"repaired"gun was returned completely unusable

[rwsmith]

Maybe it was an actual MISTAKE!

I cannot imagine anyone at S&W allowing that gun to be shipped in that condition.

We all know the factory is not what it once was, but to have it locked up and look like that -I'd just call S&W, ask to speak with a manager, send him pictures in an email right then and stay on the phone while he/she looks at them in real time.

That is how I would do it, as that should work. And also make sure the manager can find out which person worked on that revolver so they can explain the situation as they saw it.

No way that should have gone out the door; maybe it was damaged in shipping, but that seems very unlikely. It would have to have been driven over to make it bend like that.

It will be nice to hear what happened.

"Hey, take that box with the 29 in it to shipping!

Later.....

Now what happened to that gun I was working on???

 

[john323]

I got my Smith & Wesson 500 repaired and this is the condition it was sent to me in. As you noticed there's a huge Gap. The cylinder is tweaked to the left it looks like. And completely locked in place and unfunctional. I can't pull the trigger, pull the hammer or release the cylinder. This is 100% unacceptable and quite appalling that they would let something like this happen.

This came back from the factory?

Sent from my LGMS550 using Tapatalk

 

[Racer X]

First and foremost, and ABSOLUTELY CRUCIAL, the person on the phone is NOT the person who worked on the pistol. HOWEVER, the person on the phone is the person you are asking for help.

Ponder this a few times before you call. Before you make any customer service call actually.

 

[pittpa]

If you can't open it to check the serial number, can you be sure it is your gun?


Sent from my iPhone using Tapatalk

 

[jhnttrpp]

Mister D, where are we on this problem. What did Smith say. Is it on it's way back.

 

[NPV]

If you can't open it to check the serial number, can you be sure it is your gun?


Sent from my iPhone using Tapatalk

You could just check the butt of the frame.....

 

[rwsmith]

Ok.....

Mister D, where are we on this problem. What did Smith say. Is it on it's way back.

It's now 6/23. All that needs to be done is make a call to to the factory. Not gunsmiths or 'service centers' because they don't exist any more. If ONLY happens at the factory.

By Telephone:

(USA) 1-800-331-0852
Mon-Fri 8:00AM-6:00PM Eastern Time

By Mail:

Smith & Wesson
2100 Roosevelt Avenue
Springfield, MA 01104


They can be contacted by email, but these are by far the better ways.

If you call them, I'm sure that they will send you a shipping label with simple instructions for getting the gun back to the factory. There are a few special regulations since the item being shipped is a gun.

Please keep us advised as this is most interesting and serious to us Smith and Wesson customers.

 

[MichiganScott]

No activity since 06-17-2018 05:49 PM. In spite of what the poster wrote as to future intentions, I suspect that he is sitting under his bridge grinning and laughing about the derision and how he pulled one over on all of us.

I should have stuck with my first opinion.

 

[rwsmith]

It didn't cost me anything....

No activity since 06-17-2018 05:49 PM. In spite of what the poster wrote as to future intentions, I suspect that he is sitting under his bridge grinning and laughing about the derision and how he pulled one over on all of us.

I should have stuck with my first opinion.

I didn't cost me anything, and the way to find out is tell them what needs to be done, then when they disappear.....

 

[Arquebus357]

^^^^^

Glad to see someone else thought that line from the movie "Fargo" was as funny as I thought it was.. "End of story"

 

[iouri]

X frames have a "spacer" (not sure of proper term) on extractor rod; if that spacer installed "upside down" one won't be able to close the cylinder and it looks like OP picture. I, ehh, know a guy, who did just that Having said all that there's surely no excuse for S&W to ship a gun that way.

 

[rwsmith]

^^^I think....

I think that you are on to something. This may point to a final assembly problem. Trying to close it like that could have bent something up. I can see the scenario...


Gunsmith to high school dropout - I finished the repairs on this gun, how about put the cylinder back together and ship it back.

Dropout - 'Has..some...trouble closing..push a little harder:. CLACK! :AH, there it goes!:

 

[Mister_D]

this took a while since i am quite busy and don't have a lot of time to deal with things like this. i was able to speak with someone at S&W. very nice lady. however i am aware that she is not the gunsmith. i sent the gun back and am now waiting to receive it once again. i wrote another note explaining to the future gunsmith what had happened. and thank you for fixing it. as to my video i went and watched it back and found nothing derogatory towarards smith and wesson, other than "this is unnecabtable. i will make a followup when i receive the gun back.

 

[Mister_D]

X frames have a "spacer" (not sure of proper term) on extractor rod; if that spacer installed "upside down" one won't be able to close the cylinder and it looks like OP picture. I, ehh, know a guy, who did just that Having said all that there's surely no excuse for S&W to ship a gun that way.

thats very interesting i did not know that. i hope that is the case and is an easy fix, and nothing else is wrong. fingers crossed at this point.

 

[RGVshooter]

Well I saw the video and thought it was hastily done and I haven't seen anything wrong with the pistol other than the fact the cylinder wasn't closed all the way.

I just duplicated the exact same thing right now on my 686. I closed the cylinder, but not all the way and left a 1/16" gap in the yoke and looked at it from above and from the front and it looked identical to the OP's first pics. Even identical to the one pic of what looks like a off centered cylinder when viewed from above.. Also, the guy is appearing to attempt to turn the cylinder by hand stating that the cylinder won't turn. but the thing is, S&W cylinders won't turn with the hammer down or back. They're locked in place by the Cylinder lock...

I'll be fair and give the OP benefit of the doubt and say that the ball detent in the yoke is sticking thus preventing the cylinder from closing all the way...

 

[rwsmith]

Yay!

this took a while since i am quite busy and don't have a lot of time to deal with things like this. i was able to speak with someone at S&W. very nice lady. however i am aware that she is not the gunsmith. i sent the gun back and am now waiting to receive it once again. i wrote another note explaining to the future gunsmith what had happened. and thank you for fixing it. as to my video i went and watched it back and found nothing derogatory towarards smith and wesson, other than "this is unnecabtable. i will make a followup when i receive the gun back.

''

Whew! Now we're cooking. I was getting the feeling that later in the discussion that this was something minor that made it look really bad. I hope that's the way it turns out and you hear something soon.

 

[BC38]

Well I saw the video and thought it was hastily done and I haven't seen anything wrong with the pistol other than the fact the cylinder wasn't closed all the way.

I just duplicated the exact same thing right now on my 686. I closed the cylinder, but not all the way and left a 1/16" gap in the yoke and looked at it from above and from the front and it looked identical to the OP's first pics. Even identical to the one pic of what looks like a off centered cylinder when viewed from above.. Also, the guy is appearing to attempt to turn the cylinder by hand stating that the cylinder won't turn. but the thing is, S&W cylinders won't turn with the hammer down or back. They're locked in place by the Cylinder lock...

I'll be fair and give the OP benefit of the doubt and say that the ball detent in the yoke is sticking thus preventing the cylinder from closing all the way...

Were you able to close the cylinder in such a way that the rear is centered in the frame (where the ejector rod pin drops into the hole in the recoil shield) but the front of the cylinder is not centered in the frame (yoke not fully closed)?
Because that is what it looks like I am seeing in this photo - the cylinder is centered in the frame at the back but not at the front. It looks to me like it is basically skewed (cocked sideways) in the frame. The cylinder and frame don't appear to be perfectly parallel to my eye.

 

[Hondo44]

I got my Smith & Wesson 500 repaired and this is the condition it was sent to me in. As you noticed there's a huge Gap. The cylinder is tweaked to the left it looks like. And completely locked in place and unfunctional. I can't pull the trigger, pull the hammer or release the cylinder. This is 100% unacceptable and quite appalling that they would let something like this happen.

BC38
See this part above: "The cylinder is tweaked to the left it looks like. And completely locked in place and unfunctional. I can't pull the trigger, pull the hammer or release the cylinder."

 

[rwsmith]

Souund like the yoke...

BC38
See this part above: "The cylinder is tweaked to the left it looks like. And completely locked in place and unfunctional. I can't pull the trigger, pull the hammer or release the cylinder."

Sounds like the yoke got twisted.

 

[oddshooter]

Wow ! A newbie comes to us to share a story. Frustrated, yes.

But attack the messenger if he doesn't live on this forum every day? Question his motives? Not good.

And "regulars" counseled him on how to be nice to support. and he then gets called a Troll on here.

It's one thing to catch a Troll and call them out.
But how are we to survive if we treat each other like this?

I'm surprised he's still here.