I am about to stroke out I'm so pissed

[CAJUNLAWYER]

TWO HOURS AND 53 *&%^$*& MINUTES
trying to speak with English deficient phone personell at AT&T about doing something simple like switching from a land line to a cell line for the office. This after three disconnects To top it off I needed a return address label to ship back a Samsung phone they sent by mistake ( After i specifically said Apple) and it took the girl T-H-I-R-T-Y-E-I-G-H-T M-I-N-U-T-E-S TO FIND THE INFORMATION AFTER I READ EVERY NUMBER OFF THE BOX AND PHONE TO HER THREE OR FOUR TIMES before she could find proof of the phone's very existance notwithstanding the fact that I was holding it in my hand as I spoke resisting with every thread of my body from throwing said phone up against the wall! I could have done it quicker if i had driven the ^*^&$ thing to Fort Worth! She finally found proof of the phone's existence and got the return label sent and then at the end of the call from hell, she then has the unmitigated gall to ask me in closing "May I count you as a satisfied customer of mine today?" (insert the NUCLEAR emoji here).
Sweet Jesus I'm pissed!!!!!!!!!!!!!!!!!!!! I almost want to go out and catch a cotton mouth to put in the box with it!

 

[S42N8]

May I suggest a couple bourbons to take the edge off? ��

 

[WardenRoss]

I had a Girl-Friday for 17 years, that handled this sort of thing.

She was priceless.

No charge for this suggestion.

My Girl probably extended my life expectancy by 20 years.

Sorry Cage for your predicament!


.

 

[TXBryan]

In the immortal words of the fellow in your profile pic as Bluto in Animal House, "My advice to you is to start drinking heavily."

I can feel your pain.

Bryan

 

[Bullet Bob]

Remember when the Bells broke up? They decided the phone I had bought at their store in the 80's (I was in South Dakota at the time) wasn't really mine - only the shell was mine, they owned the guts. So that's exactly what they got back. Being a normal Southerner, I've held a grudge against AT&T ever since. Won't use their service, dropped HBO whan they bought it, etc.

A couple of lawyers from South Dakota sued and got me a refund for the phone deal, don't care.

Ask me about Chase Manhattan.

 

[Delta Expatriate]

May I suggest a couple bourbons to take the edge off? ��

I think he is scotch man (also my whisky of choice on those rare occasions when I have a drink). I feet his pain. Several years ago, when my cable service was with on of AT&T's competitors, I spent hours talking to somenone on the other side of planet, and we never got the issue resolved. I suspect it raised my blood pressure considerably. I changed providers shortly after that.

 

[JohnRippert]

A bunch of deeeeep breaths, a shot and a beer seem to be called for here.

 

[twodog max]

With the millions of unemployed or otherwise looking for a job people in this country I just cannot believe that call centers have to be on the other side of the planet staffed by English as a third fourth or fifth language people that cannot speak plainly.
Another vote for AT&T to disappear from earth.

 

[GaryS]

That's almost as good as the three hours I spent on line with Epson customer service trying go figure out why my printer/scanner/copier wouldn't scan or copy. Three levels of escalation and the last one told me that it was a Windows problem. I then proved that it wasn't by connecting a second computer to the machine and getting the same result. They finally agreed to send me a replacement under warranty.

At one point in time AT&T was my cable, internet, and phone (land line) provider. I had a problem where I would intermittently lose cable or TV. The phone always seemed to work.

Multiple phone calls with customer service in some far away land didn't fix the problem. I had a tech come out, but he couldn't duplicate it. More phone calls, more time on ignore.

I was working nights at the time so at about 3:00AM between ambulance runs I tried again. I got a higher level of customer service who spoke excellent English. I complimented him on his great grasp of English. He said, "That's pretty much what we speak in Nova Scotia." Even better.

After explaining everything to him, he told me I needed a "triple tech" and he'd sent one out. A triple tech is a guy who can fix all three types of system.

He didn't send one, I actually got two the next day.

They spent about an hour swapping out cables, swapping out the modem, swapping out the TV box. Everything worked and they headed out to their truck. At which point my TV died, so I ran out before they could make good their escape.

They came back in and scratched their heads. There was a device outside that was called the Residential Service Unit or RSU for short. The RSU splits the three services and was a potential single point of failure. I suggested that the RSU might be at fault.

"No, those never fail." was the answer. After a bit more conversation they said that they'd take a look, but it was not going to be the problem.

Five minutes later, they came back in and said that the RSU was faulty.

I asked if that was something that they had to order. "No, we keep spares in the van."

Hmmm, if the RSU never fails, why do they stock spares? I didn't get an answer to that, but they did swap the RSU out for another one.

After about six months of head banging, the problem was fixed.

I told them that I wasn't going to charge them for the troubleshooting, but they didn't think it was funny.

A couple of years later Comcast bought out the local part of AT&T. Which just brought different problems, but the customer service was a lot better. At least for a while.

 

[fordson]

Caj, don't hold back…..tell us how you really feel……….

 

[Heinz]

I have had bad experiences with ATT unless you keep insisting to speak to a supervisor, escalating until you end up with someone actually in the US. They understand English instead of just reading a script. What I usually do now is go to the ATT store. Call for an appointment, go to the store, wait 15 minutes, and get to talk to someone who will actually try to help, face to face.
Life is to short to deal with systems the accountants have set up.

 

[alwslate]

I've had some similar experiences with AT&T lately when doing something as simple as trying to pay my bill with their automated phone system that quit working. last month it took me nearly two hours using the same link and credit card I normally use. During the process my phone even quit working for about a half an hour and I couldn't even let them know about it

 

[oldbrownhat]

...I was working nights at the time so at about 3:00AM between ambulance runs I tried again. I got a higher level of customer service who spoke excellent English. I complimented him on his great grasp of English. He said, "That's pretty much what we speak in Nova Scotia." Even better. ...

LOL. Outsourcing done right! Now if you'd got someone from Newfoundland...

 

[Bald1]

I've had some similar experiences with AT&T lately when doing something as simple as trying to pay my bill with their automated phone system that quit working. last month it took me nearly two hours using the same link and credit card I normally use. During the process my phone even quit working for about a half an hour and I couldn't even let them know about it

That always kills me. When you're trying to give people money and they still make things difficult.

 

[Maddog 521]

Ask for the in country representative next time.

 

[riverrat38]

Caj, I think those two hours are billable (aren't they all?), as well as any medicinal adult beverages.

73,
Rick

 

[chuckie]

I dropped AT&T cell service because of their customer service and the price. I went with T-Mobile, cheaper price and better service.

 

[moosedog]

You have much more patience than I have. I fear that your example is fast becoming the norm as we progress?

 

[pharmer]

........trying to speak with English deficient phone personell at AT&T about doing something simple....

ATT, Charter Communications, 50 other "Misfortune 500" companies, any "healthcare delivery system" all have one common guiding principle: "No matter where you want to go, from where you are, you can't get there from here." "Por Espanol marke numero ocho." Joe

 

[windypoint]

A wise person once told me that the Only Reason We Die is so we won't explode from frustation.