Any idea how long S&W's Repair turn around time is?

[Brian_P]

My baby is in for repairs, seems she liked to spout off a couple round even when I put her in the safe position.

Plus, she'd like to shoot in 2 round bursts if she was in safe.

So I sent her in to the nice folks at S&W, according to fed ex she arrived today, and I'm already missing her, and wondered if anyone had a good idea for what their turn around generally is?

 

[ghawke]

I was told 3-4 weeks when I called last week. I had sent my 586 in for the recall.
I don't know if the turn around time is dependent on the problem or just the backlog.
greg

 

[Leadchop54]

i sent my 640 in for repairs just about two weeks ago, just got an email notification today that she was heading home!!

 

[ghawke]

i sent my 640 in for repairs just about two weeks ago, just got an email notification today that she was heading home!!

That was the reason I called last week about my 586, I wanted to be notified when they shipped it back. The nice lady told me they didn't do that.
Do I need to talk to someone there during the daytime, my call was in the evening?

 

[Bowlseye]

In had my 15-22 after it fired out of battery and blew its own brains out back in 2 weeks to the day. My rifle was the most ammo finicky tempermental 15-22 till S&W got ahold of her. She is smooth as glass now and I can shoot ANY .22 ammo, plus the trigger feels a lot better now with the blue springs. I'm getting about 5.5 lbs of pull with her, not match, but still nice and crisp. I've put a few thousand rounds of all types of ammo through her without a single hiccup. Good luck friend and don't worry, the nice gunsmiths at S&W will have your baby back BETTER then new in no time.

 

[WhoKnew]

They recieved mine on Jan.26 and I got it back on Feb.2. That is QUICK. I sent it in for stovepiping. It came back with blue spring. Fired about 75 rounds real quick with no problems. Shipping instructions said to include all magazines so I sent all five that I had. I recieved 5 new mags. It also looks like they bent the rails out that hold the bolt. It seems to fit a little tighter in the upper.

 

[smoothice]

One day, I had my model 59 9mm with me. It was acting "strange". So, I bruaght it to the guy at the front desk, he said "give me a minute". A few minutes later, it was good as new! Free repair! (Oh, wait, I forgot to mention, the S/W factory is only an hour from my house!) HA!

 

[Brian_P]

One day, I had my model 59 9mm with me. It was acting "strange". So, I bruaght it to the guy at the front desk, he said "give me a minute". A few minutes later, it was good as new! Free repair! (Oh, wait, I forgot to mention, the S/W factory is only an hour from my house!) HA!

wanna drive over and ask them how my rifle is doing =P since your so close and all =)

 

[Breachloader]

My baby is in for repairs, seems she liked to spout off a couple round even when I put her in the safe position.

Plus, she'd like to shoot in 2 round bursts if she was in safe.

That sounds dangerous. Good thing no one got hurt

 

[Brian_P]

That sounds dangerous. Good thing no one got hurt

Yeah, my buddy and I were out shooting in the desert, and after he shoots 10 rounds or so with 2-3 FTL's he looks over to me and says "I think I know what the problem is.... its still on safe."

This is one week to the day after me giving another buddy at work **** about not using his safeties. I had to eat some crow.

 

[1 constable]

mine had a double feed during the first mag, straight out of the box. It blew the extracter out of the rifle. sent it in and it took over three months to get it back, after several nasty phone calls!!!!!

 

[hsmith9491]

Took just 13 days to repair my 640.
Door to Door

 

[chuck s]

The M&P15-22 uses the M16 fire control system albeit semi-olny. The selector in the M16 is physically impossible to rotate to Safe unless the rifle is cocked.

On the M16. It would be on the M&P15-22 if S&W had used a standard steel selector. They used plastic and the uninitiated -- and those who've not bothered to read the owner's manual -- will force it onto Safe when the weapon is uncocked and bugger the plastic selector. A few times and the weapon will soon fire in the Safe position.

-- Chuck

 

[Brian_P]

So, I just got off the phone with S&W, and despite fedex saying they delivered it on the 2nd they say they just got it yesterday, and it could still be 2 weeks before it gets worked on.

This makes me sad =(

 

[dahur]

Mine took 17 days from when it left to when I got it back. I didn't think that was too bad.
BTW, it said nothing about what they did on the work order. I had to call to find out.
Mine was sent in for an OOB firing, and multiple FTE, and FTF, (brand new gun). The said they installed upgraded springs, and tuned the ejector.
I just received it last week, and got to the range yesterday. Fires perfect. 200 rds....no issues.

 

[jodidas]

Does S&W cover all the costs of the repairs under the rifles warranty?
How much does the shipping cost, if you dont mind me asking?

thanks,

 

[Brian_P]

They sent me a prepaid shipping label, so they picked up all the shipping costs, and they haven't sent me anything back but I imagine all warranty repairs will be at their expense

 

[Brian_P]

thought I would follow up, I just got my baby back today turn around time was just about 2 weeks.

 

[brad.conner]

Mine arrived @ S&W on 2/24.. and I KNOW it will be 3-4 weeks... But D*MN I'm excited to get it back.. I'm dying waiting for it!

 

[m&p9mmAG3NT]

i live in michigan im curious if i mail mine out someday when it gets sent back to me is it required for a signature-i would hope they check id or at least require signature it is a gun and all-sorry im late on this one had to ask