1st Handgun, 1st S&W Revolver, 1st Return

Chall686

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Hi everyone, this is also my 1st post. I just wanted to ask and get your thoughts about this gap between the barrel and frame of my 686-6 Plus + 4-inch .357 Mag. I called S&W and they said send it on in, estimated time to repair three weeks. What a disappointment.:mad:
I've only shot 28 rounds through it (14 .357 and 14 .38 SPL). I was thinking of taking it to my property in Kentucky and given it a work out and then sending it back to S&W, but still debating if that may be the correct thing to do. Anyway take a look at the picture and let me know if you have seen this before.
 

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I personally wouldn't shoot that until it was fixed. Hard to believe it left the factory like that.
 
S&W will make it right. Most likely send you a new gun. I notice the photos show a "blued" finish. The 686 is a stainless steel revolver. Am I missing something ?? And BTW, welcome to the forum from ND :)
 
S&W will make it right. Most likely send you a new gun. I notice the photos show a "blued" finish. The 686 is a stainless steel revolver. Am I missing something ?? And BTW, welcome to the forum from ND :)


I think it's just bad indoor lighting. I wouldn't shoot it. Curious how you acquired it, and how you chose that particular revolver as your first handgun. Always like to hear the thought process, because I've had several people over the years ask me what gun they should buy for their first . . .
 
Welcome, and sorry for your troubles. It appears someone assembled the gun and set the barrel/cylinder gap without checking the barrel was flush with the frame; more than likely, this can be fixed using the existing barrel, or at worst by a replacement part. Please let us know how this turns out (no pun intended :)).

Go Navy!
 
Its the light, its stainless steel. I needed to get the light behind the barrel/frame to show the gap to S&W customer service.
 
I'm no gunsmith, but send the sucker back. Have to wonder what the headspace looks like.
 
"Curious how you acquired it, and how you chose that particular revolver as your first handgun. Always like to hear the thought process, because I've had several people over the years ask me what gun they should buy for their first . . ."

I purchased the gun at a small business gun store (new). Why I chose this particular revolver: Well I asked around, went to the range and shot semi-autos .22, 9mm, .40 and .45 along with S&W 686 .38. I did not to too well with the revolver and I really liked the semi-auto .45mm a lot! However, if you had to pick just one handgun what would it be? I have been hunting for 47 years and I have 17 rifles and shot guns, I qualified Expert with the Navy with rifles and handguns (retired after 22-years)....IMHO this does not mean a lot unless you practice and maintain your qualifications. This was verified when I went to the pistol range, I did ok but not anywhere near what I see others do that know their stuff. So, I kept my mouth shut and listened to the RSO and my sponsor to this range and I began getting back to basics. I wanted my own pistol and I began the process to obtain one that fit my needs. I was surprise at my decision to go with a revolver, in Maryland I will not be carrying, so anything thing less than a 4-inch barrel was eliminated. I picked a 4 over the 6-inch because it balanced well for me. I picked the S&W for its trigger and quality (LOL), to me the revolver is safer, my wife HATES ALL GUNS. Often she will leave the house if I'm cleaning any of them. And as much as I liked the semi-autos I really wanted to try and master all that the revolver brings. With the .357 Magnum is like two guns that I can also shoot .38 SPL. Using the .38 SPL bullets I understand the cost goes down per bullet, so this good…but I do like shooting the .357 Magnums bullets. Time will tell if all this will work out for me, but for now I'm ok with it. I do think about the 6-inch barrel and the hunting aspect versus the 4-inch barrel. So there you have it.
 
LOL. I'm expecting my third straight bad S&W back from the factory tomorrow (3 straight defective revolvers in less than half a year). It would be nice to buy a S&W online and not have to wait a month to actually have a shootable revolver. Once again, I take a day off to wait for FedEx, and pray I get to the door before he takes off 5 seconds after ringing the doorbell ...
 
"Another thing I would like to ask is, why in the world did you purchase it to begin with??? That flaw should have been spotted if a proper look over of the firearm was given. Just because it is brand new one cannot expect it to be flawless and not examine the gun. Especially with the current quality control issues that can be seen on this forum."


Ok very good question. I should have noticed it ... I did not. My bad. I only noticed when I was cleaning it after I shot it for the first time. You are correct ...I did learn something from this. And oh by the way, thank you for making feel the mistake over again.
 
I think it's just bad indoor lighting. I wouldn't shoot it. Curious how you acquired it, and how you chose that particular revolver as your first handgun. Always like to hear the thought process, because I've had several people over the years ask me what gun they should buy for their first . . .
I'll answer that question, as it was my first also. After I retired and moved to a gun friendly state, I took an introduction to firearms class followed by a CWP Permit class. For the CWP shooting test, I had a choice of whatever was in the rental case. I tried a couple of plastic pistols and a larger frame revolver and then a medium frame Ruger 4 inch that did the trick. After receiving my CWP, I needed something to conceal. I tried the Ruger and Smith side-by-side and the Smith shot better. But I wanted a 3 inch 686P and couldn't find one new. The manager at a LGS made me an offer on a 4 inch that I couldn't refuse. $759 and he threw in a Ruger American Rimfire 22LR. It didn't solve my problem of finding a carry firearm, but now I had my first range guns. Until I could find my 3 inch for concealment, I got the Sig P238 and the Shield 9mm. My husband gave me the 2.5 inch PC686P for Christmas and then finally in May, I got the 3 inch 686P that I first wanted. So somehow I wound up with six guns in the search for one. About that 4 inch 686P, it is crazy accurate, like its possessed. I have used it several times to introduce other people to shooting, and everyone loves the gun and shoots very well with it.
 
S&W clearly needs a new CEO and possibly other management personnel as well. It doesn't matter how much you get right if guns like this keep hitting the store shelves.
 
"Another thing I would like to ask is, why in the world did you purchase it to begin with??? That flaw should have been spotted if a proper look over of the firearm was given. Just because it is brand new one cannot expect it to be flawless and not examine the gun. Especially with the current quality control issues that can be seen on this forum."


Ok very good question. I should have noticed it ... I did not. My bad. I only noticed when I was cleaning it after I shot it for the first time. You are correct ...I did learn something from this. And oh by the way, thank you for making feel the mistake over again.

Welcome to the forum. It's a great place, but like anywhere, there are insensitive types. Fortunately, this is not the norm here.
Stick around, you will learn a lot. ;)
 
Spring '14 I bought a used 686+ 4" with the fired case dated 10/13. Came with half a box of ammo and I think that's all that was fired through it. Barrel straight, no gaps, nice finish and a great cash price. After 50 rounds or so it locked up. Called S&W and they issued a return tag with pre-paid shipping even though I told them I wasn't the original owner. Had it back in 2 weeks and they made it right.
Let S&W make it right for you as the 686 is probably the most well rounded revolver you can buy. If I had to have only one handgun my 686 would probably be it. It can take care of anything you want to do short of a grizzly. Thankfully we don't have them in S.C.
Shoot the snot out of it when it comes back and I think you'll agree.
 
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Ok very good question. I should have noticed it ... I did not. My bad. I only noticed when I was cleaning it after I shot it for the first time. You are correct ...I did learn something from this. And oh by the way, thank you for making feel the mistake over again.
Not your mistake Chall686. You did your due-diligence in analyzing your requirements, and specifying a revolver from an iconic brand whose name is synonymous them, and backs up the product with an outstanding warranty. The mistake is S&W's, and they will probably make it right. Good luck.
 
Not your mistake Chall686. You did your due-diligence in analyzing your requirements, and specifying a revolver from an iconic brand whose name is synonymous them, and backs up the product with an outstanding warranty. The mistake is S&W's, and they will probably make it right. Good luck.

I will second that. And being a vet and having the strength to put your pride in the backseat for "advice" just shows your character. My first centerfire handgun is the exact gun, except in 6 inch. I have not regretted that purchase at anytime. But you did well and sorry you have to send it back but at least you will know the process when you ever want to send back one of the vintage purchases for upgrades and service that we all know you will buy in the future. : )

One thing I might add, why didn't the LGS see this before offering it for sale? It's not like you bought this from some swindler on the internet. And if I understand it, they didn't order this from the distributer, it was sitting in their shop?
 
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is there a possibility that you received it in good looking shape, but during the initial firing something moved out of tolerance?? If that is even remotely the case, do not shoot it until it has been addressed by S&W.
 
Was looking at a new 629 yesterday and I can't believe that it came from S&W. The fit and finish was terribly and it wasn't the counter gun it was one that hadn't been opened. Dealer said he has gotten several like this in various models. To be fair there were some that looked and operated really well.
 
Thank you all for your comments and I have the return label and instructions to send the revolver to S&W for service. Safety first ...I will not being shooting it until returned and a good working order. I will keep all informed of the outcome. Again Thank you!
 
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