I have been on this site for a day or 2. I have seen people talk good about guns and bad about guns, specifically S&W guns. As this is a S&W forum I can understand it. What I can't understand is why people feel necessary to join the forum for the sole purpose of slamming a firearm. Specifically BG 2.0 and the CSX. I found 10 threads slamming the BG and of those 10 threads, all of them were from people that just joined the forum in 2025. It has been a little bit, but the whipping boy was the CSX and now I assume it will be the new CSX-E's turn. I am waiting for baited breath to see who comes out of the woodwork to complain about the E.
Just as a FYI, I used the original CSX to qualify to carry as a law enforcement officer. No problems, no trigger issues, no jammed rounds, no no no. I understand that people want to talk about issues but, not sure that 10 people joining with the specific intent to complain (wanted to use the b word here but.....). I even think that several of the posts may be by the same person as the style is just so close to other posts that it may not be a mere coincidence.
If you want help with a firearm that may have an issue, fine. You are in the right place. If you have come here to complain, sell your S&W and buy a Glock or Sig, that have to be better...........right?
I am going to take a stab at a reply and will offend some. It is an internet forum, nobody dies today.
First, most complaints, in my view are because the owners are incompetent, to some degree. I say that after being a CCW instructor since 1996, local, state, federal and military law enforcement and having carried in harms way, handguns, including Smith and Wesson, real harms way, outside of the US.
I also say that after having set down personally with the VIP of Glock USA, one of his lead gunsmiths and a product manager. That discussion involved the new Glock 42. The internet was abuzz with problems of jamming, failure to feed it. I asked about all the complaints on the net, they all 3 laughed. The VIP asked the lead smith to explain.
They had 94 complaints and took all of the guns back. One of them had an actual problem. Only one. They test fired all of them exactly as they were sent in. They fired 50 rounds and not one failure in the other 93 guns. So, the cleaned them, put a note in the box about limp wristing and how common it is in small light weight guns and shipped them back to the owners.
Not one of the other 93 had a follow up complaint, not one. Logic dictates that they were simply not holding the gun correctly, I have seen that many times in my CCW classes, it is nearly always men who think they know everything about guns, they just hold the little guns like a teacup about half the time, and some of those times they get variety of failures. Sometime with a light hold they get a failure to eject, sometimes a double feed, sometimes something else because each time they hold the gun a little differently.
So, I will stop here and make a suggestion. NEVER contact a gun company about failures until you have done 2 things. Fired 2-3 different kinds of ammo and two. Always have someone else fire the gun to see if they have the same problem. Because if the frequency of jams differs, then there is definitely an issue with the shooter and not the gun. A flaw should be the same for ever shooter.
Moving on. I went to law school late in life. I have sued companies for faulty products, and I always win. Always. Because we do not file lawsuits, unless we can duplicate the problem 100% of the time.
If you have a gun with an intermittent problem. It is not a bad gun per se. It is a gun with an ammo problem, or much more likely, it just needs minor tuning. Intermittent jams, simply mean it is close but not close enough.
I build 1911s for a hobby. The can have lots of issues. Limp wristing is always an issue. But extractors can cause a problem. Slide spring weight can cause problems, ---usually because people modify them from factory spec.
So, in lawsuits about faulty products or a gun that is believed to be faulty, I would never complain until I had performed reasonable testing, again, at least one other experienced shooter from a solid rest and at least 2-3 different types of ammo.
As to ammo. To determine if a gun is meeting the legal test of suitability as to it's design, forget about premium ammo and forget about hollows points on a new gun. Buy the cheapest FMJ you can find, and use that to determine if the gun meets the basic legal test. Any ammo, Blazer, White box, S and B, etc.
Fire at least one box at one sitting. If there are any failures at all, then clean and lube the gun thoroughly and fire another box. What you are doing is creating a base line, and determining for your self whether that gun meets the basic tests of merchantability. Which is a simple way of saying, that guns are just like everything else you buy, a chainsaw, a shovel or a new Ford car.
I know some people will get on a forum and saw, "I will never buy another _____brand again because of this POS." I understand the frustration. However, we now know when a person says something like that, there is more, that is a mental health issue.
It is like all those people that were going to abandon the US it Trump got elected, they lied or they were having a mental health event. But there is more.
People who say that forget about the Pinto, never going to buy another Ford because of the cheating, lying, incompetent Ford company. Really,? They still sell more pickup trucks than any other model. Are they the best? Of course not. But people do not buy products because they are the best. The buy products because they think they are the best.
And just because you have on Glock or SW or Colt that is a lemon, or because you do not know how to fix it, does not mean anything about the company across the board.
So, bottom line, I agree, people log on just to complain and bad mouth one sample of one gun. As you read the narratives, you have to wonder about their gun sense and about their facts, as many do not follow any logical protocol that any hobby smith like myself might use to fix the gun. And they biiiitch and moan about customer service. Read the warranty. When you buy a lawnmower you do not buy a policy to get it fixed on your time frame, you buy a warranty based on what is says. Just because you want it back in 2 weeks does not make 2 months unreasonable.
Just saying, I see very few complaints that meet any logical legal standard that would address the concept of quality control issues. Most in my view are just people who do not know much about guns, and want to complaint.
Ok, throw the darts, just my opinion, we all have one.
