I feel for you and others who have feeding problems with the new 45 Shield. I offer the following only to share my attempts at fixing the feeding trouble, not to bash S&W 45 Shields in any way - I still love them!
Here's my take on it:
I bought three of them on April 1st because of the rebate and because my local LE dealer just got them in that morning. They were all packed on 11/15/16, according to the serial number labels but not consecutives (HDV, HDZ, HHA prefixes).
A week later, after cleaning them and lubing them lightly, I took them to the range and fired all three. I fired a mixture of American Eagle 230, Remington UMC 230, Federal HST 230 factory ammo.
All three 45 Shields failed to feed on the 2nd, 3rd, and/or 4th round in both the 6 & 7 round mags that came with each gun. Sometimes they randomly cycled and closed on an empty chamber. They did it on all three types of ammo. The bullets would be nose-dived in the magazine or caught nose-down on the bottom ridge of the lower feed ramp although the slide had cycled far enough back to have engaged the rear of the cartridge as it should have, and the slide stopped right there every time it misfed. To clear it, you simply pulled the slide back (slingshot) just enough to allow the bullet to pop up and it would feed smoothly into the chamber, as it should. When the slide randomly cycled and closed on an empty chamber, you had to manually cycle it to feed the next round. It sure seemed to be a magazine problem at that point.
I returned home, inspected, cleaned and lubed them and found nothing out of the ordinary for such a beautiful piece of engineering. The barrel ramps were nicely finished, chambers were nice and smooth, and the lower feed ramps were nice and smooth (with the small ridge on the bottom of the lower feed ramp that matches flush with the magazine lip).
I disassembled and inspected all six mags, wiped the insides clean & dry (they were hardly dirty at all) and wiped the followers, noting that all the little metal slide stop shelves were fully inserted. I wiped the springs and re-assembled the mags, careful to keep them matched to the guns they came with. I was ready for my next range trip.
The 2nd trip, I took along my old 6'4" 325 pound shooting buddy who knows more about S&W's than anyone else I talk to and he brought his well-shot 45 Shield that he bought in September, 2016. According to him, it had never failed after hundreds of rounds of all kinds of ammo including his own reloads.
All three of my Shields failed again the same way with the same ammo. To eliminate the limp wrist possibility, I asked him to shoot all three of mine while I shot his. As you would expect, my three Shields failed for him and his shot 100% perfect in my hands with my assorted ammo. So, limp-wristing was not the cause, nor was it the ammo. Then, we marked and swapped magazines with the same disappointing results for my three Shields while we couldn't make his fail. We fired about three hundred rounds total and the failure to feed and empty chamber problems persisted with my three guns.
He knew a gunsmith friend who wanted to buy all three 45 Shields and fix them (his way) so, I later sold them to him. He was still working on them as of a couple weeks ago, confident that he could "fluff and buff" them into reliability.
Well, I missed my disappointingly unreliable 45 Shields so much that I bought two more new ones on May 16th, which were packed on 2/13/17 with serial prefixes HWW. I prepped them as before, gathered up my ammo and rushed to the range for the 3rd time and took my "big bear" S&W expert buddy along. Again, he took his trusty 45 Shield and his own stash of ammo. The first new Shield failed exactly like the previous three: nose-dived cartridges, usually the 2nd, 3rd or 4th round, and random closing on an empty chamber for both me and him. I shot 50 or so rounds of my ammo assortment in his and it was, as before, 100% reliable. Do you think I was disappointed?
So, I shot my second new 45 Shield and....WOW! It was 100% reliable in every way with both round nose FMJ 230 and HST hollow point 230's. I even shot some of his reloads with 100% reliability! This is how they all should have been.
I was determined to find the cause of the failures to feed in my other Shield. Obviously, it was not the magazines' fault. These new mags even had the new, grooved followers (to prevent mag drops) in them. Neither was it limp-wristing or any visually noticeable defect. However, I noticed that my buddy's well-shot 45 Shield slide racked more smoothly than my new-but-failed Shield. Mine sort of stacked up at the end of its cycle when it was far enough back to engage the slide stop and beyond. So, I swapped recoil spring assemblies in my two Shields. No change in either gun - the failing Shield continued to intermittently fail and the good one just kept spitting out anything I fed it. I put the recoil springs back as originally made. Then, I swapped my failing Shield's recoil spring with my buddy's old recoil spring and we fired both guns.
His old 45 Shield continued to function 100% with my suspect recoil spring assembly. BUT, my failing Shield suddenly became 100% reliable with his OLD recoil spring, feeding and functioning just like I wished! We fired about 50 rounds of mixed ammo through each gun with no failures in either. We then restored both recoil spring assembles back to the right guns.
So, where does that lead me?
First, I believe that there is some type of tolerance issue with the new 45 Shields that randomly crops up in some guns. They seem to be very sensitive to this failure to feed issue according to this forum's previous posts about the problem.
Second, as I recall, all my unreliable 45 Shields seemed to be not very smooth in manually slowly compressing the slide in that they all seemed to stack up near the fully-compressed, rear-most position. It would be my guess, based on the fact that putting my friend's old recoil spring assembly in my new intermittent Shield which caused it to become reliable, along with the fact that swapping the two newest recoil spring assemblies did not correct the bad Shield, that there is a sensitivity to the recoil spring assemblies in some 45 Shields.
Whether it's the recoil spring assemblies or the tolerance variance between 45 Shields or shooting them in for several hundred rounds or a combination of all three, I do not know at this point. But, I can say with some level of confidence that some 45 Shields seem to be infallible (as my friend's was right out of the box and as my second new one is right out of the box) and some 45 Shields seem to be very finicky.
I have extensively researched this nose-dived cartridge mis-feed problem on this and other forums and found numerous posts by M&P and Shield owners that go back several years. Some of the owners have reportedly returned their guns to the factory three or four times for the same problem and their reports as to what the factory did to eliminate the failures varies all over the board from polishing, changing locking blocks, slides, barrels, recoil springs, etc. with no particular fix standing out as a pattern. So, the factory (according to the forum posters) keeps throwing a variety of parts at these problem guns until either the problem or the owner finally disappears.
I really hope that S&W takes these kinds of complaints and experiences more seriously so they can finally get to the bottom of this reliability issue once and for all and resolve it. I have sent a copy of this post to my S&W factory rep so they can keep trying to isolate the cause of these mis-feeds and live up to their great reputation with the 45 Shields.
I hope this long story helps those unfortunates like me who have or will buy new 45 Shields and experience this mis-feed issue in their new guns. Guys, it's probably not YOUR fault. ;-o