Gun Store Etiquette

[max]

There is a very large gun store about 40 miles away from me. On Monday, my on call job took me there. I had decided I need another alloy frame 9mm 1911. While in transit, I called the store and asked if they had what I was looking for. The young lady who answered the phone said they had an SA and a Ruger.

After taking care of my business, I went out of my way to the store to check. A guy behind the counter told me what I was looking for was "Over in the case." There must have been a hundred 1911's in a not well lit case. He also told me there "Is another case in the back of the store." I told him I was working and in a bit of a hurry. He told me to "Read the tags." The tags were small and hard to read. I gave up in frustration as I had wasted enough of my bosses time.

I sold cars for 21 years and if someone came in looking for a blue Chevy truck, I would go out on the lot and bring it to them. It seemed to me to be common courtesy.

In the counter guys defense, he did go into the back and ask the girl I talked to on the phone about the 2 guns. He told me she did not see them, but the owner told her about them. The owner was not there while I was. I am somewhat tempted to call again and tell them I will make the trip over again if they can assure me the guns are still available and can they have them handy when I get there.

 

[Mule Packer]

Max, I'm sure I'm going to sound like a curmudgeon, but this type of behavior in sales personnel is becoming more and more frequent. It used to be where a sales person saw their job as a service. Sadly, many of today's younger generation see it only as a job.

 

[ImprovedModel56Fan]

Obviously not paid on commssion.

 

[Protocall_Design]

It seems to me like a lot of the sales persons think they are only there to take your money. As soon as they got the job, they quit looking for work...

 

[375hh1973]

Obviously not paid on commssion.

This^^^^

I had one sales job in my life.

When i started it was commission based. Moved a lot of product.

Company got sold and commission went away.

Sales tanked and they couldn't figure out why.

I quit shortly after that

 

[crows]

Last year I went into a local gun shop. While it isn't exactly a chain, there are several other stores in the area. I was looking for a particular handgun. The clerk checked his computer and said they had what I wanted at another store, about an hour away. I told him I wanted the gun, not to just look at it. I asked if it could be moved to this store. He said sure, and just stared at me. I asked if he would arrange it. His answer was, " you'll have to call the store and arrange it". Wow.

 

[Eddietruett]

These type experiences are why I'll never step foot in a PSA store again. 1st they are killing the LGS in my area. They bank on customers being "internet educated" and hire kids with no knowledge and offer nothing but cheap prices. I went in the Columbia SC store looking for a particular gun. I asked the salesperson if they had one in stock. His reply was I don't know but probably not. When I asked if he could check the computer, his reply was no I have to wait on the other customers. I lost it! I asked what was I? And he just looked at me. After I showed my *** loud enough for everyone to hear about the ****** service, I headed for the door. Just as I got to the door, a manager stopped me and asked me what was the problem. After I recounted the ordeal, he pleaded to let him handle my request personally. I refused and told him I wouldn't take the gun from there I'd it was free and would sit in his parking lot and order one from his competitor, which I did. He did apologize for the terrible service and told me that the average tenure of a sales clerk there was less than 90 days due to the low pay. I will pay double before they ever get a dime of my money.

 

[Warren Sear]

PSA has done fine by me. No complaints at all.

 

[Puller]

This is why I love self checkout at Walmart. The guy behind the counter is me and I always provide myself great service.

 

[LoboGunLeather]

Max, I'm sure I'm going to sound like a curmudgeon, but this type of behavior in sales personnel is becoming more and more frequent. It used to be where a sales person saw their job as a service. Sadly, many of today's younger generation see it only as a job.

And they see the customer as an interruption of their valuable time, which can be much better utilized on their smart phones.

I look at most people in service positions now and wish that I could buy them for what they are worth and resell them for half of what they think they are worth.

 

[Nomadmax]

Once somebody shows you who they are, believe them. It saves a lot of time.

 

[CH4]

This is why I love self checkout at Walmart. The guy behind the counter is me and I always provide myself great service.

But do you get benefits and use of the employee lounge?

 

[grover99]

when you do find good service one should treasure it because it is rare anymore. The one place I have found great service is the local hospital. As an old dude I find myself going there often for tests of kind or another and they always treat me very well. Seems to me if I am given good service I am happy which makes the person giving the service job much easier.

 

[Lee Barner]

I'll bet if he was young and you told him you wanted a Glock he would have known right where they were. LOL Lee

 

[WR Moore]

That may be the people, or it may be that you're on Medicare and they don't fight very hard to knock the price down & pay fast.

 

[gym cat]

I've have come to the fact that a lot of sales people don't know
"Sh-- from Shinola".

 

[Thiokol]

There is a very large gun store about 40 miles away from me. On Monday, my on call job took me there. I had decided I need another alloy frame 9mm 1911. While in transit, I called the store and asked if they had what I was looking for. The young lady who answered the phone said they had an SA and a Ruger.

After taking care of my business, I went out of my way to the store to check. A guy behind the counter told me what I was looking for was "Over in the case." There must have been a hundred 1911's in a not well lit case. He also told me there "Is another case in the back of the store." I told him I was working and in a bit of a hurry. He told me to "Read the tags." The tags were small and hard to read. I gave up in frustration as I had wasted enough of my bosses time.

I sold cars for 21 years and if someone came in looking for a blue Chevy truck, I would go out on the lot and bring it to them. It seemed to me to be common courtesy.

In the counter guys defense, he did go into the back and ask the girl I talked to on the phone about the 2 guns. He told me she did not see them, but the owner told her about them. The owner was not there while I was. I am somewhat tempted to call again and tell them I will make the trip over again if they can assure me the guns are still available and can they have them handy when I get there.

Would this have been Mega Sports in Plainfield, IL?

 

[biku324]

From age 13 to age 24 I worked either part, or full-time in retail, early for others, later for myself. The best advice I got in those long ago years wa from an older, wealthy honest merchant - "People coming in the store have your money in their pockets. Shame on you if you don't help them give it to you."

 

[Bosquebass]

I'll give y'all a flip side to poor service.
I just bought a used gun from Bass Pro. Found it on the internet of course and it was in League City south of Houston. The guy in League City that took the order was most helpful and took time to explain the whole BPS used gun deal. I'm south of D/FW so I had the gun shipped to the Grand Prairie store. The fellow that did the transfer there was very helpful and the whole process was seamless from start to finish.

 

[dave1918a2]

This is why I love self checkout at Walmart. The guy behind the counter is me and I always provide myself great service.

You are paying the same price as the checkout line with a clerk.