Customer Service

[DeeBee]

OK...lemme get this straight.

They screw you over and you are going back for more?
Wow.
Kevin Bacon - Fraternity Paddle - YouTube

The guy with the paddle is the President of Smith and Wesson.

Jeez... another post, that will really help the OP.

 

[158Grain]

Call back on Tuesday. I'd bet money they will ultimately make this right by you. You talked to the wrong person.

I called on Friday because I just bought a 629 no dash(A 30+ year old used gun) that unlocked and rolled back a chamber on me with one of the brands of ammo I was using. It only happened on one of a hundred rounds.

The guy at S&W asked my problem and I asked if they had an upgrade cylinder stop spring I could buy. "You'll have to send us the gun, Sir"..."For a stop spring??!!". "Hang on, Sir." ..." Sir, I think our revolver 'smith is gone for the weekend. Tell you what, I'll just send you one free of charge. What's your address?"

I gave him the address and he said allow 7-10 ten days for it to arrive. THAT is good customer service by me!

I hope it was just the wrong person. I ended the conversation with you have my phone number and my email address. I want a call/email from your supervisor Tuesday morning. My fear now is that they will replace the screws, box it up, and send it back before I can get through to someone. Then I'll have to send it back for a third time, hopefully with arrangements of what will be fixed this time. I figure maybe by Christmas I'll have my gun fixed!

 

[ken98k]

158grain, many years ago I ordered a winchester mod 70 from my lgs. When I finally got it, the holes for the sight mounting screws were drilled/tapped crooked, but after waiting several weeks for the rifle I accepted it that way. It didn't affect the function of the rifle but 20+ years later it still pisses me off!
Lesson learned; thoroughly inspect your firearm and be satisfied with it before you plunk down a wad of cash.
Cause if they didn't get it right the first time, they probably won't the 2nd or 3rd either.

 

[DeeBee]

158grain, many years ago I ordered a winchester mod 70 from my lgs. When I finally got it, the holes for the sight mounting screws were drilled/tapped crooked, but after waiting several weeks for the rifle I accepted it that way. It didn't affect the function of the rifle but 20+ years later it still pisses me off!
Lesson learned; thoroughly inspect your firearm and be satisfied with it before you plunk down a wad of cash.
Cause if they didn't get it right the first time, they probably won't the 2nd or 3rd either.

There is NOTHING like a assembly line , fresh gun.. It is never the same after "work" is performed to it.
It is kind of like a new car that has been in an accident... never the same.

 

[158Grain]

I may have finally gotten somewhere with S&W. I found an email address for their customer service manager and just got done typing her out a small book. Fingers crossed! Just in case that doesn't work, I went to my LGS yesterday and the owner will help me out if they ship it back without doing any repairs. He has a contact at S&W that has helped him with similar issues in the past. Side note, I bought an M&P Shield while I was there!