LVSteve
Member
Neighbors daughter, SIL, and 4 grandkids aged from 2-7 yo were in Orlando getting ready to board a Spirit flight to Raleigh a week or two ago.
Spirit cancelled without explanation or offer to help them get another flight. No assistance whatsoever, customer service non existent.
On their own, they managed to get an American flight to RDU. Cost them $1800 one way.
What does one do when work and school happen to be the next day? Imagine four young kids stuck at the airport.
I have never flown any of those budget airlines myself and never will.
A 100% perfect example of the Spirit business model. As I pointed out elsewhere, the corporate view is never admit that anything is wrong.
As for weather events, I recall before COVID a holiday travel period coincided with a massive weather event resulting in many planes to the East and Mid-west being in every wrong place you can imagine. An interview with a would be passenger at McCarran went something like this....
Reporter: "So has your airline said when they can get you on a flight home?"
Passenger, with a remarkably straight face: "Yes, Thursday".
Reporter: "But today is Sunday!"
Passenger: "Yeah, exactly. I don't think my boss is going to be happy and the kids will miss school."
There was also some deal where they couldn't stay in their hotel, either money related or the rooms were booked for people on incoming flights that weren't affected by the weather.