Broken Firing Pin/Striker SW9GVE

[cmay28580]

I'm heartbroken (no pun intended).

This is my primary home protection weapon and now I've got a brick. And, I love this gun!

Less than 2 years old (bought NIB). Maybe 500 rounds through it and haven't shot it in about 2 months. Cleanings about twice a month since the last firing.

NEVER had any problems prior to this.

Usually do a function check once a day or so. Remove the magazine, rack the slide, make sure chamber is clear, pull the trigger...only this time there was no click...no nothing.

I knew something was wrong. Broke it down and the first thing I noticed was the striker was moving a little without putting any pressure on it.

Removed the plug and extracted the striker assembly and the firing pin was broken right in the middle!

I'm a first time pic poster so bear with me...don't know if they'll show in the post or be attachments.

Anyway, I've called Smith twice and have yet to talk to a human. I've also sent them an email with pics (no reply yet).

What can I expect? A replacement firing pin/striker? Ship pistol to Smith?

I'm really bumming here...sigh...

 

[FirebirdV8]

Keep trying to get a hold of S&W on the phone. They will send you a box and do the repair. They generally don't answer email.

 

[clint_lnl]

when I called about my recoil rod wearing funny on my sw40ve, they told me to send the gun in, but I ask could they send me one. I had it in 3 days no charge

 

[Crazy K38]

where you using snap caps for your function tests?

 

[Fastbolt]

Sent you a PM.

 

[jim362]

Dry firing

Had the same problem as you CMAY, only with my M&P9c. Called S&W and they asked if I
could replace it myself, I said "yes" and they sent me a new striker assembly. He also told me not to dry fire it. This also happened to me with my Sigma 40 cal. twice, same problem.
I did dry fire alot with both guns but no more!! Hope this helps.
Jim

 

[Fastbolt]

I don't do much dry-fire with striker-fired pistols, myself.

I look at it like it's one thing to dry-fire a center fire handgun in which the tapered firing pin passes through a hole in the breech face without actually slamming into the steel slide, but I tend to think it might be yet another thing to dry-fire a pistol where only the tip of the striker/firing pin passes through the firing pin hole in the breech face but the mass of striker body slams up against the rear of the breech face each time.

I just feel better not having the front flat surface of the striker's mass constantly hammering against the back of the slide's breech face when there isn't a round/primer (during live fire) or a snap cap under the striker.

Just my thoughts, though. I've certainly gotten my chance at performing uncounted dry-fire with other pistols which use tapered firing pins. Sure, a little bit of dry-fire to become accustomed to the trigger pull and do occasional bench checks during an armorer inspection, but I don't do an excessive amount of dry-fire with my Glocks, SW99's or my M&P's.

 

[cmay28580]

UPDATE - Broken Striker

Here's the latest...

Broken striker on 7.12.09

Left 2 voicemails and 1 email on 7.13.09

No voicemails were returned.

Rcvd email response 7.15.09 saying to respond to service department

Called service department on 7.16.09 and was told Fedex labels would be sent (let it me known that my mailing address and physical address were different)

Have not seen anything as of today, 7.27.09

I'm pretty disappointed at this point and am leaning toward a 3rd party replacement if I can find one.

Any suggestions at this point?

Not confident in S&W at this moment.

 

[cmay28580]

Broken Striker

7.29.09 - Still no Fedex labels

7.29.09 - Another voicemail to Smith Customer Service

 

[RRH]

UPDATE - Broken Striker

7.29.09 - Still no Fedex labels

7.29.09 - Another voicemail to Smith Customer Service

This is not the customary S&W Customer Service that most of us have become accustomed to. I don't have an explanation, but I would be discouraged also.

 

[shawn mccarver]

I'm heartbroken (no pun intended).

This is my primary home protection weapon and now I've got a brick. And, I love this gun!

Less than 2 years old (bought NIB). Maybe 500 rounds through it and haven't shot it in about 2 months. Cleanings about twice a month since the last firing.

NEVER had any problems prior to this.

Usually do a function check once a day or so. Remove the magazine, rack the slide, make sure chamber is clear, pull the trigger...only this time there was no click...no nothing.

I knew something was wrong. Broke it down and the first thing I noticed was the striker was moving a little without putting any pressure on it.

Removed the plug and extracted the striker assembly and the firing pin was broken right in the middle!

I'm a first time pic poster so bear with me...don't know if they'll show in the post or be attachments.

Anyway, I've called Smith twice and have yet to talk to a human. I've also sent them an email with pics (no reply yet).

What can I expect? A replacement firing pin/striker? Ship pistol to Smith?

I'm really bumming here...sigh...

If you know how to take it apart that well, just ask S&W to send you two strikers (one extra, just in case) and install it yourself.

 

[cmay28580]

Broken Striker

Yea, that's the thing.

I did ask them the first time I talked to a human being.

Said they couldn't do it...asked again tonight when I left a voicemail...

 

[cshoff]

For future reference, if you have a warranty issue, contact Frank Smith at LSG Manufacturing:

LSG Manufacturing
10059 Hwy 1476
Comanche, Texas 76442
(325)885-2700

They are a Factory Authorized Service Center for S&W firearms. In my experience, their service is second to none, including their service over the telephone. Their turn-around times are exceptional as well.

ETA - Here is the web address for LSG: http://www.lsgmfg.com/index.htm

 

[scottaschultz]

cshoff beat me to it! If Frank at LSG ever retires, I think I just might as well get rid of all my S&W guns!

The last time I dealt with him, I emailed him about the trigger on my SW9VE (well, duh!) and he responded with his FedEx account number so that I wouldn't have to wait for him to send me a shipping label. I sent it out on a Saturday and had it back the following Thursday. And to top it off, he apologized for taking so long!!

Scott

 

[itr674]

1. Why does S&W not sell the Sigma striker through Brownells, but does sell the M&P stricker through Brownells?

2. Where are the aftermarker Sigma strikers?

 

[cshoff]

1. Why does S&W not sell the Sigma striker through Brownells, but does sell the M&P stricker through Brownells?

2. Where are the aftermarker Sigma strikers?

My guess is that is has more to do with Brownells than it does S&W. Brownells keeps fast moving, profitable parts in their inventory. I suspect the Sigma striker assembly does not meet that criteria.

 

[cmay28580]

Still no Fedex Labels

Discouraged isn't the word I would use any longer.

Disgusted would be the new word I would use to describe S&W Customer Service.

Talked with a customer service rep this morning. HE said Fedex was contacted on 7.15.09 to deliver labels to me.

Have not seen Fedex or any labels as of today, 8.05.09.

CS asked for my email address to send labels via email this morning, so I ASSumed I would see an email from S&W this evening when I got home.

NO SUCH LUCK.

Anyone want to buy a Sigma? Keep in mind it doesn't have a striker and I can't seem to get anywhere with S&W.

It may be the last weapon I purchase from S&W.

 

[marvin the martian]

This is completely opposite of my experience. When my extractor broke on my 9VE last summer, I emailed customer support and received a response within 24 hrs. They provided a return authorization number, shipping instructions and they paid for the shipping (w/insurance). Received my sigma back within a week.

 

[cmay28580]

S&W Customer Service

As this is my first experience with Smith CS I am deeply sorrowed.

I have been without my weapon for almost a full month now, and it doesn't seem to be getting any better.

After hearing that S&W would SEND a striker (or 2) without having to "FIT" it to your specific weapon I have to wonder if some of these posts are for real...?

Liability? Give me the waiver...I will gladly sign it.

I don't want a lot. My striker for my SW9GVE broke in half...I want a replacement...simple as that.

If the company I worked for took this long to service a customer we would no longer be in business.

NO EXCUSES!

 

[cshoff]

As this is my first experience with Smith CS I am deeply sorrowed.

I have been without my weapon for almost a full month now, and it doesn't seem to be getting any better.

After hearing that S&W would SEND a striker (or 2) without having to "FIT" it to your specific weapon I have to wonder if some of these posts are for real...?

Liability? Give me the waiver...I will gladly sign it.

I don't want a lot. My striker for my SW9GVE broke in half...I want a replacement...simple as that.

If the company I worked for took this long to service a customer we would no longer be in business.

NO EXCUSES!

No, it is not excusable. I would call and ask to speak to as many supervisors as I had to in order to get the problem resolved. I hope you get it resolved soon.