Customer Service
- Thread starter drcotlar
- Start date
Variable; lately slightly better than average. Last week I spoke to a woman who actually told me that a part I ordered had been shipped.
Others may have different opinions.
Others may have different opinions.
lunger
Member
- Joined
- Apr 6, 2016
- Messages
- 414
- Reaction score
- 570
For me pretty positive. Only three instances.
First years ago I dropped a 5906 and damaged the front sight . They sent a replacement no charge.
Second Bought a new 617. I did not notice the barrel was clocked . It a also shot high with the sight bottomed out. They paid shipping and fixed the barrel . Also changed the rear sight and sent my original back. About 2 week turn around.
Third recently bought a Bodyguard 2.0 . Had the recoil spring issue . They sent me a replacement. Had the same issue but at least they sent it no charge.
First years ago I dropped a 5906 and damaged the front sight . They sent a replacement no charge.
Second Bought a new 617. I did not notice the barrel was clocked . It a also shot high with the sight bottomed out. They paid shipping and fixed the barrel . Also changed the rear sight and sent my original back. About 2 week turn around.
Third recently bought a Bodyguard 2.0 . Had the recoil spring issue . They sent me a replacement. Had the same issue but at least they sent it no charge.
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I purchased a new model 43c in may 2025 and had immediate issues with cylinder and frame so called CS and sent them the revolver. They responded that it needed new frame and cylinder and it would need to be sent back to my ffl.
To my surprise when opened the box it had engraving in white letters on the cylinder. I mailed it back to them again and included receipt from bud's gun shop. I expressed to them that I would like a refund and CS specialist and his supervisor agreed to get me a refund.
The CS supervisor told me he had my check on his desk (6/18/25) and it would be mailed out on 6/25/25. I just talked to them today and young lady said they were still working on my refund. Looks like they have problems in their repair facility in Tennessee.
Have any other members had similiar problems with S&W customernservice? Thanks
To my surprise when opened the box it had engraving in white letters on the cylinder. I mailed it back to them again and included receipt from bud's gun shop. I expressed to them that I would like a refund and CS specialist and his supervisor agreed to get me a refund.
The CS supervisor told me he had my check on his desk (6/18/25) and it would be mailed out on 6/25/25. I just talked to them today and young lady said they were still working on my refund. Looks like they have problems in their repair facility in Tennessee.
Have any other members had similiar problems with S&W customernservice? Thanks
Attachments
toddstang
Member
Sent my brand new Shield Plus CC back two weeks ago because of FTF and the trigger pin walked out.
250 rounds and the dam thin jammed every single magazine, all with premium ammo.
No word back from S&W or my FFL that I purchased from.
250 rounds and the dam thin jammed every single magazine, all with premium ammo.
No word back from S&W or my FFL that I purchased from.
Not good, very rude, love my 1911, but have come to the realization that S&W customer service number needs to be deleted from my phone, will never look to them for any help with issues, local gunsmiths will get my business.
jbrittbrown
Member
- Joined
- Mar 31, 2019
- Messages
- 75
- Reaction score
- 66
At least you do not talk to someone that lives outside the US! That drives me nuts!
- Joined
- May 15, 2010
- Messages
- 501
- Reaction score
- 1,069
- City & State/Province
- NW Arkansas Ozark mountains
I just registered my brand new in the case MP40 f, with paper work, using the registration card that also came with it. Registered online and got an email back saying registration would extend the warranty 5 years even though the MP40 f was discontinued.
We shall see how good customer service is now. In the past with several of my revolvers they were top notch.
We shall see how good customer service is now. In the past with several of my revolvers they were top notch.
Excellent
I sent a SW1911PD out to them on June 26, and it came back today they replaced the grip safety. The gun is 18 years old.
BCRNRRT
Member
I bought a new 610 earlier this year and the spent brass wouldn’t come out of the cylinder. I tried several different brands of ammo and it was the same issue. I had to use a rubber hammer on the ejector rod to get them to come out. Not exactly my favorite thing to do with a $1000 gun. I called customer service and they emailed me a return label within 30 minutes. Turn around time was less than 2 weeks. They replaced the cylinder and now its fine. So I would say excellent customer service but quality control…….Well, thats for a different thread.
Good. I sent a Model 17 8 3/8" back to have it shortened to 6" and also restore the barrel/cylinder gap that had disappeared. They only had it a couple weeks and it returned with a new barrel and the gap opened back up. The old 8 3/8" barrel came with it.
This was quite a while back; mid-'90s. I don't remember what they charged but it wasn't too much.
This was quite a while back; mid-'90s. I don't remember what they charged but it wasn't too much.
Very good. Sent my 63-4 in last Autumn because of a notch on the muzzle. I requested they re crown the barrel. Instead they replaced the barrel. Turnaround time about 4 weeks. My only complaint is there was no communication with me. I learned about the barrel replacement from the note that accompanied the firearm.
