Smith and Wesson Customer Service

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Rosco Shooter

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To make a long story short, I had to return a pistol to Smith and Wesson for repair. They sent me a shipping label as soon as I contacted them and my pistol was picked up two days later.

Two weeks after sending it off, I was contacted via e-mail and informed that my pistol could not be repaired, and asked, how would I like a new one at no charge? Needless to say, I jumped on that offer, and took delivery of the firearm today.

Its hard to beat that kind of service. Thank you Smith and Wesson.
 
ruger 22 said:
Did they destroy your old gun and put your original serial number on the new one?
Click to expand...

Same thing happened to me a couple years ago. I have no idea what S&W did with the old gun, and it really didn’t matter to me. I was told I would be receiving the next pistol off the line of the model I requested. Showed up in about three weeks . . .
 
Okie21 said:
Can't beat their customer service. I've had nothing but great experiences when I needed to call them.

Sent from my motorola edge 5G UW (2021) using Tapatalk
Click to expand...


Didn’t have that kind of response from them,won’t even admit there’s a problem with some


Sent from my iPhone using Tapatalk
 
Grimjaws said:
May I ask what pistol did you send back and what did you get in return?
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Indeed.

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The reason for my question regarding serial numbers is that in states where you need a permit you are required to report a change if that serial number is destroyed but no change if it goes on the new gun.
 
I recently built up a 4” PC slide for my 1.0 9mm Shield, and S&W CS was terrific for ordering parts.

Their pricing was really good, too.
 
My Shield Plus arrived to their facility on the 18th I received and RMA number on the 23rd and have not heard a word since, today is the 30th.
I was asked to send it in after not being able to zero any of 3 different optics tried on it. They all would run out of elevation adjustment. One was a Holosun EPS Carry with the Holosun K to RMSc adapter plate, which is what I intended to run. The second was Sig Romeo Zero, the last was an Shield RMSc. Both borrowed to try them out. Someone suggested I measure the slide and cut and I found that the front of the optics cut measured 0.0150" (.38mm)(1/64") deeper in the front than in the rear. I called S&W to see if this was intended and they just asked me to send the pistol in for inspection.
 
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