"repaired"gun was returned completely unusable

Sorry to hear of the issues you are having. Given the pictures of the condition of the returned gun I can't hardly believe it would be returned to you in that condition. My first thought was shipping damage but you say package was in good condition. My second thought is maybe it was dropped after it left the repair center shop by the shipping department. I understand your upset (who wouldn't be) but I would not jump to the conclusion the repair center did this. I would give S&W a chance to respond. I would be nice, calm and explain the condition. I would not be snarky or tell them you posted to YouTube before giving them a chance to make things right. Be nice, there is no reason not to be. If they don't resolve the issue then you may be justified in being more agressive and not so nice or then posting on YouTube. I also would hope that if they do resolve your issue you would post a follow up video on YouTube. Just my 2 cents.

In case you are wondering I have had similar issues with two different gun makers. One fixed the problem and both parties remained nice and civilized. The other did not (or could not) fix the problem after five trips back to their repair group. Things started nice and civilized and degraded from there. Eventually they sent me a replacement gun and it had issues as well.
 
MichiganScott said:
S&W no longer has factory repair centers; everything now must be sent into the mothership. S&W states to send them nothing but the gun when sending a gun in for repair, but the OP states that he received it back in the padded pouch that he sent it back to the repair center in. Also, the OP's first post with the pictures is his first post on this forum. He also claims to have posted a Youtube video. All this before contacting S&W.

Just sayin'............
Click to expand...
number 1. If you did a little bit of research you would know that it says put the gun in the original packaging that it came in. Since this is the 10 and a half inch barrel Smith & Wesson 500 it comes in a large padded case. I contacted Smith and Wesson and asked if that is something I should do and they said yes and then I put that into a shipping box.
Number two. What's the difference if this is my first post or not. I don't go on forums often but this is the first time I've had this happen to me. So I thought I would share on a Smith & Wesson Forum since Smith & Wesson repair center sent me the gun back in this horrible condition.
Number three. I contacted sw on an email with the links to the YouTube videos that I made showing the condition that the gun was in. That I received it in from them. in the same email I also sent pictures and a description. I only made the videos to show more detail and explain what went on.
 
Last edited:
" I also would hope that if they do resolve your issue you would post a follow up video on YouTube. Just my 2 cents."

thanks for your ideas. I planned on making a video or deleting the two that are there if they make it right. As I said I made the video just as evidence. I'm sure they will find a way to make it right.
 
I had a new 3" 686-6 Plus that I sent in for a hammer skip problem. They returned it exactly like yours, locked up solid.

Disappointed, sure. I immediately contacted S&W and had the shipper pick up the revolver for the return trip within hours of it's arrival. Got it back perfect. I mentioned it here at the time.
 
I would still be nice . My son worked for a major computer manufacturer for yrs and i can tell you , when customers came in ranting and raving they usually got shown the door if they refused to settle down and be nice . S&W didn't do it on purpose , somewhere something went wrong , maybe it was them and maybe not ( shipping ) . So , slow it down and let them fix it . Everyone should have to work in a retail position for at least 3 yrs , makes better understanding customers afterward . Regards, Paul
 
thank you all for your support.
Regarding my post to Michigan Scott I came across very harsh in my post. And very rude. I sent a private message to him apologizing for how I worded everything. i Value all the info and advice anyone gives me so once again thank you
 
Mister_D said:
thank you all for your support.
Regarding my post to Michigan Scott I came across very harsh in my post. And very rude. I sent a private message to him apologizing for how I worded everything. i Value all the info and advice anyone gives me so once again thank you
Click to expand...

I'm going to openly apologize to Mister_D and accept his apolgy. After reading his private message I'm willing to give him the benefit of the doubt that he is not a drive-by troll and is extremely frustrated. I hope he calls S&W on Monday and gets some action on the issue.
 
I know it's a tough thing to have a firearm not work or not be perfect from the factory. I have bought cars, trucks and tools with defects, and I take it in or send them back with little more than a bit of annoyance, but with my guns, I demand perfection. I might chip, nick and ding them myself, but I don't tolerate them coming that way from the factory. I don't care if it's Springfield, S&W, Wilson or Brown. I expect perfection. There a few things at play here, one is the eye appeal aspect, next is investment aspect, and last but not least, the darn thing may have to defend you or your family. I hope you get satisfaction Mister_D. I mess up my stuff enough all by myself, I don't need them coming that way.
 
apollo99 said:
I know it's a tough thing to have a firearm not work or not be perfect from the factory. I have bought cars, trucks and tools with defects, and I take it in or send them back with little more than a bit of annoyance, but with my guns, I demand perfection. I might chip, nick and ding them myself, but I don't tolerate them coming that way from the factory. I don't care if it's Springfield, S&W, Wilson or Brown. I expect perfection. There a few things at play here, one is the eye appeal aspect, next is investment aspect, and last but not least, the darn thing may have to defend you or your family. I hope you get satisfaction Mister_D. I mess up my stuff enough all by myself, I don't need them coming that way.
Click to expand...

AGREE !! Couldn't have said it better :):)
 
You know, after reading threads such as this, I feel thankful that when I sent in my treasured 5" 27-2 for a tuneup about 2-3 years ago to S&W that they did a bang up job of renewing it and didn't do a butcher job such as they did to Mister_D's 500. I've had that gun since 1974 when I bought it new and it was my very first pistol purchase. If they would have butchered it up like they did to Mister_D's 500, I would have been wanting to drive to Springfield Massachusetts and kick someone's butt.
 
After reading MichiganScott's reply to my pm. To start I'm going to delete the current YouTube videos as they were made in frustration. As he mentioned, I posted them before giving Smith & Wesson a chance. I will definitely be back with an update as things unfold. On Monday as I stated I will be talking to them and taking the best approach to getting my gun back the way that I know it was. In addition look for a post with some information about myself to get a glimpse into me instead of just seeming like I'm a ghost . I hope all of you have a great day otherwise. I'll be back on soon.
 
I feel for you, Mister D. If I had received a gun back from the factory repair shop in that kind of shape you'd be able to fry eggs on my face.

I hope they make it right.
 
I really doubt that Smith shipped that revolver in that condition, I have received firearms with the muzzle punched thru the front of the box, stocks broken at the wrist, bolt handles sticking out of the side of the box. That said when UPS, USP or Fed Ex delivers It is opened Immediately and looked for problems. the Firearms I received broken or scratched were in boxes that looked OK. Except the ones with gun parts poking out. Give Smith & Wesson a chance. I always take pictures of stuff I ship before and after just to keep the Post office Honest. I recently bought a revolver from a forum member and sent a check on the 7th of the month and after 10 days of worry I stopped payment and sent a new check. When he got home on the 23 the check was waiting for him, he wrote void on it and returned it to me (it took 4 days to return) Go figure where it was in the Post office for all those days.
SWCA 892
 
Mister D should understand, given he is not a forum regular, that we get some "interesting" folks on here, with some "unusual" posts. Many are 'NEW." Having said that, given all of the horrendous service blunders that have come up in the last couple years...or so, not much surprises me anymore. It is hard to imagine how some of the canted barrels on revolvers could ever leave S&W. I hope this issue is resolved correctly, and thank mister d for making us aware.
 
amazingflapjack said:
Mister D should understand, given he is not a forum regular, that we get some "interesting" folks on here, with some "unusual" posts. Many are 'NEW." Having said that, given all of the horrendous service blunders that have come up in the last couple years...or so, not much surprises me anymore. It is hard to imagine how some of the canted barrels on revolvers could ever leave S&W. I hope this issue is resolved correctly, and thank mister d for making us aware.
Click to expand...

A forum regular?? I don't take insinuating anyone as a liar lightly...even faceless monikers. You know the quote: fool me once shame on you>>Personally, I'd have to call BS several times before labeling a faceless name with a nasty derogatory term...and then would never do it publicly!

Welcome to a great forum...Mister_D
Hope your pistol is satisfactorily repaired...
 
I cannot imagine anyone at S&W allowing that gun to be shipped in that condition.

We all know the factory is not what it once was, but to have it locked up and look like that -I'd just call S&W, ask to speak with a manager, send him pictures in an email right then and stay on the phone while he/she looks at them in real time.

That is how I would do it, as that should work. And also make sure the manager can find out which person worked on that revolver so they can explain the situation as they saw it.

No way that should have gone out the door; maybe it was damaged in shipping, but that seems very unlikely. It would have to have been driven over to make it bend like that.

It will be nice to hear what happened.
 
You must log in or register to reply here.

Similar threads

R
44 DA Frontier Repair Help?
Replies
11
Views
1K
WaynETaylor
W
D
Jammed up Smith Revolver.....
2 3
Replies
48
Views
4K
kbm6893
K
D
28-2 rescue. If you know what you are doing, a good deal can be had.
Replies
8
Views
2K
Dvus
D
Casual Smith Nut
For Sale Colt 4.5” New Service 45 colt
Replies
5
Views
2K
Casual Smith Nut
Casual Smith Nut
JHW
  • Locked
SOLD LOCALLY 1980 Smith Wesson Model 60 No Dash Stainless Pinned Complete
Replies
2
Views
2K
JHW
JHW

Latest posts

Back
Top