My dad & I bought two Bodyguard 380's on the same day. One averaged FTF's about 3 out of 6 rounds on almost every magazine from the very first shot. So I sent it back, I am still waiting to get it back. Sent them an email and they said that they have not received it, I tracked it myself & they had received it. I have had no response since then from them. They have had it for 12 days.
The second one(my dad's) did great on the first day, didn't miss a beat in about 24 rounds. The ammo was from the same box that mine had misfired repeatedly on. On the second time at the range with his 380, (today), it misfires as much as mine did on the first day, 12 days ago. My dad has been relying on it for concealed carry. I will be calling them tomorrow.
So, out of two Bodyguard 380's we purchased, both misfire almost more often than they actually fire. If they are not repaired, this will be my 4th and final purchase of S&W firearms.
S&W customer support is pathetic, it takes a minimum of two business days to get a return shipping label through their web form and then they deny receipt of the shipment and ignore my reply to their email.
I also purchased a S&W M&P 15 on the same day at Perry's Gun Shop in Wendell, NC. So far it has had no FTF or FTE. I have only shot about 30 rounds though.
This has been my experience with S&W Bodyguard 380's & S&W customer support. i HOPE IT IS NOT TYPICAL FOR THEM!