A SAD tale of Ruger customer service

[cowboy4evr]

As far as Ruger products ? I have 3 revolvers and one semi auto and I couldn't be happier , and I'm a S&W guy . I even had a Ruger 77 rifle in 30-06 , it was as good as any . None of my revolvers have undersize cylinder throats , they are perfect . None have the dreaded " tight spot " where the barrel threads onto the frame . I have a NMBH in 41 magnum , an OM Vaquero in 45 Colt , a single six in 22 magnum and my semi auto is a P89 in 9mm and it feeds everything I toss in it . So I have never needed Rugers CS . I have used S&W's CS on several occasions , not everytime went like it should , but did I get on the forum and complain , " NO " . There could of been a reason that particular day and in the end , there's always an answer , a way to still get it fixed . Regards Paul

 

[CAJUNLAWYER]

Here is a thread about a long wait. Sometimes sh...stuff happens. End result is that both posters are happy with the ultimate outcome-it is just that...well... the journey was different for both and I'll leave it at that
S&W Model 327 PC 2" (357 mag/38 spcl)
And as far as LSU....well the season will be a train wreck Loose all yout players, all your coaching staff, bring in all new defense with NO spring to put it in. What could possible go wrong
And as far as Bo Pellini's vaunted 4-3....who the hell plays 4-3 any more???? This is another Les Miles fiasco waiting to unwind. We are in a three year 2.5 million dollar a year contract with Bo so we are pretty much stuck with him.
But we still got the Saints. No wait on that....

 

[murf205]

Sorry to hear about the negative Ruger reports. I have sent 2 rifles and 1 wheel gun back to them without a hitch. Bought a Ruger american with what was supposed to be a 1:10 twist but measured 1:14. They fixed that pronto at 0 cost. My Mini 14 had several FTF's and jambs. They fixed it and returned it in just over a week! My SR9 will feed like a hungry calf! It will even feed a Keith style swc! It's not pretty but if I had to bet my life on it, I would.

 

[eveled]

“All’s well that ends well” in the end I was happy but I’m gonna bash them anyway. Wow.

You are lucky they took care of you. Ruger has no written warrantee. They were under no obligation to fix a worn out gun that you weren’t even the original owner of.

 

[Shooting Padre]

I had an early LCR .38 that showed excessive flame cut on the top strap. I hadn't experienced this before and called Ruger to see if this was normal. They said no and they wanted to see the revolver right away and set up a return for me. They compensated me with a new revolver and a set of $300 Crimson Trace grips installed. They have always been courteous and have responded quickly to my requests. Just my experience.

 

[BC38]

“All’s well that ends well” in the end I was happy but I’m gonna bash them anyway. Wow.

You are lucky they took care of you. Ruger has no written warrantee. They were under no obligation to fix a worn out gun that you weren’t even the original owner of.

Yah. Didja' read the whole thread? Cuz it kinda' seems you missed the point - a point that was made repeatedly.

Just for the record, I'll state that point again. This wasn't to "bash" Ruger, and yes, I am satisfied with the final resolution - quite happy in fact.

The point is and was, that Ruger's "perfect" customer service, that everyone seems to want to use as an example of what S&W customer service SHOULD be, isn't always perfect either.