"Comments on your ideas of what was wrong appreciated."
After getting this far it seems to me no one here has yet had the opportunity to benefit from Problem Solving School----my name for any/all such seminars offered by the several well known institutions of higher learning to supplement the income of their professors----and to help the students become heroes in the eyes of their employers----who fortunately pick up the tab for us. (!!)
When you stop to think about it, day one is when you're instructed in all you need to know to benefit from the entire course. That goes like this: Make sure you know what THE REAL PROBLEM is before you spend valuable resources trying to solve what are simply symptoms of the REAL PROBLEM.
The REAL PROBLEM we are faced with here is one of philosophy---changing philosophy actually. The original philosophy of the makers of these products was We will be successful if we focus on providing the best possible product and service for the price. That's it---and it worked! It started along about 1857, and went for about 100 years before it started to change---just started to change.
There's no need to go into the very first change, because it was totally harmless ---at least to the casual observer. It might've been viewed otherwise by graduates of Problem Solving School. They might have been alerted to the possibility of things to come---call it 20-20 foresight.
So here we are today, seventy five years later, and what we might have seen earlier has come to pass. That which has come to pass is an entirely new philosophy---and one which has now reached maturity---more's the pity!
The now mature philosophy is very clearly We will be successful if we focus on providing the product and service at the lowest possible cost. We, the victims, are the beneficiaries thereof.
By way of proof, I call your attention to the reams and volumes of the moaning and groaning we read about right here and right now. It will improve if and when a continuing emergence of customers who don't know any better slows to the point of attracting enough attention (and it's hard to imagine that hasn't already happened but I see no evidence thereof)------or if there's a change of ownership that does know better!
Hope springs eternal!!
Ralph Tremaine
It seems someone here suggested getting in touch with the CEO, and giving him an ear full of our trials and tribulations. Trust me when I tell you the CEO is running his charge EXACTLY as his employer (the owner) has instructed.