I am about to stroke out I'm so pissed

[ACORN]

Yes I am aware.

 

[CAJUNLAWYER]

People in our age group know what REAL customer service is. Almost impossible to find these days.

People in our age group are usually in hospice or dead!

 

[Rustyt1953]

I have encountered occasional bad CS since the 80's.

Bad CS is not time sensitive.

 

[WR Moore]

People in our age group are usually in hospice or dead!

Some of us who are still ambulatory and at large might at least smell like either.

Luddite (semi-Luddite anyway) and proud of it.

 

[Gamecock]

I just talk to Lily down at the AT&T store. She takes care of everything.

 

[Golddollar]

Some of us who are still ambulatory and at large might at least smell like either.

Luddite (semi-Luddite anyway) and proud of it.

Right there beside you!

 

[Ugly Hombre]

Frontier phone and internet are great- at driving you insane. Awful --they know its a giant pain to change services and you might end up with worse if you do so talk to the robot "I want to talk to a human being" repeat 12345678910-.etc etc et al.

Near as I can tell few humans answer phones any more- pretty soon with A.I. you will be talking to a robot and not even know it- they might fake you out and the robot will have a East Indian accent so you will think you are talking to a human.

But its a robot programed to drive you bats and irritate the hades out of you. lol

Remember 3 ring stand by? I told a young GI recent they need to bring that back again he looked at me like I was a dinosaur or a space alien robot.

 

[WR Moore]

I recall a "Charles" and a "Percy", who were very helpful. OTOH, I have to wonder if their parents actually gave them those names or some consultant decided those were better non de phones?

 

[Gamecock]

I actually have an Indian neighbor - nice guy, works in tech - when I asked him his name he said, "Bwob." Unfortunately, I laughed, it being so riduculously stereotypical.

But wait . . .

I have a Vietnamese neighbor - also a good guy - who goes by "David." His actual name is Lam. Going by David works better for him.

 

[Gamecock]

I get my internet and TV from a local company. Their service is pretty good, but they are stupid expensive. Monopoly works well for them.

 

[Skeet 028]

I got a call from a fellow who wanted to sell me an extended warranty for our car. I told him I needed an extended warranty on my pacemaker. He said he'd ask his boss if they had that. His name he said was Brent..and didn't know how to pronounce the name. Otherwise he almost talked recognizable English. I've po'd a few unintelligible English speaking women by asking what they were wearing... And I was naked. One even said something very intelligible in English ...sounded like %+#** you...said it twice when I laughed... And she asked why I was laughing. I told her she actually said something in real English. So she said it again...then...click

 

[Gamecock]

I know the feeling, Skeet. When the tell me their name is Bwob, I say, "Okay then, my name is Kirit."

 

[LostintheOzone]

One Saturday morning I get a call from Comcast saying my phone bill was 90 days past due and they were going to disconnect the following Thursday.
I told them that was impossible and put the CFO (wife) on the line.
My wife checks the computer and gives the dates each check was sent.
The Comcast rep. asked my wife the address she had mailed the checks to because they had changed the address. Bingo! We had the answer to the problem my wife failed to notice the new address.
Wife asked if they could take the money from wherever they put it, and credit it to our account?
Sure said the rep.
Monday we get a call from them saying they would have to issue a refund to us and we would have send a new check to the new address. The rep assured us she had canceled the disconnect order and our service would remain intact.
Wife calls me Thursday and asks me to call our home phone because she couldn’t get through to check our messages.
I tried, no dice!
I called Comcast and explained what happened, and a young man assured me they did not disconnect our phone.
I said it’s a strange coincidence how the disconnect was supposed to be Thursday, but was canceled, and now Thursday comes around and my phone is disconnected.
Again the rep assured me Comcast definitely did not disconnect our phone.
He was going to check it out and call me back
An hour or so I get his call. Mr Acorn I’m calling in regards to your phone. I’m sorry but what happened was the engineering department got the disconnect order but never saw the cancellation of it. They were going to reconnect the phone and it should be done by mid-afternoon.
I go home and everything is back to normal.
Fast-forward a couple weeks.
We get our new bill which includes a $150 reconnect charge.
I’m at work and my wife tries to take over being she’s home and I’m at work.
When I get home she is nearly in tears, having not made ant headway outside of be shuffled from department to department and disconnected multiple times.
I called. Was asked the phone number.
Asked if I had permission to make inquiries to this account.
What was the nature of my problem.
I explained and was too I had to speak to the next higher department.
Next department asks all the same questions I answered before. They put me on hold and again I was disconnected.
I went through this about five times. Each time asking my number and was I authorized to this account.
Finally at 8:50 I got to a man who told me he was going off shift at 9:00 but he promised he would call back with an answer.
I told him, and I quote “You aren’t going to call me back. It 10 minutes you’re out the door.”
He promised me he would defy all me back.
He never did.
Next morning I started all over again. Got through to the super secret department that fixes the complaints and was told the could do nothing about the reconnect charge because I didn’t call until after my phone had been disconnected!
WHY WOULD I CALL BEFORE IT WAS DISCONNECTED, WHEN YOUR COMPANY SAID IT WOULD NOT BE?
THE NAME COM-CAST I ASSUME STANDS FOR COMMUNICATION. YOUR COMPANY CANT COMMUNICATE FROM ONE DEPARTMENT TO THE NEXT.
“I’m sorry sir but there’s nothing I can do.”
I hang up and called again. Finally I get a sympathetic ear. I explained my problem and the goings on for the last 18 hours or so, and the man asks, “What if I just issue a credit to your account for $150?””
That’s all I was asking for.
I thanked him and hung up.

That was painful just reading it.

 

[LostintheOzone]

People in our age group are usually in hospice or dead!

If I had known I was going to live this long, I would have taken better care of myself.

I'm shooting for assisted living. Looks like a decent setup if the state will pay for it. It ain't cheap.