In the 90's I bought my first Sony digital camera. The only problem I had with it was it only had a small amount of digital magnification. I took it back and explained my problem to the salesman the to the department manager. They said to return it, problem was I wanted to keep it! My "Suggestion" was they give me a discount on the next model up with good magnification, I pay cash for it and not return either one. My logic is it saved them from having to sell a returned camera, They understood my logic and agreed with me.
I bought 2 new computers from them, The Geek Squad helped my wife set hers up over the phone. When we got to mine, that part of the Geek Squad lives on the West Coast of Panama! When we ran into a snag, he set up an appointment with the in store Geek Squad to take care of me.
When I went to my appointment, all some kid in a Geek Squat tee-shirt wanted to do was, put my new and old computers on a shelf for a week until they got around to looking at them. I refused! I asked for a manager, she came and said I would have to leave the computers. I REFUSED! I said I had an appointment. I paid $193 for tech support, and I want it NOW. So, somebody walked over and ask what the problem was? I showed them what I wanted. It took 15 seconds to hook up another 15 seconds to do the function and 15 seconds to unhook!
I consider the who staff to be fraudulent!
Ivan
