Credit to Cannon Safe customer service

[walnutred]

I've had a Cannon Safe with the electronic lock for a couple years. Last month the low battery alarm started going off. A new battery didn't fix the problem and investigation revealed that the pigtail wire leading to the battery had become disconnected from the battery terminal connector. I first thought about soldering it back together but decided to email Cannon to see if the part was available.

Cannon asked for pictures of the safe, the broken part and the ID plate with serial number. They then emailed me that a new lock assembly was on the way and sent instruction on how to change them out. I was willing to buy the needed parts because I'm sure the safe is out of warranty. However Cannon provided the parts for free.

 

[ladder13]

Canon has replaced, for free, two keypads over the past 8 years. No questions asked.

 

[Greyman50]

Reason I only buy from a locksmith business that changes the push button for traditional thumbler.

 

[djohns6]

My safe went under water . I sent them pictures and they shipped me a new , larger model .

 

[SWFan27]

I've had a Cannon Safe with the electronic lock for a couple years. Last month the low battery alarm started going off. A new battery didn't fix the problem and investigation revealed that the pigtail wire leading to the battery had become disconnected from the battery terminal connector. I first thought about soldering it back together but decided to email Cannon to see if the part was available.

Cannon asked for pictures of the safe, the broken part and the ID plate with serial number. They then emailed me that a new lock assembly was on the way and sent instruction on how to change them out. I was willing to buy the needed parts because I'm sure the safe is out of warranty. However Cannon provided the parts for free.

My dad had a minor problem I believe with the door on his Cannon safe and contacted them for warranty work. He has an older one that is a lot more ornate than the current Cannons, so Cannon just sent him a new safe at no charge. He now has two Cannon safes.

 

[chief38]

I personally have always preferred a traditional S&G mechanical combination lock. No batteries to leak, no wiring to fail and no electronics to go haywire. OK, I admit to being an old fart with more traditional values and expectations but I have never seen a mechanical S&G combination lock fail.

 

[Tom S.]

I personally have always preferred a traditional S&G mechanical combination lock. No batteries to leak, no wiring to fail and no electronics to go haywire. OK, I admit to being an old fart with more traditional values and expectations but I have never seen a mechanical S&G combination lock fail.

My Fort Knox has both the S&G dial and a keypad. The dial hardly ever gets used and is there more for back up than anything else. I can open the safe using the keypad in seconds, so it is the primary source of entry.

As to warranty, I've never had an issue with the Fort Knox or my Browning, which to me speaks volumes about their dependability and quality. The Browning is 30 years old while the Fort Knox is around 6.

 

[Tex1001]

My safe went under water . I sent them pictures and they shipped me a new , larger model .

One of those boating accidents?
If so, I can relate.