RCBS Customer service

cmj8591

cmj8591

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People like to go online and talk about their negative customer service experiences. After reading this stuff for a while, we start thinking that all customer service is horrible. I thought that with all the negativity, I would share my positive experience. In 1987, I bought an RCBS primer pocket swager. It always gave great service. A while back, I forgot to make sure that the stem was tight when I was swaging some military 30-06 cases. I bent the stem beyond my ability to repair it. I couldn't find a source for a new one so I went on the RCBS web site and sent them a message to ask if there was a place where I could purchase a new one. They replied that they would send me a new one, no charge. It arrived along with a new small primer stem. Now my 35 year old swager is back in service. I know it's a little thing and it cost them pennies to send them to me but I think that it's great that a company can take care of a 35 year old product.
 
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cmj8591 said:
People like to go online and talk about their negative customer service experiences. After reading this stuff for a while, we start thinking that all customer service is horrible. I thought that with all the negativity, I would share my positive experience. In 1987, I bought an RCBS primer pocket swager. It always gave great service. A while back, I forgot to make sure that the stem was tight when I was swaging some military 30-06 cases. I bent the stem beyond my ability to repair it. I couldn't find a source for a new one so I went on the RCBS web site and sent them a message to ask if there was a place where I could purchase a new one. They replied that they would send me a new one, no charge. It arrived along with a new small primer stem. Now my 35 year old swager is back in service. I know it's a little thing and it cost them pennies to send them to me but I think that it's great that a company can take care of a 35 year old product.
Click to expand...

I had the same experience with RCBS and my swager is from the '60s. I've dealt with them many times along similar lines and never had to pay for parts.
 
My RCBS kinetic bullet puller had a few parts break after about 50 years of service. I e-mailed them and asked if parts were available. I didn't hear back from them after 2 days, so I ordered a whole new puller on EBay.

The very next day I got a package in the mail with the RCBS parts, free of charge.
 
I lost the expander ball on my old .223 dies. Called RCBS to see if the old-style decapping pins and ball were available, clearly saying I'd lost them. They sent an updated decapping stem and spare decapping pins at no charge. No RCBS complaints from me.
 
I have been treated well by RCBS also. The last time I contacted them, I inquired about expander plugs for the 44 special, and the 38 special. The factory ones were too tight, causing swaging down my cast bullets upon seating. I had been using slightly oversized bullets, due to the oversized cylinder throats on my 2 revolvers. They suggested I try their cowboy expanders, which are .002 larger, and sent me one of each for free! I would have gladly paid for them.

Things like this are great for customer relations, better than any paid advertising can do. I am a RCBS customer for life.
 
RCBS Customer Service

In 1978 I bought an RCBS Junior press. In the late 8o's I moved and put all of my equipment in the attic of the new house where it stayed for a long time. Some how the handle for the press , both primer arms and he spent primer tray went missing. When I decided to start reloading again in 2007 I contacted RCBS customer service to get a price and availablity on replacement parts.

The CSR at RCBS was very attentive and helpful and offered to send the latest rev replacement parts as soon as possible and free of charge. I was very happy that the factory was able to stand behind a 30 year old product promptly and free of charge. I have been continuosly using the press since I began reloading again. They have also be very good about standing behind there new products as well.
 
I posted this recently but I think it should be added to this thread.

I have and RCBS 5-0-5 scale for over 20 years now. It has been used A LOT! The blade wore out a bit and wasn't working well. I called them and they asked me to send it to them. Not only did they change the blade but the blade seat too. Additionally the replaced the beam because they said it wasn't up to their specs. They paid the postage back to !e and charged me nothing cor all that work. They really know how to build customer loyalty. (unlike Lyman but that's another story)
 
That swagging tool and swagging cases never quite worked well for me so the hand reamer was my 1st choice with .45acp military cases.
Naturally the Military Match cases were my #1 target when the shooting day was over and the military guys left their brass on the deck.
Camp Perry was a gold mine for we scavangers.
 
I had the opposite experience with Hornady and I will never again make a purchase from them
 
I lost a part to my 20 year old Rock Chucker press. I would have just bought a replacement but I couldn't find one anywhere. I emailed RCBS asking if they had one they could sell me. A very polite individual responded the same day and I had a new part in my mailbox two days later, no charge. This was at the height of the lockdown when most shooting sports companies were paralyzed by backorders and labor shortages.

stevebarracuda said:
I had the opposite experience with Hornady and I will never again make a purchase from them
Click to expand...
I bought their swaging die and I was surprised by the poor machining on the outside surfaces. The adjusting stem looks like it was cut from bar stock with a hacksaw. Worse yet the spring loaded internal plunger was rusted together and non functional. I tried cleaning it up but cases would stick in the die every time. The unit was special ordered from the factory so I doubt it was used and returned. The instructions also leave a lot to be desired. Adjustment is literally guess and check until you think it's right.
I complained to Hornady and the only reply I received was a tracking number. To their credit they sent me a new plunger assembly free of charge but there was no "one on one" interaction like there was with RCBS. I have some other Hornady tools I am satisfied with but I am sticking with Lee, Redding, RCBS, and Dillon for dies and presses.
 
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RCBS has treated me very well. When I went to a progressive press a while back the flat bottomed dies needed to be beveled. They did so on several for no charge in a timely fashion. Another time I discovered my old RCBS decapper for .38 Spl had pins that were smaller than their current standard. Someone there dug up some old ones to keep me going. Good people RCBS.
 
I think RCBS has the best customer service in the reloading, maybe the firearms industry.
They always go out of their way to accommodate a customer, no questions asked.
Should be a model for the rest of manufacturers.
 
My kinetic bullet puller bought in 1975 broke couple weeks ago. Called RCBS, customer service lady said send it back and they would send me a new one. Done deal, had new one in 2 weeks.
 
I’ve always had good customer service from RCBS. They deserve the attaboys herein. I started with their products decades ago, have added more stuff through the years, still have it all, and use it all the time. I still have my first set of reloading dies I ever bought, way back in the late 60s - an RCBS full-length 2-die set for .222 Remington. Their dies aren’t as pretty as they used to be (I miss the ground threads) but I think they’ve always tried to balance frills with price and have done a good job of it. Good company. ;)
 
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