This issue was found and corrected relatively early in the 500 production.
It is caused by the cylinder stop spring being too weak in the early guns. When the gun recoils, the cylinder stop is not held in place due to violent recoil. The cylinder comes free of the cylinder stop, but amazingly remains stationary, while the frame essentially rotates 1/5 of a turn around the stationary cylinder during the twisting motion experienced during recoil (you are likely right-handed, but it probably does not matter), leaving the just-fired charge hole next up so that when you cycle the action again you get a click instead of a bang because the hammer is dropping on the charge hole just fired. S&W will replace your spring and you are good to go.