I hadn't received any email to know to expect it, but FedEx dropped off the gun this afternoon. The paperwork is puzzling, and I am not sure exactly what they did.
Under "Requested Service" it just shows the model and serial number of the gun, plus "CSRVLR CS Repairs - Revolvers". That's it, nothing at all about why I sent it to them.
Then under "Performed service:" it says "Evaluate / Repair" and "replace barrel"
Under that there is a long list of parts, including the grey plastic case and the red cable lock, each of which has the part number, description, and a place to mark it "Repaired" or "Replaced". NONE of the parts are checked for either Repaired or Replaced.
Then it says who created the service notification and who received the goods.
That's it. Nothing about fixing the failure to follow up stuff at all. I can tell they DID replace the barrel, because there were a couple small scratches on the original one on the under barrel rib, and the one on it now does not have those scratches.
The forcing cone has razor sharp edges and burrs just like the old one. However, they closed up the barrel to cylinder gap so it is now only a tight 0.004" (which is a big improvement over how it was when I sent it in).
I have not had a chance to shoot it yet, but the whole work order says nothing about the problem I sent it in for (failure to carry up). In addition, there are two deep scratches clear through the finish down to bare metal on the left side of the frame that most definitely were not there when I sent it in.
This is the worst job of documenting what they did I have ever seen on a repair. I hope they fixed it, but there is sure no indication that they did, plus they managed to put deep gouges all the way down to bare steel in the gun.
I am pretty darn disappointed in S&W at this point. This is one of their more expensive revolvers ($1619 MSRP). I would think it deserves a little more care than this.
Probably shoulda bought a Taurus.
