I was perusing my email, eliminating spam that accumulates. I noticed ads that I could not block or send to spam, but only worked as a link to a webpage with the product/service offered.
I've never seen this. There is usually an ad up top that I ignore but these were appearing in the list of emails. I called customer service. I'll edit out the extraneous parts:
--------------------------------
Good Morning!
Wednesday 12:47 AM
AT&T 12:06 AM
Hi, I'm your AT&T virtual assistant.
Choose a topic below or ask a question of your own.
Me 12:08 AM
ATT decided to route emails using Yahoo. Yahoo is now putting ads in my email list and it wants me to pay to remove the ads. I PAY for your service. Why should I have to pay to eliminate ads???
12:20 AM
This email I got says it is a 'free trial' which means after I start using it, they will start to charge money for the 'service'.
Me: 12:21 AM
Yahoo Mail Unsubscribe To: [email protected] Tue, Aug 1 at 10:54 AM Yahoo Finance Plus Tired of the ads? We feel you. How about an ad-free inbox? Try it free* Beyond a break from ads. Yahoo Mail Plus brings you perks galore. Less clutter, faster performance and 5,000 GB of email storage all come standard. Get this free* trial and experience it first hand. An ad-free inbox Enjoy more room to view your messages with an ad-free Yahoo Mail experience across desktop and mobile. Domain blocking Say no thank you to specific domains you don’t want emails from, such as retailers you no longer shop with. Disposable email addresses Easily create a temporary email address and toss it when you’re done. Try it free* *To avoid being charged the recurring subscription fee, simply cancel before the free trial period ends. Privacy Policy Terms of Service Unsubscribe Customer Support © 2023 Yahoo Inc. All Rights Reserved. 770 Broadway, New York, NY 10003
(My note: Yeah, the 'feel' me. They put the ads in in the first place)
Me: 12:24 AM
I cannon delete or block these ads. I am extremely unsatisfied.
Me: 12:29 AM
I've had ATT for decades and this is the first time I'm dissatisfied enough to look at other providers.
Me: 12:30 AM
I'm not Yahoo's customer, I'm YOUR customer.
Connected to live agent
Rachel's here to help!
Rachel 12:30 AM
Thank you for contacting AT&T. My name is Rachel and I am happy to help.
Me: 12:30 AM
I hope you can help
Do you see my prior posts
Rachel 12:31 AM
I am going through it please wait.
Rachel 12:34 AM
Did you upgrade your email?
Me: 12:34 AM
What do you mean 'upgrade'? What is the 'upgrade'?
I have not.
Unless I was directed to. If I have 'upgraded' it said nothing about these changes.
Rachel 12:36 AM
There is a better version of email, which have additional services like it is Advertisement free,Domain blocking ,Disposable email addresses etc.
Me: 12:36 AM
Does it cost money?
Rachel 12:37 AM
Youa applied for the free trial right?
Me: 12:37 AM
No I haven't. I tried to eliminate the ads.
If I did it was a trick.
Rachel 12:38 AM
Yeah To avoid ads you must have upgraded your email.
Rachel 12:38 AM
It is usually a free trial
Me: 12:38 AM
I don't understand.
Rachel 12:38 AM
But you will get charged once the trail period is over
Me: 12:38 AM
How do I please get rid of the ads. I do not want to be charged.
Rachel 12:39 AM
Like the add free version of email comes with a cost
Me: 12:39 AM
That is why I'm upset. If I want to get rid of the ads I have to pay!
How can I just get email, no ads without paying above what I already pay?
Rachel 12:41 AM
Oh, It is some thing the Organization decides on, I understand your concern though, And I am from Home Internet billing team. May be the sign in support or digital assistance support might be able to help you with cost effective methods if they are availabale
Me: 12:42 AM
Well, I sure want to talk to somebody that can help.
Rachel 12:44 AM
Okay I can give you the contact details, But they might not be open now, you can try to contact them on tomorrow morning during working hours
12:44 AM
Ok, Thanks.
Rachel 12:46 AM
Raise your concern they can check for option and try to assist you with expert resolution to this issue
Me: 12:46 AM
Ok thanks anyway.
Goodbye
Rachel 12:46 AM
It is my pleasure, I appreciate you kindness
--------------
I can't wait to talk with Customer Service. I suppose I'll be looking for another provider. The problem will be getting one that's any better with underhanded ********.
What do you guys use and are you satisfied?
I've never seen this. There is usually an ad up top that I ignore but these were appearing in the list of emails. I called customer service. I'll edit out the extraneous parts:
--------------------------------
Good Morning!
Wednesday 12:47 AM
AT&T 12:06 AM
Hi, I'm your AT&T virtual assistant.
Choose a topic below or ask a question of your own.
Me 12:08 AM
ATT decided to route emails using Yahoo. Yahoo is now putting ads in my email list and it wants me to pay to remove the ads. I PAY for your service. Why should I have to pay to eliminate ads???
12:20 AM
This email I got says it is a 'free trial' which means after I start using it, they will start to charge money for the 'service'.
Me: 12:21 AM
Yahoo Mail Unsubscribe To: [email protected] Tue, Aug 1 at 10:54 AM Yahoo Finance Plus Tired of the ads? We feel you. How about an ad-free inbox? Try it free* Beyond a break from ads. Yahoo Mail Plus brings you perks galore. Less clutter, faster performance and 5,000 GB of email storage all come standard. Get this free* trial and experience it first hand. An ad-free inbox Enjoy more room to view your messages with an ad-free Yahoo Mail experience across desktop and mobile. Domain blocking Say no thank you to specific domains you don’t want emails from, such as retailers you no longer shop with. Disposable email addresses Easily create a temporary email address and toss it when you’re done. Try it free* *To avoid being charged the recurring subscription fee, simply cancel before the free trial period ends. Privacy Policy Terms of Service Unsubscribe Customer Support © 2023 Yahoo Inc. All Rights Reserved. 770 Broadway, New York, NY 10003
(My note: Yeah, the 'feel' me. They put the ads in in the first place)
Me: 12:24 AM
I cannon delete or block these ads. I am extremely unsatisfied.
Me: 12:29 AM
I've had ATT for decades and this is the first time I'm dissatisfied enough to look at other providers.
Me: 12:30 AM
I'm not Yahoo's customer, I'm YOUR customer.
Connected to live agent
Rachel's here to help!
Rachel 12:30 AM
Thank you for contacting AT&T. My name is Rachel and I am happy to help.
Me: 12:30 AM
I hope you can help
Do you see my prior posts
Rachel 12:31 AM
I am going through it please wait.
Rachel 12:34 AM
Did you upgrade your email?
Me: 12:34 AM
What do you mean 'upgrade'? What is the 'upgrade'?
I have not.
Unless I was directed to. If I have 'upgraded' it said nothing about these changes.
Rachel 12:36 AM
There is a better version of email, which have additional services like it is Advertisement free,Domain blocking ,Disposable email addresses etc.
Me: 12:36 AM
Does it cost money?
Rachel 12:37 AM
Youa applied for the free trial right?
Me: 12:37 AM
No I haven't. I tried to eliminate the ads.
If I did it was a trick.
Rachel 12:38 AM
Yeah To avoid ads you must have upgraded your email.
Rachel 12:38 AM
It is usually a free trial
Me: 12:38 AM
I don't understand.
Rachel 12:38 AM
But you will get charged once the trail period is over
Me: 12:38 AM
How do I please get rid of the ads. I do not want to be charged.
Rachel 12:39 AM
Like the add free version of email comes with a cost
Me: 12:39 AM
That is why I'm upset. If I want to get rid of the ads I have to pay!
How can I just get email, no ads without paying above what I already pay?
Rachel 12:41 AM
Oh, It is some thing the Organization decides on, I understand your concern though, And I am from Home Internet billing team. May be the sign in support or digital assistance support might be able to help you with cost effective methods if they are availabale
Me: 12:42 AM
Well, I sure want to talk to somebody that can help.
Rachel 12:44 AM
Okay I can give you the contact details, But they might not be open now, you can try to contact them on tomorrow morning during working hours
12:44 AM
Ok, Thanks.
Rachel 12:46 AM
Raise your concern they can check for option and try to assist you with expert resolution to this issue
Me: 12:46 AM
Ok thanks anyway.
Goodbye
Rachel 12:46 AM
It is my pleasure, I appreciate you kindness
--------------
I can't wait to talk with Customer Service. I suppose I'll be looking for another provider. The problem will be getting one that's any better with underhanded ********.
What do you guys use and are you satisfied?
