My 617 went back to S&W in late February. I could not adjust the sight elevation to avoid rounds hitting 12--15" below the target at 15 yards. My gunsmith had replaced the stock patridge front sight with a factory red ramp of the same height, before I ever fired the revolver (which was new out of the box). I wanted the .22 to be outfitted with the same front ramp as my M-66. I feared that a bad sleeved barrel could be causing my problem. I'd experienced this with a previous new S&W revolver.
I am still awaiting return of my 617. The factory believes the front sight to be the wrong size. I authorized them to replace it, if that is the issue, and provided a credit card number. That was four weeks ago. Customer Service tells me the gun is now at the Performance Center. Estimated repair time is 3--5 months! The phone clerk told me that only two gunsmiths work in that department so the turn around time can be lengthy.
I am not convinced that this is a front sight problem. I don't want the 617 returned until it is test fired and satisfactory for elevation.
Has anyone else experienced this slow (four months) repair service?
I am still awaiting return of my 617. The factory believes the front sight to be the wrong size. I authorized them to replace it, if that is the issue, and provided a credit card number. That was four weeks ago. Customer Service tells me the gun is now at the Performance Center. Estimated repair time is 3--5 months! The phone clerk told me that only two gunsmiths work in that department so the turn around time can be lengthy.
I am not convinced that this is a front sight problem. I don't want the 617 returned until it is test fired and satisfactory for elevation.
Has anyone else experienced this slow (four months) repair service?
