Purchased a new 12-round magazine for my Bodyguard 2.0, mid-September. Out of the box, the mag would not allow more than three rounds to be loaded. I disassembled the unit, wiped it down, but had no more success after reassembly. I own three other 2.0 mags with no issues. I called Customer Service and the rep indicated that other people have had this same problem. He agreed to send me a replacement with a prepaid label to return the defective mag. To date, some thirty days and two contacts afterward, I haven't received a thing. Yesterday, I was told by phone that my claim was on file and the rep had no idea why I hadn't received the promised replacement yet. Is it possible that this is a widespread problem with the new 2.0 mags, with issues that the factory isn't explaining? Anyone else having these magazine failures?