OLDSTER
Member
I even get irritated and talk back to the voice in the self-checkout at the grocery store.
I am about to stroke out I'm so pissed
- Thread starter CAJUNLAWYER
- Start date
I have found that the people in both the Verizon and Comcast/Xfinity stores are useless. All they try to do is upsell you in order to "fix" the problem. Which it doesn't do, it just leaves you with a more expensive problem that needs fixing.
Gary, I wouldn't think that with your daily docket load of boiler plate pressure that minor league interrogations like this would bunch your bloomers.
As Earth, Wind & Fire says "that's the way of the world".
As Earth, Wind & Fire says "that's the way of the world".
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The Last Standing Knight
Member
I can more than relate...
I have a relative who had problems with her AT&T landline and got the same thing...only they hung up on her.
First, it is all about cost: they pay these folks barely a wage and work them like galley slaves. Most large companies are moving their call centers overseas for that reason.
Second, in a lot of cases, the folks handling those calls overseas are often the same or were the same people who were/are have employment that involves your car warranty being expired or you social security card being revoked.
Third, SOME of these companies that do this actually want to discourage people from calling for service and are trained forthwith to make it as difficult as possible.
How do I know this? I've had the unfortunate duty of guarding some of these phone bank centers in the United States...they ALL worked this way.
I can bet overseas is NO different.
I have a relative who had problems with her AT&T landline and got the same thing...only they hung up on her.
First, it is all about cost: they pay these folks barely a wage and work them like galley slaves. Most large companies are moving their call centers overseas for that reason.
Second, in a lot of cases, the folks handling those calls overseas are often the same or were the same people who were/are have employment that involves your car warranty being expired or you social security card being revoked.
Third, SOME of these companies that do this actually want to discourage people from calling for service and are trained forthwith to make it as difficult as possible.
How do I know this? I've had the unfortunate duty of guarding some of these phone bank centers in the United States...they ALL worked this way.
I can bet overseas is NO different.
cherrypointmarine
Member
I'll do you guys one better ! My wife retired from AT&T in Jan with almost 40 years .We used to get our phone , VOIP , for free , just had to pay taxes . Well now they started charging for the phone . So I called up to cancel our VOIP and have it ported to a land line , which retirees get for free .
First go round ........ I get a woman I can hardly understand , sounds like the Bahamas , Trinidad ? But she knew what she was doing and after 35 minutes we were making headway . Finally got to porting the numbers and dead air , DISCONNECTED . Time ? 37 minutes
Called back , a man shuffles me off to Uverse , no idea why . He starts in about trying to help , tells me I have to call an outside firm to port the numbers . Obviously this guy has no idea what he's talking about . Time ? 23 minutes .
On to customer service? rep #3 . This man says he's there to help , understands what I want . Then he goes into there's no more free phones for active or retired AT&T employees . I told him on my first call it was in the middle of doing it but got disconnected . He told me I was wrong , no free phones and then he hung up . Time ? 35 minutes
Finally 4th rep , but another islander . I told her my story and she said I came to the right person . Like duh , I've heard that the past 3 times . But she was telling the truth . She even sat with me on hold until we got to someone to port the number . Then she made sure everything was right , even made a note that this would be a free line . Time ? 48 minutes .
The sad part about all this . They kept bringing up a line that the wife had in the house for working from home . I told them this line , or jack is bad , full of static . We want a new line and jack brought in . So somewhere in AT&T someone is getting a bill for this line and paying it , no questions asked . Now as big as AT&T is , you can safely multiply my wife's line by at least 10,000 supposedly turned off lines , which aren't really turned off . As long as my wife worked there , we were faithful to the brand . As soon as she retired we said bye to our cell service and to our cable .
First go round ........ I get a woman I can hardly understand , sounds like the Bahamas , Trinidad ? But she knew what she was doing and after 35 minutes we were making headway . Finally got to porting the numbers and dead air , DISCONNECTED . Time ? 37 minutes
Called back , a man shuffles me off to Uverse , no idea why . He starts in about trying to help , tells me I have to call an outside firm to port the numbers . Obviously this guy has no idea what he's talking about . Time ? 23 minutes .
On to customer service? rep #3 . This man says he's there to help , understands what I want . Then he goes into there's no more free phones for active or retired AT&T employees . I told him on my first call it was in the middle of doing it but got disconnected . He told me I was wrong , no free phones and then he hung up . Time ? 35 minutes
Finally 4th rep , but another islander . I told her my story and she said I came to the right person . Like duh , I've heard that the past 3 times . But she was telling the truth . She even sat with me on hold until we got to someone to port the number . Then she made sure everything was right , even made a note that this would be a free line . Time ? 48 minutes .
The sad part about all this . They kept bringing up a line that the wife had in the house for working from home . I told them this line , or jack is bad , full of static . We want a new line and jack brought in . So somewhere in AT&T someone is getting a bill for this line and paying it , no questions asked . Now as big as AT&T is , you can safely multiply my wife's line by at least 10,000 supposedly turned off lines , which aren't really turned off . As long as my wife worked there , we were faithful to the brand . As soon as she retired we said bye to our cell service and to our cable .
My previous office landline was AT&T. Almost every call I got about switching from landline to cell was a scam. Once wasted an entire day waiting on an alleged appointment which did not materialize and the calls continued. AT&T is the devil. You have my sympathy . . .
On the rare occasions I've had to deal with Consumer Cellular, the person on the other end spoke perfect English and resolved the issue quickly. For a whole lot smaller monthly bill. But when it comes to dealing with Xfinity, I am hoping to find a way to wrap the phone line around the person's neck half a world away!
I feel for anyone that tries to change their internet or phone service, these days
with the people that they have working for them.
My wife just went through this a month ago and was very frustrated with
the people on the other line.
After complaining about high rates and then telling a company that she wants to cancel them;
then the guys wants to offer her, a lower rate.
Funny how a two year rate can some how start to increase after just 14 months ?
Plus, nothing is cheap any more.
with the people that they have working for them.
My wife just went through this a month ago and was very frustrated with
the people on the other line.
After complaining about high rates and then telling a company that she wants to cancel them;
then the guys wants to offer her, a lower rate.
Funny how a two year rate can some how start to increase after just 14 months ?
Plus, nothing is cheap any more.
GypsmJim
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I don't get what the problem is. It's simply life today. There is NOWHERE you can get any customer service. If it's not some foreigner that can't speak english, or a 3 hour wait. I simply stop doing business with them and I don't use airline phone numbers any more.
Obviously, I'm being %^&%$# sarcastic here. B ut I have simply learned to suck it up and not get too worked up. I simply don't need another heart attack.
Obviously, I'm being %^&%$# sarcastic here. B ut I have simply learned to suck it up and not get too worked up. I simply don't need another heart attack.
Cajun, I feel recommending 1 Bourbon 1 Scotch and one Beer would fit better with the air mail snake motif.... enjoy
Telecaster
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I even get irritated and talk back to the voice in the self-checkout at the grocery store.
"Unexpected item in the bagging area."
Call tech service.........
And you end up with somebody trying to power sell 'bundle' where they'll save you a lot of money. They keep asking questions to keep you on the phone. Every time I've 'bundled' something with ATT I end up paying more somehow. I eventually told him I flat didn't want what he was selling and goodbye.
And you end up with somebody trying to power sell 'bundle' where they'll save you a lot of money. They keep asking questions to keep you on the phone. Every time I've 'bundled' something with ATT I end up paying more somehow. I eventually told him I flat didn't want what he was selling and goodbye.
I even get irritated and talk back to the voice in the self-checkout at the grocery store.
Hate to admit but I've done the same thing. Then I quickly look around to see if anyone heard me and thinks I'm crazy
I exorcised the DirecTV demons a couple years ago....which was my last time dealing with the time-wasting behemoth that was AT&T. Charter was no better. Frontier has been fairly good to me so far, but I get that nagging feeling that the fiber optic gremlins are just lulling me into a false sense of security.
LoboGunLeather
US Veteran
Caje, the cottonmouth included in the return parcel sends just the right message.
Always go with your gut reaction.
Always go with your gut reaction.
We do have an ATT store in the Viewmont mall in Scranton. I was thinking about switching from Verizon to AT&T since they have the 1st responder service phone. But I'm not sure what we're doing regarding moving.
I'd never consider doing that over the phone with "Charles" in Bangalore.
I'd never consider doing that over the phone with "Charles" in Bangalore.
We have long been T-Mobile and Altafiber (Cincinnati Bell) customers. No complaints.
After reading all your complaints on AT&T maybe I should sell their stock! Sounds like their gonna go out of business!!!
We go to the mat with those nimcopoops on a regular basis. ZERO customer service in most tech providers but ATT is the worst. But they raise prices every year. Madding.
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