help. If the slide is now working, I wouldn't be happy about the chip, but would probly live with it rather than giving them a second chance to REALLY mess things up. A letter/e-mail/phone call sounds in order, for whatever good that might do. If it were an older nicely blued steel gun, you would certainly have a real beef. (not to diminish yours). Thought your OP was gonna say that relatives can be shipped.

 

[Kaps]

I can see why in the bigger picture it does not matter because the gun operates but it just seems real Un-professional to send a new gun back with dents and scratches that were not there before

 

[Arik]

I see no scratches on the slide. Are you talking about the words being rubbed off on the sight?

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[Shield9mm]

I would do nothing, it is barely noticeable.

 

[scattershot]

I guess I'm no help, I don't even see any damage.

 

[NCW Ray]

Go shoot it and enjoy it! I see nothing in any of the pictures that I would waste a half second of my time fretting over.

 

[SATX]

If it’s not a valuable collectors gun, it should have wear and tear, to include holster wear on the slide. It’s a tool to use and enjoy, not a Picasso.

 

[Maddog 521]

I'm still looking.

 

[Kaps]

I see no scratches on the slide. Are you talking about the words being rubbed off on the sight?

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on the dove tails

 

[Watchdog]

I'm going to side with the OP here.

I don't care if the pistol is a dime-a-dozen polymer frame semi or not. The damage may be minor, but it shouldn't have happened.

If I'd taken a pistol of mine to a local gunsmith, and it came back with damage (no matter how slight) that wasn't there before, we'd have a somewhat heated discussion. I'd either want it made right, or I'd want some money knocked off what I paid for the work.

Seeing how it's the factory doing the damage, and if their goal is customer service and satisfaction (as it should be) they should make it right, even if that means replacing the slide and the front sight.

Where the problem might arise is the OP proving the damage was done by the factory. It could easily be one of those he-said-they-said sort of things.

 

[Kaps]

I'm going to side with the OP here.

I don't care if the pistol is a dime-a-dozen polymer frame semi or not. The damage may be minor, but it shouldn't have happened.

If I'd taken a pistol of mine to a local gunsmith, and it came back with damage (no matter how slight) that wasn't there before, we'd have a somewhat heated discussion. I'd either want it made right, or I'd want some money knocked off what I paid for the work.

Seeing how it's the factory doing the damage, and if their goal is customer service and satisfaction (as it should be) they should make it right, even if that means replacing the slide and the front sight.

Where the problem might arise is the OP proving the damage was done by the factory. It could easily be one of those he-said-they-said sort of things.

I sent them before and after pictures so there should be no problem there! its plain to see its all the factory's fault

 

[Arik]

on the dove tails

You're sliding two parts against each other

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[Kaps]

I'm still looking.

is a chip along the slide