Beware of Palmetto State Armory

[Steve912]

Sorry to hear about your problems with the upper. However, I can't blame PSA. Their warranty clearly states modifications void the warranty. You stated "the paint, in no way, altered or damaged the upper." Paint altered the upper. It changed the color and perhaps altered the makeup of the outer surfaces.

In the first post it is mentioned "I knew it was outside the warrantee time limit by about 2-3 weeks at this point." Yet it's a lifetime warranty.

It seems the OP really didn't understand the PSA warranty.

Seems you don't understand it, either--OP said it was 30 days, and PSA said it was 30 days...

AFA something (which has nothing to do with the material defect) 'voiding' a warranty--read up on the Moss-Magnuson Act.

 

[Krogen]

I had one -prolonged- experience with PSA. Ordered a case of CCI Standard Velocity 22 LR. Good price and in stock during the Great 22LR Drought. UPS lost it. Hard to imagine how UPS could "lose" a 30 lb large box, but that's a different story. Filed a claim with UPS and they said I had to deal with the shipper.

That's where the fun started.

PSA's customer service was essentially non-existent. To their credit, when I did get somebody on the line they were pleasant and seemed eager to help. That's where it stopped. They never followed through with their promises. Great promises, but no action. Having spent a lot of time on hold with them and getting nowhere I demanded a refund and threatened to have my credit card company take care of it. Amazingly, the customer service rep credited my card during that call.

I thought I was done. Got my money back, didn't I?

Well yes, the credit occurred. However about 3 weeks later, UPS "found" the 30 lb shipment. They attempted to deliver it to my house w/ signature required. Didn't advise me they were doing that. I wasn't home and they made just one attempt before shipping it back to PSA. Just as well, because had I received it my personal ethics would have caused me to contact PSA and pay for the ammo. I can't imagine sorting that out! And who knows what the shipment looked like having been lost in the UPS universe?

All in all, it turned out fine. Just a hassle and a lesson about PSA.

 

[TAC]

I don't think Palmetto should be crucified over this one incident. They've been around for a long time, and do a ton of business, because their prices are reasonable, and quite often, the cheapest option out there. That's what attracts people to them. We're all trying to save money. But you need to keep in mind, the cheapest is not always the best option. Especially when you're looking for top performance.

I'll continue to do business with them, as I have done for years. All my experiences with them have been excellent.

 

[TAC]

I had one -prolonged- experience with PSA. Ordered a case of CCI Standard Velocity 22 LR. Good price and in stock during the Great 22LR Drought. UPS lost it. Hard to imagine how UPS could "lose" a 30 lb large box, but that's a different story. Filed a claim with UPS and they said I had to deal with the shipper.

That's where the fun started.

PSA's customer service was essentially non-existent. To their credit, when I did get somebody on the line they were pleasant and seemed eager to help. That's where it stopped. They never followed through with their promises. Great promises, but no action. Having spent a lot of time on hold with them and getting nowhere I demanded a refund and threatened to have my credit card company take care of it. Amazingly, the customer service rep credited my card during that call.

I thought I was done. Got my money back, didn't I?

Well yes, the credit occurred. However about 3 weeks later, UPS "found" the 30 lb shipment. They attempted to deliver it to my house w/ signature required. Didn't advise me they were doing that. I wasn't home and they made just one attempt before shipping it back to PSA. Just as well, because had I received it my personal ethics would have caused me to contact PSA and pay for the ammo. I can't imagine sorting that out! And who knows what the shipment looked like having been lost in the UPS universe?

All in all, it turned out fine. Just a hassle and a lesson about PSA.

So what part of this did PSA not do their part? They refunded your money. The rest of your problems sound like it was due to UPS, not PSA.

 

[ChattanoogaPhil]

No reason to doubt that the OP received a defective upper from Palmetto.

No reason to doubt the OP when he explains that he failed in his obligation to return the defective upper within 30 days as defined in Terms and Conditions.

Terms and Conditions

If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to Palmetto State Armory WITHIN 30 DAYS of the date of receipt of delivery of the purchased item.

---------

Seems like to me End of Story.

 

[66snub]

The problem is, once you fire it, you are no longer eligible for a refund. Seems to me that firing it is often how you discover you have an issue.

 

[Krogen]

So what part of this did PSA not do their part? They refunded your money. The rest of your problems sound like it was due to UPS, not PSA.

As I noted in my post, they didn't honor their promises and their responsiveness was terrible.

Agreed, the rest of it was UPS and just background info.